How good is Aviva car insurance?
Aviva offers car insurance with a 5 star Defaqto rating, reflecting how well it’s rated in the industry. You’ll be able to take out standard car insurance at a third-party, fire and theft or or fully comprehensive level of cover, while specialist options for cover include multi-car insurance, cover for electric and hybrid cars, short-term and business car insurance.
Key benefits of Aviva car insurance include their uninsured driver promise, a lifetime guarantee on repairs made at an approved garage, and cover for vehicle recovery and driving other cars.
How much do Aviva car insurance policies cost?
The average price for fully comprehensive cover across all Aviva insurance policies depends on a number of factors - including which level of insurance you choose:
Aviva policy | Average price for a fully comprehensive policy |
|---|---|
Aviva Online | £400^ |
Aviva Premium | £383^ |
Aviva Zero | £369^ |
What types of car insurance can I get with Aviva?
Aviva offers two types of car insurance.
What extras can I add to my Aviva car insurance?
There may be limitations, conditions and restrictions to the below. Your policy documents will have the full information.
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No-claims discount protection
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Motor legal services
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Courtesy car cover
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Extra motor injury protection
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UK breakdown cover
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European cover
How do I cancel my Aviva car insurance?
🚩 You will not get any money refunded if you have already made a claim on your car insurance
If you’ve made a claim on your policy and they’ve agreed to settle by paying the market value or by replacing your car AND they haven’t been able to recover the full amount from the third-party, you won’t be entitled to a refund.
I’m coming up for renewal
If your car insurance is due to be renewed soon, you can let your insurer know you don’t want to renew your policy at any point until it’s renewed without being charged.
I’ve just taken out a policy
You’ll be able to cancel your policy and get a full refund if done so within the 14-day cooling off period from when your cover starts - minus a proportionate deduction for the time you’ve been covered and a £25 cancellation fee. After the cooling off period you’ll still be able to cancel ,but the fee will be £50.
My policy has been auto-renewed
You will be able to cancel your policy within 14 days of it renewing and get a full refund, minus prorated charges for the time you were covered and the usual £25 cancellation fee. After the 14 day cooling off period the fee will increase to £50.
How do I contact Aviva?
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Live chat
Aviva has a live chat feature on its website - you’ll need your policy number, full name, date of birth and postcode
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By phone
You can call them on 0345 030 7077 or 0800 015 4715 - lines are open from Monday to Friday 8am to 6pm, Saturdays 9am to 3pm and Sundays and Bank Holidays 10am to 2pm
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Online Portal
You can access your Aviva car insurance policy via your policy dashboard on My Aviva online.
Frequently Asked Questions
Who underwrites Aviva insurance?
Aviva car insurance is underwritten by Aviva Insurance Limited.
Can I add other drivers to my policy?
Yes, Aviva allows you to add named drivers to most car insurance policies.
Can I pay in monthly instalments?
Aviva car insurance policies can be paid in monthly instalments as well as an annual sum.
What other insurance does Aviva sell?
Alongside car insurance, Aviva offers a number of other insurance products:
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Reviewed on 10 Dec 2025 by
Based on 1 visit per month – average ticket value £15.30 (Oct 24)
T&Cs and restrictions apply, see here for more information
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in October 2025.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in October 2025.
Based on the median annual price of comprehensive car insurance policies sold through MoneySuperMarket in October 2025.
T&Cs and restrictions apply, see here for more information
T&Cs apply, click here for more information