Pure Planet bills itself as the UK’s first ‘app-only’ energy supplier – technology which they claim allows them to provide green energy using an innovative pricing model.
The firm sells its 100% renewable electricity at wholesale prices with 0% mark-up, and its gas is 100% carbon offset. BP has a 24% share in the company, and buys energy on Pure Planet’s behalf.
Pure Planet has also done away with call centres too, and most of its customer service is handled by a chatbot it calls ‘WattBot.
How can I contact Pure Planet?
Contact happens mostly through the app, which runs on iOS and Android. Pure Planet is available online at: https://purepla.net/
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier.
Switch and save with Energy Monitor
Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.