Virgin Media broadband routers - 2025
What features do you get with Virgin Media routers? What's the difference between the Hub 5 and Hub 4? Read on for the answers.
If you want to lay your hands on a Virgin Media router then you’ll need to sign up for Virgin Media Broadband.
With some of the fastest speeds around, it can handle everything from streaming video, gaming, intense work sessions and hours spent on social media.
What is the latest Virgin router?
Virgin’s latest router is the Virgin Media Hub 5. It's powered by Wi-Fi 6 technology that supports gigabit broadband, meaning you'll be able to take advantage of Virgin Media's ultrafast speeds.
How do I know which Virgin Media router I have?
You can check which router you have on Virgin Media's website.
Alternatively, look for the sticker on your Virgin Media Hub, which should tell you information like your Wi-Fi password and router model.
You can also enter the IP address found on the bottom or back of your router into your web browser - this will tell you the exact model.
Virgin Media router specs and key features
The Virgin Media Hub 5 comes with:
Dual-band technology: Supports both 2.4Ghz and 5GHz frequencies, which helps boost your Wi-Fi service
Four Ethernet ports: Three allowing for 1Gbps connections and one for 2.5Gbps
Five antennae: Helps stretch your Wi-Fi signal across your home
Intelligent Wi-Fi: This checks connections and ensures bandwidth is used evenly between devices.
Setting up a Virgin Media router
Setting up a Virgin Media router is easy - you just need to follow the simple steps on Virgin's website.
Pick which Virgin Hub you have and they’ll walk you through the process, whether you’re installing one for the first time or replacing an existing Virgin Media router.
All you need to do is find a suitable position for it, plug it in and follow the online instructions.
While setting up the Hub may be easy, you may need to have an engineer install the line before you can connect your router.
Can I replace my Virgin Media router with a better one?
You can, but it will need to have the right specs to support the Gigabit internet that Virgin offers. Its Hub 4 and Hub 5 can do the job brilliantly.
Frequently asked questions
How do I upgrade my router as an existing customer?
You can upgrade your router by calling and asking for a new deal when your current one expires, or looking here at Moneysupermarket for our best Virgin broadband deals.
Can I upgrade my router as an existing customer?
If you're an existing Virgin Media customer and still using the Hub 3 or an older model, you'll receive a Hub upgrade if you move to one of their Gig1 Fibre broadband packages.
Do all new customers get the latest router?
Depending on the plan you have, you'll get the Hub 5, Hub 4 or Hub 3. Faster broadband packages (such as Virgin Media's Gig1 plan) come with more up-to-date routers, as they're better equipped for handling the lightning-fast speeds.
Does Virgin Media provide Wi-Fi extenders?
Yes - Virgin Media offers Wi-Fi boosters, which are plug-in devices that help to increase the range of the wireless signal of your Hub.
Author
Rob Baillie
Head of Commercial
Rob Baillie is Head of Commercial across Communications Products working within Broadband, Mobile and Mobile recycling, looking after all of our external relationships with providers. Rob's team help...
