Single-trip insurance
Best for a one-off holiday of less than 30 days. You can visit more than one country, as long as you don't return home in-between.
How good is Post Office travel insurance?
Did you know the Post Office offers award-winning travel insurance? Find out more about Post Office travel insurance, and reasons why you might consider purchasing a policy for your next trip.
The Post Office isn't just for sending letters and parcels. It also offers customers a range of financial products, including travel insurance, which was introduced in 2007. Since then, it has paid out over £177 million in travel insurance claims, and has won the Best Travel Insurance Provider at the Your Money Awards in 2023.There are many reasons to consider Post Office when purchasing a policy, including its trusted name, excellent customer service, and easy claims process.
What types of travel insurance can I get with Post Office?
If you're just going to Europe you can get European travel insurance. Otherwise, you'll need worldwide cover.
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Annual multi-trip insurance
If you go away often then this type policy could be better value. It covers multiple trips for one year.
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Backpackers insurance
If you're away for over 30 days, this offers extended cover for longer trips and for multiple countries.
What extras can I add to my Post Office travel insurance?
There may be limitations, conditions and restrictions to the below. Your policy documents will have full information.
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Gadget cover
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Winter sports
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Cruise cover
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Trip disruption
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Extra Covid-19 cover
How do I contact Post Office?
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By Phone
If you're claiming over the phone, Post Office will send you a claims form in the post to complete and return. They'll then contact you with their decision on your claim. Telephone: 0330 123 3690
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Online Portal
When you purchase an insurance policy from Post Office, they will give you a login to access an online portal where you can view all of your insurance documents online.
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Customer Support
Their opening hours are:
Monday to Friday: 8.30am – 6.30pm
Saturday: 9am - 5.30pm
Sunday: Closed
How do I make a claim with Post Office?
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Contact Post Office
You can do this online or you can call them on 0330 123 3690
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Provide evidence
This could include:
Police reports
Doctors notes
Receipts for new bookings
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Claim is accepted or rejected
If successful, either your costs are refunded or the insurer directly pays suppliers, such as hospitals
If you believe your insurance claim was unfairly rejected, you can appeal to the Financial Ombudsman Service
Frequently Asked Questions
Can I buy travel insurance at the Post Office counter?
Yes, you can buy travel insurance over the counter at the Post Office. There are over 3,700 Post Office branches that offer this service.
Does Post Office travel insurance cover Covid as standard?
Policies purchased from 31st March 2022 include cover for cancellation, curtailment, or medical expenses if you contract coronavirus under certain circumstances.
These are detailed in your Post Office travel insurance policy document, so it's important to read these to understand the specific terms and conditions.
You can purchase an enhanced Covid-19 add-on cover, which also includes missed departure and protects you against changes in quarantine rules.
Who underwrites Post Office travel insurance?
Post Office travel insurance policies are underwritten by Great Lakes Insurance SE, UK Branch, and administered by Collinson Insurance Services Limited.
Does Post Office travel insurance cover cancelled flights?
This depends on what level of cover you have purchased. Trip disruption cover will offer extra protection in situations where your flight has been cancelled.
In general, if the airline has cancelled your flight, it is their responsibility to refund the cost of your flight or arrange a replacement flight.
If a flight delay or cancellation forces you to stay at the airport overnight, then the airline should book and cover the cost of your accommodation and any transport to and from it.
Can you cancel Post Office travel insurance?
Yes, you can cancel your travel insurance policy from Post Office. When you purchase a policy, this is set to automatically renew, but you can switch this off and manually renew or cancel your insurance.
Post Office will write to you around 28 days before your policy expires, so if you would like to cancel your policy rather than renew it, you can call their contact number.
Does Post Office travel insurance cover pregnancy?
Post Office covers complications associated with pregnancy and childbirth, but not regular check ups or treatment. They are also unlikely to cover the cost of what is considered a routine birth if you give birth overseas.
Check your policy documents for specific terms and wording to ensure you understand what is covered and excluded before you travel.
What other insurance does Post Office sell?
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Single trip
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Annual multi-trip
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Backpacker insurance
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Pre-existing medical conditions
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Family
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Over 65's
Why compare travel insurance quotes with MoneySuperMarket?
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Is travel insurance eligible for SuperSaveClub and rewards?
Yes, you can earn SuperSaveClub rewards when you buy travel insurance through MoneySuperMarket.
This includes:
Up to £5
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To earn SuperSaveClub rewards on purchases you must:
Sign up to SuperSaveClub (it's free)
Be signed in to your account when you make the purchase
More information can be found on our SuperSaveClub homepage.
Is travel insurance eligible for Price Promise?
Yes, travel insurance is included in our Super Save Price Promise.
If you buy through us then find the same deal for less we will:
refund the difference
give you a gift card worth up to £20
Terms and conditions apply. More information can be found on our Price Promise page.
Reviewed on 12 Dec 2025 by
