Has EDF taken over your Utilita energy account? Here’s what you need to know
Key takeaways
EDF will soon welcome around 40,000 Utilita customers. If you’re one of them, there’s no need to worry - your energy supply will continue as normal, and you don’t need to take any action right now.
We’ll walk you through what’s happening, how your bills might be affected, and what you can do to make sure you’re still on the best deal once the move is complete.
What do I need to know?
EDF Energy is set to take over a group of Utilita customer accounts as part of a planned business move. This isn’t a supplier collapse, so your energy supply remains completely secure.
If your account is part of the transfer, you’ll hear from Utilita or EDF by November 2025, with the handover due to finish by December 2025.
Your energy supply won’t be interrupted, and your account balance, payment details and Direct Debit will move across automatically.
Will my energy tariff change?
No - not for now. EDF will keep the same prices, rates and contract terms you had with Utilita until your current tariff ends.
Here’s what that means for you:
Your unit rates and standing charges stay the same
Your tariff end date won’t change
Your smart meter will keep working as normal
When your plan ends, EDF will get in touch with your renewal options. You’ll still be free to switch to another supplier at any time if you find a better deal.
Senior Content Editor
Our expert says
EDF will soon be taking on some Utilita customers. If you’re one of them, there’s no need to worry - your energy supply and payments will continue as normal.
That said, it’s always worth keeping a look out for a better energy deal. You might find a cheaper dual fuel deal, or a tariff with reduced off-peak rates that make charging an electric vehicle or heat pump more affordable.
The switch will happen without interruption within five working days thanks to the Energy Switch Guarantee.
Will my bills go up?
Not because of the move itself.
If your fixed tariff is due to end soon, you may move onto a standard variable tariff (SVT), which follows Ofgem’s price cap.
At the moment, the typical dual-fuel household pays around £1,755 a year under the cap (October to December 2025). Some suppliers are already offering fixed deals below that level, so it’s worth checking what’s available.
You can quickly compare energy deals with MoneySuperMarket to see if switching or fixing early could save you money.
What do I need to do?
You don’t need to take any action right now, but it helps to be ready when the transfer happens. Here’s how to stay on top of things:
✔ Look out for your welcome pack - EDF will send it by email or post confirming your new account details.
✔ Take a meter reading on transfer day - this helps make sure your final Utilita bill and first EDF bill are accurate.
✔ Check your payments – your Direct Debit should move over automatically, but it’s worth reviewing your first EDF statement to be sure everything looks right.
✔ Keep your contact details up to date – so EDF can get in touch with any updates or account information.
What if I’m on a prepayment meter?
If you top up with a Utilita smart prepayment meter, your top-up method may change once you move to EDF.
EDF will contact you before the switch with clear instructions. You won’t lose access to energy – just follow the steps once you receive the message.
Frequently asked questions
Will I lose my energy supply when I move from Utilita to EDF?
No — your energy supply won’t be interrupted at any point. This is a planned transfer, not a supplier failure. EDF will send you a welcome pack before the move is complete, confirming your new account details.
Do I need to cancel my Direct Debit with Utilita?
No — you don’t need to cancel anything. Your Direct Debit or payment plan will move automatically to EDF. Once you get your first EDF bill, check that the payment amount and date are correct.
What happens to my credit balance with Utilita?
Any credit on your Utilita account will be transferred to EDF automatically. You’ll see the balance in your new EDF account once the handover is complete.
Can I switch to another supplier instead of EDF?
Yes — you can switch energy suppliers at any time, before or after the move. If you’re out of contract or on a standard variable tariff, you won’t be charged an exit fee. Comparing energy deals through MoneySuperMarket can help you see if switching now could save you money.
What if I’m a prepayment or PAYG customer?
If you use a prepayment meter, your top-up process might change once EDF takes over your account. EDF will contact you directly with clear instructions. Just make sure your contact details are up to date so you don’t miss any updates.
Will EDF change my tariff after the move?
No — EDF will keep your existing Utilita tariff until it ends. When it’s due to expire, EDF will share renewal options with you. You can still compare and switch tariffs at any time if you find a better deal elsewhere.
How can I check if I’m affected by the transfer?
You’ll get a notification by post or email if your account is included. If you’re unsure, you can contact Utilita’s customer service team for confirmation.
Author
Alan Cairns
Senior Content Editor
Alan helps MoneySuperMarket break down complicated financial topics into plain English, to help you find the right deals. When he’s not writing or editing you might find him cycling the South Downs.
