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Royal London are the largest mutual life, investment, and pensions company in the UK. The company was founded out of a London coffee shop in 1861, when a small number of clients agreed to share some of their resources to look after each others’ financial wellbeing.
Because it’s a mutual fund, Royal London doesn’t make profits for shareholders – instead, that money goes back to its members and their families.
Royal London recently won the five-star award for protection and pension providers in the 2023 Financial Times Adviser Service Awards, and is rated 4.0 out of five on Trustpilot.
Royal London pride themselves on the value they offer their members, including:
With Royal London’s ‘underwrite later’ option, you can be covered from the moment you complete your application – so you’ll always have protection, even before your plan starts
Royal London offers all policyholders access to its Helping Hand service, which offers second medical opinions along with counselling for serious illness or bereavement
Royal London is fully regulated by the Financial Conduct Authority, which means you can be assured you’re in safe hands
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Royal London members can choose from a range of different types of life insurance, including:
Level-term life insurance: Level-term cover pays out a lump sum should you pass away during the term of the policy. Your cover amount and your premiums are fixed for the entire term
Decreasing-term insurance: The amount of money you’re covered for, during your decreasing term insurance, reduces over time making this a good option to cover the amount you may owe on a mortgage repayment or other loans
Whole of life insurance: With a whole life insurance policy there’s no term, so it’s guaranteed Royal London will pay out to your loved ones whenever you die
Royal London Diabetes life insurance: A diabetes life insurance policy from Royal London is for people with Type 1 or Type 2 diabetes and will pay out a sum of money if you die or become terminally ill during the plan
This is for illustrative purposes only. If your circumstances and cover needs differ, your quote may be more or less expensive than the above example.
Learn more about our full methodology here.
Yes, you can cancel your Royal London life insurance policy at any time by calling their customer service department. Here is what you need to know about cancelling your contract:
If your policy is coming up for renewal: you can cancel over the phone or by writing to them. You won't be charged anything for cancelling your policy, but you won't receive any money back from your policy either
You've just taken out a policy: if you change your mind within 30 days of taking out your life insurance policy, Royal London will refund your premiums
If your policy has auto-renewed at a higher rate: If your policy is more expensive than what you can afford, try contacting Royal London to see if they can help. If you wish to end your cover, Royal London will cancel your policy at no extra charge.
In addition to life insurance, Royal London also offers the following add-ons to provide extra protection:
Royal London pays out a lump sum or monthly income if you're diagnosed with a critical illness or permanent disability
Royal London pays out a monthly amount if you're unable to work due to an illness or injury listed on your policy
MoneySuperMarket has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
You can contact Royal London in the following ways:
Phone: 0345 602 1885
Opening hours:
Monday to Friday: 8am - 6pm, excluding bank holidays
Alternatively, you can write to them at:
Royal London House
Alderley Park, Congleton Road,
Nether Alderley,
Macclesfield,
SK10 4EL.
Royal London offer a simple process for making a claim, to help make a stressful time as trouble-free as possible. Here’s how it works:
Fill out a notification of death form on Royal London’s website, or contact them over the phone or by post
They’ll need some basic details, including the name of the policy holder and the death certificate number
They’ll review your claim as quickly as possible, and once it’s been approved you should get the payout within a few days
We make it easy to compare insurers offering you the best value for your budget and save on premiums.
We ask the right questions and tailor our quotes so you can get the right cover to suit your needs.
We offer independent Defaqto star ratings on policies to help you decide on the right quality product for you.
Royal London has a team of in-house underwriters and is underwritten by itself.
Yes, you can pay for your policy in monthly instalments, or pay annually for Royal London life insurance.
As soon as Royal London have all the information they've asked for and your claim has been accepted, they make the payment and funds usually clear in three to five working days.
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Reviewed on 11 Dec 2025