Pay as you go
Pay as you go tariff with a two-rate system where after certain usage each day a saver rate kicks in that offers a cheaper rate for the rest of the day.
What is Utilita Energy?
Set up in 2003, Utilita is a gas and electricity supplier focused on pay as you go energy deals with prepayment smart meters.
Customers signing up to Utilita’s Smart prepayment plan can get a free smart metering system installed. This helps you better understand and manage your energy usage – which translates into savings on your bill and less energy wasted.
You can use the smart meter’s In-Home Display, as well as the My Utilita app, to track your usage. That way, you can clearly see how much energy you’re using at different times, as well as how much it costs.
Our expert says…
EDF will soon be taking on some Utilita customers. If you’re one of them, there’s no need to worry - your energy supply and payments will continue as normal.
That said, it’s always worth keeping a look out for a better energy deal. You might find a cheaper dual fuel deal, or a tariff with reduced off-peak rates that make charging an electric vehicle or heat pump more affordable.
The switch will happen without interruption within five working days thanks to the Energy Switch Guarantee.
Alan Cairns Senior Content Editor
Key features of Utilita energy tariffs
Utilita offers pay as you go energy tariffs, which aim to help customers cut both their carbon footprint and their bills. You can top-up and pay your bills online or via the Utilita app.
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No standing charges or exit fees
No separate daily standing fee. Any infrastructure costs are embedded into the per-unit energy rates, and there are no exit fees, so you can switch to a different supplier at any time without penalty.
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Smart meter & app
With Utilita you get access to a smart meter system with an in-home display, and the My Utilita app, delivering real time insights into your energy usage.
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How to switch energy provider
Whether you’re looking for cheaper rates, greener energy, or more flexible terms, the switching process is simpler than you might think.
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Decide what to change
Choose whether to switch to a new supplier or pick a different tariff with your current one. What matters most to you? Price? Flexibility? Green credentials?
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Check your current deal
If you’re on a standard variable tariff, you can switch anytime; if it’s fixed, check if there’s an exit fee.
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Compare deals
Compare tariffs with MoneySuperMarket. Consider price, customer service, and special features like EV charging or green energy.
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Sign up with a new provider
Apply online or by phone. Your new supplier will handle the switch, and you’ll have 14 days to change your mind.
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Finalise the switch
Choose your switch date, take a meter reading, and pay your final bill. If your old supplier owes you money, they must refund you within 10 working days of your final bill.
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Know your rights
If your switch is delayed, you may get £40 compensation. You can cancel within the cooling-off period without a fee.
How to contact Utilita
You can get in touch with Utilita in several ways.
Utilita recommends customers to use its live chat function first. Available 24/7 on Utilita’s website, the automated chatbot can help deal with general questions and problems.
If you need help with a general query, you can also browse Utilita’s online community forum, where you can read posts and get answers from other community members.
If you need to speak via phone call, there are a few different numbers depending on what you’re calling about:
General enquiries: 0330 3337 442, open 8am - 8pm Monday to Friday and 8am - 5pm on Saturday
Emergency line (if you’ve lost supply, for example): 0345 2068 999, open 8am - 10pm every day
Help with your bill: 0333 0156 662, open 8am-6pm Monday to Friday
Top-up over the phone: 0345 2068 333, available 24/7
Pay a bill over the phone: 0330 053 7657, available 24/7
Complaints: Call the customer care team on 0196 2891 160
If you prefer speaking face to face, you’re in luck – Utilita is one of the few suppliers to have in-person stores. Called ‘Energy Hubs’, you’ll be able to speak to their Energy Experts and top-up your energy credit (you can do this even if you’re with another energy supplier).
Its handful of Energy Hubs can be found on Utilita’s website.
Looking for other energy options?
What do reviews for Utilita Energy say?
At the time of writing, Utilita has a 4.2 out of 5 score on Trustpilot, giving it a ‘Great’ rating. That makes it in line with the likes of EDF, E.ON and OVO Energy.
Many reviews point out its helpful customer service team.
What happens if my energy supplier goes bust?
It used to be very rare for an energy supplier to go out of business. However, due to the energy crisis in recent years, a number of energy companies have gone bust.
Ofgem, the energy market regulator, will manage any energy company collapses. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal. Any existing debit/credit you have with your old supplier will be transferred to the new supplier. And if you want to switch to a different deal with another supplier, you should be able to do so without having to pay an early exit fee.
All UK energy suppliers are regulated by Ofgem.
How can I top-up my prepayment meter?
If you’re a Utilita prepayment customer, you can easily top-up your account in the following ways:
Online – Sign in to your ‘My Utilita’ online account to top-up and make payments
My Utilita app – Available from Apple’s App Store and the Google Play store, the app lets you quickly pay your bills and top-up
By phone – Call 0345 2068 333 to top-up over the phone
In person – Visit one of Utilita’s ‘Energy Hubs’ to top-up your energy at a PayPoint or Payzone
Reviewed on 22 Dec 2025 by
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