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Can I keep my email address when switching broadband provider?

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Having to change your email address can be a pain. Find out if you have to change your email address when switching your broadband provider.

Switching broadband providers can be a refreshing change, especially if you're looking for better service, faster speeds, or a more cost-effective deal. The process is surprisingly simple, and with a little planning, you can transition smoothly to your new internet service provider (ISP). But amidst the logistics of routers and contracts, there's one aspect that often gets overlooked: your email address.

The email dilemma

For many of us, our email addresses are central to our online identities, serving as a gateway to personal and professional communications, online services, and more. When you switch broadband providers, this digital lifeline can be affected, particularly if your email service is tied to your old ISP. This can be a significant inconvenience, especially during life transitions such as moving home.

Do you need to change your email address?

This article delves into the question of whether changing your broadband provider necessitates a change in your email address. It's a relevant concern for many, and the answer depends on various factors, including your current provider's policies and your personal preferences.

Early termination and its implications

Before we explore the email address issue further, it's important to consider the timing of your switch. What happens if you end your broadband contract early? There could be fees or other implications, so it's best to be informed before making any decisions.

Email address and provider change

When you change broadband providers, what happens to your email address? It's a common question with a variety of answers, depending on who your provider is and what their policies are.

Provider policies on email addresses

The fate of your email address post-switch can vary greatly. Some ISPs may allow you to retain your email address either for free or for a fee. Others might not be as generous, potentially deleting your account and all associated messages without offering an option to keep them.

Provider-specific information

Let's take a closer look at how different broadband providers handle your email address when you decide to switch.

BT email address

If you're a BT customer pondering over your email options post-switch, there are a few paths you can take. The cheapest option is to choose BT’s Basic email service, which is free but comes with limited features. For those accustomed to the full suite of BT's email features, the Premium service is available for £7.50 a month. Alternatively, you can enjoy the same features at no cost by linking your email account to a friend or family member’s BT Broadband account.

Virgin Media email address

What about Virgin Media users? Unfortunately, the answer is less flexible. No more than 90 days after your Virgin Media broadband contract concludes, your email account will be deactivated, and all stored emails and contacts will be irretrievably deleted.

Sky email address

Sky customers will find a more lenient approach to their email conundrum. Sky allows you to keep your email address even after you switch providers, and they won't charge you for it. However, it's crucial to keep the account active, as Sky will deactivate email addresses that go unused for an extended period.

TalkTalk email address

For those with TalkTalk, the options are a bit more restrictive. To maintain your TalkTalk email address, you'll need to subscribe to TalkTalk Mail Plus, which costs £5 a month or £50 annually. If you choose not to subscribe, you'll lose access to your email address and all the messages it contains.

Moving to a free email service

If the thought of paying to keep your old email address doesn't appeal to you, there's always the option of moving to a free email service. Providers like Google Gmail or Microsoft Outlook offer robust, reliable email services at no cost.

Transitioning to a free email service

When making the switch to a free email service, it's best to start the process before your broadband contract ends. The transition is typically quick and can be completed in a matter of minutes.

Gmail transition

For those considering Gmail, the setup process is user-friendly. Firstly, you’ll need a Gmail email address – you can sign up at While specific instructions are beyond the scope of this article, they can be easily found online. Once you've created your Gmail account, importing your old emails and contacts is straightforward using Gmail's 'Accounts and Import' settings. You can also set up email forwarding from your old account to funnel new messages to your new inbox.

Outlook transition

Moving to Microsoft Outlook can be a bit more complex, but it's still a viable option. As with Gmail, it's crucial to have access to your old email address before your broadband contract expires to ensure a smooth transition. Follow the steps explained in this video to import your email address to Outlook.

Finding a new broadband deal

After sorting out your email situation, you might be in the market for a new broadband deal. Let us help you find an option that suits your needs and budget.

Is your internet slow? Compare with MoneySuperMarket to find the fastest broadband in your area. Switching broadband providers doesn't have to be a hassle, especially when you're prepared. By considering the future of your email address and exploring the options available, you can ensure that your online presence continues uninterrupted, no matter where your internet journey takes you.

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