Shell Energy broadband routers - 2025

What is the latest Shell Energy router?

As mentioned above, Shell Energy no longer offers broadband. You can't sign up to a broadband plan with them.

Existing customers have been moved to TalkTalk. TalkTalk offers two different routers: the TalkTalk Wi-Fi Hub and the Amazon eero.

The TalkTalk Wi-Fi Hub is available with all packages, but selected ultrafast full fibre plans offer the award-winning Amazon eero router instead.

Prior to this, Shell Energy offered either the Wi-Fi 6 Hub or the Technicolour DGA0122 router.

How do I know which Shell Energy router I have?

Find the sticker on the bottom or back of the router - you should see your password details and model number there.

Shell Energy router specs and key features

If you were a Shell Energy broadband customer, you will have been moved to TalkTalk broadband. Depending on the plan you have, you will receive one of the following routers:

TalkTalk Wi-Fi Hub

TalkTalk Wi-Fi Hub's key features include:

• Dual-band support: Supports both 2.4Ghz and 5GHz frequency bands

• Smart channel selection: Automatically picks the best frequency for you, making sure you're receiving the best internet experience available

• Seven antennae: Provides great coverage across your home

• Four gigabit Ethernet ports: Useful for connecting devices like games consoles

• Smart Wi-Fi tech: The Hub continuously monitors its own performance and your network connection, and automatically downloads firmware updates to ensure optimum performance

Amazon eero 6

If you're on a TalkTalk ultrafast fibre plan (such as Full Fibre 250 or Full Fibre 500), you'll get the Amazon eero 6 router. This has features like:

• Wi-Fi 6 technology: It uses the Wi-Fi 6 standard, which delivers faster speeds and stronger connections for multiple devices at once

• Ability to handle 75+ devices simultaneously: Ideal for large households with multiple people using many devices at once

• Mesh network: If you upgrade to TalkTalk's Total Home Wi-Fi plan, you'll get an extra eero router to help extend your Wi-Fi signal

• Smart controls: You can manage your eero router via a mobile app, such as setting parental controls

Setting up a Shell Energy router

If you were a Shell Energy broadband customer who moved to TalkTalk, you should've received a new TalkTalk router as part of your package.

TalkTalk will have sent you a Wi-Fi hub to set up yourself, or if you moved to a full fibre connection, they may have sent an engineer to visit your home and set up your connection.

If you're a new TalkTalk customer, their step-by-step guide takes you through how to set up your Wi-Fi hub - your internet should be up and running in no time.

Can I replace my Shell Energy router with a better one?

If you were a Shell Energy broadband customer who moved to TalkTalk, you should've received a new TalkTalk router as part of your package.

But you can still use a third-party router if you find one with better specs. In fact, TalkTalk is the only major provider that offers the Amazon eero bundled with its full fibre plans, meaning you won't have to pay extra to buy it separately.

If you do choose to use a third-party router, make sure it's compatible with your TalkTalk broadband. Routers from other broadband providers are often configured for specific networks, and therefore might not work.