SSE was formed in 1998 following merger between Southern Electric and Scottish Hydro and is now known as one of the UK’s ‘big 6’ energy suppliers.
SSE’s household retail business (SSE Energy Services) joined the OVO family in January 2020. Their mission? To use SSE’s scale along with OVO’s technological capabilities, to allow millions more customers to decarbonise their homes, while keeping costs down.
OVO is a collection of companies driving progress to net zero carbon living through harnessing clean, affordable energy for everyone. Their ‘Plan Zero’ sustainability strategy promises to tackle the current climate crisis by helping to drive progress toward zero carbon living, by 2030.
SSE customers have rated them well on review site BazaarVoice, with many opting to renew their energy deals with the provider. Customers gave star ratings and reviews based on SSE’s quality of service, including their communication with customers, their website’s usability, and most importantly their prices.
Reading these reviews can help you understand exactly what your energy company offers, so you can make a more informed decision when choosing a provider.
How can I contact SSE?
Telephone: 0345 026 2658. Lines are open from 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.
Online enquiry form: https://www.sse.co.uk/forms/general-enquiry#q1
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Switch and save with Energy Monitor
Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.