KCOM broadband deals
Why choose KCOM?
*Average speeds are based on the download speeds of at least 50% of customers at peak time (8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
Fibre/cable services at your postcode are subject to availability. You can confirm availability on the provider's website.
Some broadband providers may increase monthly prices each year during your contract. Please refer to individual broadband provider's terms and conditions before signing up.
About KCOM broadband
A long time ago, almost all the UK's county-specific telephony companies were merged under the BT brand to form a single, nationwide operator.
However, Kingston upon Hull was the exception. And its regional telecoms operator, KCOM, is independent to this day.
In 2024, KCOM remains the largest broadband provider in Hull, thanks in no small part to the fact that Hull residents cannot sign up for Virgin Media or BT Openreach-providers because their network infrastructure is not available in the area.
But although residents' choice is limited for that reason, it's notable that KCOM's service and speeds compare well with rival providers.
KCOM now offers fast full fibre broadband in areas East Yorkshire too, and it’s expanding coverage to more areas in Lincolnshire.
Why choose KCOM broadband?
if you live in Hull, KCOM your choice of providers is comparatively small. Aside from KCOM, your alternatives for fixed-line home broadband are limited to the likes of Giganet, Pure Broadband and Wisper Broadband.
The service KCOM offers certainly isn't cheap. But on the plus side, it's one of the fairly small number of providers in the UK to offer genuine, fibre-to-the-premises superfast broadband.
Speeds on its more keenly priced, packages are well in line with household-name providers, such as Virgin Media and EE, and are easily fast enough for gaming and streaming on multiple devices around the home.
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Pros of KCOM broadband
Unlimited broadband:
Great for large families or heavy users who want to know they can use the internet as much as they like, without running up extra charges24/7 customer support:
Local experts, based in Hull, are on hand if you have any issues
Flex packages:
Come with a price cap, meaning low-income customers can stay on top of their phone and internet bills
Very fast speeds:
KCOM’s Lightstream service is among the UK’s fastest broadband packages
KCOM home phone:
All KCOM broadband and phone packages come with PAYG calls as standard which you can upgrade to a call package if you choose
100% renewable energy:
All energy used in KCOM's real fibre broadband is from renewable energy sources
MyTech:
If you have any problems, you can take your equipment to their MyTech service desk in the KCOM shop on Carr Lane
Save by ditching home phone:
All KCOM packages are available without a landline. So there are some real savings to be had, if you feel you can do without one
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Cons of KCOM broadband
Limited availability:
KCOM broadband is only available in Hull and a few other places. Nowhere near Hull Compare broadband deals where you live to see what else is on offerPricey:
KCOM broadband definitely isn’t the cheapest around. But the speeds its broadband packages offer compare well with most rival providers
Weaker customer service than other providers:
Although it offers 24/7 support, customer service feedback could be better
Installation fee applies:
KCOM charges £25 for installing broadband at your home. Installation typically takes two-three weeksLimited bundling options:
KCOM doesn't offer TV or mobile telephony, so you can't save money by getting all your services from a single provider
How fast is KCOM broadband?
KCOM’s offers speeds ranging from 30Mbps all the way up to 900Mbps.
All plans are truly unlimited broadband and there are five broadband packages to choose from:
Standard Fibre Unlimited
– 30Mbps download and 15Mbps upload
Superfast Unlimited
–75Mbps download and 20Mbps upload
Superfast Plus Unlimited
– 200Mbps download and 35Mbps upload
Ultrafast Unlimited
–400Mbps download and 35Mbps upload
Gigafast Unlimited
–900Mbps download and 50Mbps upload
What are KCOM's bundles?
KCOM's bundle options, such as they are, are pretty simple. They are:
Full fibre broadband only
Standard fibre broadband only
Standard fibre and home phone
Full fibre and home phone
The reason KCOM's packages are so straightforward is because it doesn't offer mobile phone service or pay TV.
Alternatives to KCOM
Because Openreach's network doesn't reach Hull, you won't be able to get fixed-line home broadband from the likes of EE, Vodafone and Sky. The same goes for Virgin Media, whose home broadband network also does not extend to Hull.
But Hull isn't the only option for home broadband in Hull. If you prefer, you could look into 4G or 5G home broadband.
Alternatively, you can take a look at lesser known providers, such as Pure Broadband, Wisper Broadband or Giganet.
Does KCOM offer broadband only?
Yes, KCOM broadband is available as a broadband-only service, with the option to add home phone if you feel you need one.
Does KCOM offer TV packages?
No, KCOM no longer offers any kind of TV service. However, you can get Sky TV via satellite.
Alternatively, you can sign up for NOW TV passes, or streaming services such as Prime Video, Netflix or Disney Plus and watch them on compatible devices.
Does KCOM offer better deals for new customers?
It does. At the time of writing (May 2024), KCOM offers introductory offers for new customers. On select packages, you can get up to three months' at a reduced price.
Reviewed on 10 Dec 2025