Plusnet is renowned for its fast and good value broadband, with the customer service to match. So, how does its router stack up? And is it worth signing on the dotted line for? Read our Plusnet broadband router review now to find out.
How to get a Plusnet router
In the digital age, a reliable internet connection is as essential as electricity to many households. Whether you're streaming your favourite series, working from home, or keeping your smart home devices connected, a robust router is the heart of a smooth online experience. If you're considering Plusnet as your broadband provider, you'll be pleased to know that they offer a range of routers to suit different needs. Here's how you can get your hands on a Plusnet router and what you can expect from their latest models.
Which is the latest Plusnet router?
The crown jewel of Plusnet's router line-up is the Hub Two. This device isn't just a pretty face; it's a powerhouse of connectivity. As a rebranded BT Smart Hub 2, the Hub Two is a high-spec router that Plusnet offers for free to subscribers of their fibre packages. It's not only equipped to handle current broadband speeds but is also future-proofed for the full fibre rollout that Plusnet is introducing in select areas. Check if FTTP is available in your area by entering your postcode on their website.
For those opting for the basic Unlimited Broadband package, the Hub One is the router provided. It's a step up from the Hub Zero, which served standard broadband customers until early 2022. The Hub One is essentially a rebranded version of an older BT router but with better specifications to keep your online activities running smoothly.
Router specs
The Plusnet Hub Two isn't just another router; it's a gateway to a seamless internet experience. Here's a look at its impressive specifications:
- Dual band: This feature allows for fast connections by utilising two frequency bands, reducing the chance of slowdowns
- AC Wi-Fi support: By supporting the latest AC wireless standard, the Hub Two can connect more devices and help achieve the advertised speeds
- Seven antennae: Coverage is key, and with seven antennae, this router ensures that even the furthest corners of your home stay connected
- Smart channel selection: No need to manually switch channels; the Hub Two automatically selects the best and least congested frequency
- Three Gigabit Ethernet ports and one WAN: Ideal for connecting gaming consoles and set-top boxes, these ports also facilitate advanced home networking
- USB connectivity: Connect a hard drive or printer directly to your network for added convenience
Setting up a Plusnet router
The process of setting up the Plusnet Hub Two is user-friendly and hassle-free. Plusnet provides a comprehensive guide on its website, allowing you to choose whether you have a standard or full fibre connection, before taking you through what cables need to go where in order to get you fully set up. The guide is complete with visuals, making it easy to follow along and get your internet up and running in no time.
Does Plusnet replace old routers for free?
If you're already a Plusnet customer and you're looking to upgrade your router, you'll need to sign up for a new deal or upgrade your existing package. Fibre customers have the option to upgrade to the Hub Two, while standard broadband customers can now receive the Hub One. This ensures that all customers have access to a router that can handle their internet needs effectively.
Legacy Plusnet routers
For those curious about the older models, here's a quick rundown:
- Hub One: This router was previously provided to fibre customers but is now the standard for Unlimited Broadband subscribers. It boasts AC Wi-Fi, five antennae, dual band technology, four Ethernet ports, WAN, and USB
- Hub Zero: Standard customers received this router until early 2022. It features two antennae, single band technology, and n standard Wi-Fi. Given its limitations, customers may wish to upgrade to the Hub One
- Technicolor 582n: This is an older model that was given to standard broadband customers. It has only two antennae and operates on a single band. Customers should consider upgrading to a newer model for a better online experience
Other routers
While Plusnet provides a solid range of routers, there are numerous other options available on the market. Depending on your specific needs, you may want to explore third-party routers that offer different features or performance levels. Always ensure that any router you consider is compatible with your Plusnet broadband service.
To get a Plusnet router you’ll need to sign up for a Plusnet broadband contract. Whether you're a new customer or looking to upgrade, Plusnet has a range of options to ensure you're well-connected. With the right router in place, you can enjoy a smooth, uninterrupted online experience that keeps pace with your digital life.
Other routers
How do I know which router I have?
The model name and number of your router should be on the sticker on the bottom of your device. Failing that, search the serial number on the sticker to see what model you have.
How do I upgrade my router as an existing customer?
To get a new router, you’ll need to upgrade your deal with Plusnet.
However, if you’re satisfied with your connection but just want a new model, it’s always worth calling and asking to change it, especially if you have a Hub Zero.
Plusnet is known for its friendly customer service.
Do all new customers get the latest router?
Customers signing up for standard fibre and full fibre deals will get the latest router, the Hub Two. Standard broadband customers get a Hub One.
Can I use a different brand of router with Plusnet broadband?
As the Hub Two is a good router, you don’t really need an alternative.
However, third party options like Google Nest and Amazon Eero will work if you want to create a wider mesh network.
Routers from rival providers are unlikely to work.
