Contact the MoneySupermarket Complaints Team

Please use these forms to contact us and provide the details requested so that we can assist you in the best way possible.

They are provided for you to contact us and any other means of contact will not be subject to our published response times and may not reach the appropriate person.

We aim to respond within 2 working days however at busy times this may be longer.

Contact the MoneySupermarket Customer Service Team

Please use these forms to contact us and provide the details requested so that we can assist you in the best way possible.

They are provided for you to contact us and any other means of contact will not be subject to our published response times and may not reach the appropriate person.

We aim to respond within 2 working days however at busy times this may be longer.

Your enquiry
Details of your data request

Please select all brands that your request relates to

All requests for MoneySuperMarket will be inclusive of the 'MoneySuperMarket' app and the 'Credit Monitor: Score Tracking' app

Please select all products that your request relates to

Please select all data request types that your request relates to

Further information may be needed

Upon receiving your request we may need you to supply further verification of your identity before we supply requested data.

You selected 'Other' in a previous question, please add more detail here

For example: a copy of a recent quote, a copy of all the information we hold about you, delete your information. You have a number of rights under new data laws. See https://ico.org.uk/for.organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights for more information about these rights. Please let us know if your request is ex-employee/candidate related.

What is your complaint about?

Please enter details about  what has happened and its impact

Please include the date, product name and/or company name if you can.

Please enter details about your ideal outcome

If you would prefer to send an email please use this address: complaint@moneysupermarket.com

General enquiry

Please enter details about your enquiry

Other insurance enquiry

Please enter details about your enquiry

Technical/website enquiry

Please enter details about your enquiry

Travel insurance enquiry

You should have received a confirmation email from your insurance provider, this may have fallen into your junk/spam folder. Please refer to this for confirmation as to who you are insured with and contact them accordingly.

Please select your type of enquiry

Please enter details about what has happened and its impact

Your details

We may need to contact you for further information so that we can complete your query as quickly as possible.

We may need to contact you for further information so that we can resolve your complaint as quickly as possible.

We may need to contact you for further information so that we can resolve your request as quickly as possible.

Please enter your first name

Please enter a valid first name

Please enter your surname

Please enter a valid surname

Please enter your date of birth

Please enter your date of birth

Please provide a valid date of birth

Please enter your address

Please enter your postcode

Please enter a valid postcode

Please enter an existing postcode

Invalid value

Please enter a valid telephone number including area code

Please enter a valid telephone number including area code

Please enter your email address

Please enter a valid email address

Did you mean 

?

Please enter your account email address

Please provide the primary email address that you use with us for the products you have selected above.

Please enter a valid account email address

Did you mean 

?

Please enter your account email address

Please enter a valid account email address

Your email addresses do not match. Please try again

Please separate each email with a comma e.g. joe.bloggs@123.com, joe.bloggs@456.com

From the date we receive ALL of the required information we have under the relevant legislation 30 days to process your request. Whilst we endeavour to process your request in advance of this deadline we cannot guarantee this will be the case. Please note that any missing information will delay the processing of your request.

Policy details

Please confirm whether or not your enquiry is related to an existing travel insurance policy

Please confirm whether or not you are the policy holder for this travel insurance policy

Please enter the travel insurance policy number

Please enter the policy holder’s first name

Please enter a valid first name

Please enter the policy holder’s surname

Please enter a valid surname

Please enter the policy holder’s postcode

Please enter a valid postcode

Please enter an existing postcode

Please enter the policy holder's date of birth

Please enter the policy holder's date of birth

Please provide a valid date of birth

Please enter the last 4 digits of the card used to pay

Please enter the last 4 digits of the card used to pay


By clicking 'Send' you are agreeing to our terms & conditions and privacy policy

Upon receiving your request we may need you to supply further verification of your identity before we supply requested data.

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