AXA home insurance

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How good is AXA home insurance?

AXA’s home insurance policies are highly rated, with many awarded five star scores on Defaqto. It offers three tiers of home insurance, from its standard policy to its Plus and Premier upgrades. AXA’s standard home insurance gives you £500,000 of business cover and £50,000 of contents cover, while also including cover for alternative accommodation and replacement keys and locks.

AXA also offers some key benefits with its home insurance, including up to £1,000 emergency cash advance with contents insurance, new-for-old cover, and guaranteed repairs by their approved suppliers.

Home assistance
Accidental damage
Personal possessions
Specified items
Legal expenses
Student cover
Bicycle cover
Garden contents cover

	Hastings Essential	Hastings Direct	Hastings Premier
Buildings insurance	£500,000	£1,000,000	£1,000,000
Contents insurance	£75,000	£75,000	£150,000
Guaranteed repairs
Accidental damage for buildings	Optional	Optional
Alternative accommodation	£30,000	£50,000	£100,000
Personal possessions	Optional	Optional	Optional
Emergency cash advance
Replacement keys and locks	£1,000	£1,000	£1,000
Legal expenses	Optional - up to £50,000	Optional - up to £50,000	£100,000
Home emergency cover	Optional - up to £1,000	Optional - up to £1,000	£1,500

I’m coming up for renewal

If your policy is due to be renewed, you’ll get an email at least 21 days beforehand where you can opt to decline - your current policy will run out and you won’t be covered once it ends.

I’ve just taken out a policy

You can cancel for any reason within the 14 day cooling off period - if your cover hasn’t started then you’ll get a refund. If it has started then your policy will be cancelled and fully refunded so long as you haven’t made a claim.

If you’ve started or made a claim, you will not be entitled to a refund, and if you pay for your home insurance by monthly instalments you’ll be required to pay the full annual premium when you cancel.

My policy has been auto-renewed

If your policy has auto-renewed then you’ll need to cancel it within 14 days of it renewing to get a full refund, so long as you haven’t made a claim.

By Phone

Phone: You can also call the team on 0330 024 1235 - they’re open from Monday to Friday, 8am to 8pm, and on Saturdays from 9am to 5pm
Contact form

You can contact AXA’s customer support via online contact form - the team aims to respond within 24 hours

Who underwrites AXA insurance?

AXA home insurance policies are underwritten by AXA Insurance UK Plc.

Does this insurance cover subsidence?

Yes, AXA’s building insurance policies cover damage from subsidence, however there are some exclusions - for example, you might not be covered if the damage arises from construction, demolition or building process flaws.

Can I pay in monthly instalments?

Yes, you can pay for AXA home insurance in monthly instalments.

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