Plusnet is renowned for its fast and good value broadband, with the customer service to match. So, how does its router stack up? Read our Plusnet broadband router review now to find out.
What is the latest Plusnet router?
The latest and greatest Plusnet router is the Plusnet Hub Two router.
As a rebranded BT Smart Hub 2, the Hub Two is a high-spec router that's equipped to handle both fibre optic and full fibre broadband, ensuring you'll have a strong and reliable connection in your home. It replaces the older Hub One and Hub Zero.
All new customers signing up for a Plusnet broadband package will receive the Hub Two. If you want to make use of the faster full fibre speeds, check if FTTP is available in your area by entering your postcode on their website.
How do I know which Plusnet router I have?
The model name and number of your router should be on the sticker on the bottom of your device. Failing that, search the serial number on the sticker to see what model you have.
Looks-wise, the Plusnet Hub Two is a white, rectangular Wi-Fi router with a circle on the front and all connections at the back.
Plusnet router specs and key features
Here's a quick rundown of the Plusnet Hub Two's specifications:
- Dual band Wi-Fi 4/5: This feature allows for fast connections by utilising two frequency bands, reducing the chance of slowdowns
- AC Wi-Fi support: By supporting the latest AC wireless standard, the Hub Two can connect more devices and help achieve the advertised speeds
- Seven antennae: Coverage is key, and with seven antennae, this router ensures that even the furthest corners of your home stay connected
- Smart channel selection: No need to manually switch channels, as the Hub Two automatically selects the best and least congested frequency
- Three Gigabit Ethernet ports and one WAN: Ideal for connecting gaming consoles and set-top boxes, these ports also facilitate advanced home networking
- USB connectivity: Connect a hard drive or printer directly to your network for added convenience
Setting up a Plusnet router
It should be quick and easy to set up the Plusnet Hub Two. For instructions, take a look at Plusnet's comprehensive guide, which takes you through where to put the router, what cables need to go where to connect it to your power supply, and how to connect your devices to the internet.
By following Plusnet's guide, you should be able to get your internet fully up and running in no time.
Does Plusnet replace old routers for free?
If you're already a Plusnet customer and you're looking to upgrade your router, you'll need to sign up for a new deal or upgrade your existing package.
Fibre customers have the option to upgrade to the Hub Two, while standard broadband customers can now receive the Hub One. This ensures that all customers have access to a router that can handle their internet needs effectively.
Can I replace my Plusnet router with a better one?
As the Hub Two is a good router - and it's included with all Plusnet broadband plans - you don’t really need an alternative.
Nevertheless, you still may want to explore third-party routers that offer different features or performance levels. Options like Google Nest and Amazon Eero will work if you want to create a wider mesh network.
Always ensure that any router you consider is compatible with your Plusnet broadband service - for example, routers from rival providers are unlikely to work.
Can I upgrade my router as an existing customer?
If you're an existing Plusnet customer using the Hub Two, you won't be able to upgrade it any further as it's Plusnet's most up-to-date router.
However, if you're still using its older Hub One or Hub Zero models, it's always worth calling and asking to upgrade to the newer Hub Two. Plusnet is known for its friendly customer service, so they should be able to help you.
If I sign up for Plusnet broadband, will I get their latest router?
All customers signing up for a standard fibre or full fibre broadband deal with Plusnet will get its latest router, the Hub Two.
Does Plusnet provide Wi-Fi extenders?
No - at the time of writing (April 2025), Plusnet doesn't offer any options or add-ons to strengthen your Wi-Fi connection around your home.
If you're looking to improve the strength of your home broadband, Plusnet's online guide offers advice on where to best place your Hub Two router to maximise performance.
