EDF Energy boiler cover
For boiler cover plans that suit any budget, EDF Energy is well worth a look - and you don't even need to be an EDF Energy customer.
Key takeaways
EDF Energy offers several boiler cover plans including BoilerCare Gold, Platinum, and Total, each providing varying levels of coverage from boiler maintenance to home emergency claims.
The BoilerCare Total plan not only covers boiler and heating issues but also includes home emergencies like drainage problems, plumbing issues, and pest infestations.
EDF Energy’s boiler cover is available even if you're not an EDF Energy customer, providing flexibility and accessibility for a wider range of users.
What is EDF Energy boiler cover?
Energy provider EDF’s boiler cover is designed to protect you and your boiler if it breaks down, with plans available for those who want a simple service or something more comprehensive.
Its BoilerCare Gold plan offers boiler-only cover, while its BoilerCare Platinum service also includes your heating system. These are billed as maintenance and support plans. The more comprehensive BoilerCare Total takes on boiler and heating issues, as well as home emergency claims, even including pest infestation, roof tile and drainage problems.
EDF also offers a BoilerCare Value plan for those that do not want an annual service.
EDF Energy’s boiler cover is provided in partnership with Domestic & General. You do not need to have your energy supplied by EDF in order to sign up.
Is EDF Energy boiler cover any good?
While EDF Energy’s BoilerCare Gold and BoilerCare Platinum services are comparable to most providers, offering protection against any immediate problems with your boiler, it’s the BoilerCare Total service that stands out from the crowd. That’s because it offers home emergency cover, in line with big rivals such as British Gas.
While pricing is attractive, online reviews of EDF Energy boiler cover are at best mixed. Some compliment speedy service, while others complain about a failure to offer prompt service in an emergency. Domestic & General, which acts on EDF’s behalf, has a four star rating on TrustPilot, however, and its service does appear to be improving.
What's included?
Every EDF Energy boiler cover plan from the BoilerCare Gold service upwards includes:
Maintenance of boiler and controls
Annual servicing
A replacement boiler of up to £750 if required, not including installation costs
Access to Domestic & General’s online maintenance portal
BoilerCare Platinum comes with added protection for your central heating, while BoilerCare Total also includes home emergency claims, including drainage issues, plumbing, roof tiles, lock outs, security, pests, and wiring.
BoilerCare Value offers simple boiler cover without an annual service.
Pros and cons of EDF Energy boiler cover
Pros:
Wide range of plans available
Pay monthly or yearly
Good value deals
Cons:
Call out charges cost extra
Boiler needs to be less than 15 years old
Only covers gas boilers
Does EDF Energy offer other types of cover?
EDF Energy is primarily based around offering boiler-only services, although its BoilerCare Total does also include home emergency cover.
How soon can you make a claim with EDF Energy?
As with most providers, EDF Energy will let you make a claim 14 days after taking out your policy. This is to prevent fraudulent activity, such as taking out a policy following a boiler breakdown.
All EDF Energy boiler cover comes with a 14 day cooling off period, when you can get a full refund if you change your mind.
Does EDF Energy carry out boiler servicing?
Yes, every EDF Energy boiler cover plan comes with annual boiler servicing as standard, except for its basic BoilerCare Value deal.
How do I get in touch with EDF Energy?
You can call EDF Energy partner Domestic & General on 0800 497 0707 or log into your account on the EDF Energy website.
Who else offers boiler cover?
Boiler cover is available from a wide range of providers, including British Gas, HomeServe and Hometree.
Get a EDF Energy boiler cover quote
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Author
Joe Minihane
Mobile and broadband expert
Joe Minihane is a freelance journalist and author with 20 years' experience. Having worked on staff at Stuff and T3, as well as writing about consumer technology for publications including Wired and...