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Animal Friends pet insurance

Learn more about Animal Friends pet insurance

published: 29 June 2022
Read time: 5 minutes

Animal Friends offers a range of policies for your pets, as well as offering great customer service and donating to animal welfare charities across the world. Find cover for your dog, cat or horse today

Who are Animal Friends pet insurance?

Animal Friends Insurance is a UK based company with over 18 years’ experience in pet insurance. The insurance policies offered by Animal Friends includes Dog insurance, Cat insurance and Horse and Rider insurance as well as lifetime pet insurance and insurance for older pets. 

They offer award winning insurance products with 5 types of insurance policies. They have over 20 years experience providing pet insurance and have donated more than £6million to support animal welfare.

grey cat with its eyes closed and head resting on a hand

Contact Animal friends  

Animal Friends Insurance Ltd,  
Number 1 The Crescent, Sunrise Way,  
Amesbury, Wiltshire, 
SP4 7QA  

What type of cover do Animal Friends provide 

Animal Friends offer four different policy types for dogs and cats. These include:  

Accident Only 

Accident only policies only provide cover your pet if they have an accident. It does not cover you for any illnesses or diseases that your pet might have 

Time Limited 

Time Limited insurance covers vet fees for accidents, illnesses and conditions for a limited period of time only. An affordable solution to those requiring short term cover without incurring the costs of lifetime insurance policies 

Max Benefit 

Max Benefit pet insurance with Animal Friends means that you can claim up to a set amount of vet fees for each condition your pet may have. Max benefit insurance covers vet fees for accidents, illnesses and conditions with no time restrictions  

Lifetime Policies  

Lifetime pet insurance means ongoing cover for vet fees from accidents, illnesses and conditions. Lifetime policies also cover long-term, chronic and recurring conditions as well as short term illness and injury 

How to make a claim with Animal Friends  

If you would like to make a claim for your pet, you have two options available to you: 

Option 1: Ask your vet to submit a claim online 

Your vet can submit a claim on your behalf through their online portal. It is a free, paperless, online service making claims a lot faster and easier for you  

To claim for ongoing medication following a previous claim for a specific condition: 

Log into your Animal Friends online account and submit your claim online. If you have not accessed your online account before, you’ll need to register first 

Option 2: Download and complete a paper claim form  

Complete the claim form ensuring it is signed by the policyholder. Send all completed forms to: 

Animal Friends will aim to process your claim within 5 working days 

Why take out pet insurance with Animal Friends  

Animal Friends are one of the largest UK providers for pet insurance. With so many different providers to choose from, Animal Friends policies offer additional features and benefits including: 

  • The Joii app  
    Through Animal Friends Insurance, all dog and cat customers get instant access to qualified vets through the Joii app 

  • Access to health clinics 
    With qualified veterinary nurses for your all your pets’ needs 

  • Free 24/7 vet video consultations 
    Available from the comfort of your own home for all your pets insured with Animal Friends

  • Comprehensive symptom checker  
    A free tool for Animal Friends customers built by vets for pet owners. The convenient tool that makes thousands of clinic decisions 

Compare pet insurance deals with MoneySuperMarket  

At MoneySupermarket, we’re here to make finding the right pet insurance as simple as possible. Depending on the type of pet you have and the type of cover you’re looking for, all you need to do is provide us with a few details about yourself and your pet, and we’ll show you quotes from some of the UK’s leading pet insurance providers. You can compare quotes by price and the level of cover included – Once you’ve chosen, just click through to your provider and get started.  


Choosing the right insurance for your pet is a big decision – and we’re here to help. If you’d like some more information on the best types of cover for your pet at competitive prices, try one of our guides:  

Lifetime pet insurance Guide  

There are a lot of different types of pet insurance policies for you to choose from. This guide helps you narrow down that search explaining Lifetime pet insurance and its benefits.  

Find out more 

How much is pet insurance  

Work out how much cover you’ll need to protect you and the ones you love, with our handy tips. 

Find out more 

See why you need pet insurance 

Find out what the different types of pet insurance are, why it is so important and how to choose the right type of policy for you. 

Find out more 

Multi-pet insurance 

Everything you need to know about getting financial protection against serious diseases and medical conditions. 

Find out more 

Ready to save on your pet insurance? Or need to know more before you get a quote? We’re here to help.

Compare pet insurance quotes
Get a quote