Moving Broadband to a New Home

Moving house is a monumental task filled with boxes, bubble wrap, and the inevitable stress of ensuring everything goes smoothly. Amidst the chaos, transferring your broadband and phone services might seem like a daunting addition to your to-do list. However, the good news is that it's simpler than you might think. Many broadband providers have streamlined the process to ensure you stay connected with minimal hassle. Let's dive into how you can transfer your services with some of the UK's leading providers.

Moving home with BT

Are you a BT customer gearing up for a big move? You'll be pleased to know that taking your broadband and phone services with you can be a breeze. Before you start packing, make sure you have your BT account number, current phone number, new address, and the date of your move at hand. This information will be crucial when you notify BT of your impending change of scenery.

BT prides itself on making the transition as smooth as possible. You can bring your existing equipment to your new home, which means one less thing to worry about. However, do remember that BT needs at least two weeks' notice to move your services. If your new home is already equipped with a BT line, you could be back online within a few days. On the flip side, if a new line is required, brace yourself for a potential two-week wait and an engineer visit, which may cost around £140. Don't fret about contract renewals unless you're within the last three months of your term.

Moving home with Sky

Sky customers, you're not left out. The company has a dedicated section on its website for those looking to move their services. A key point to note for Sky TV enthusiasts is the need for a satellite dish at the new property. If there isn't one, an engineer installation will set you back £65. However, you're free to choose any installer that suits your budget and timeline.

Like BT, Sky asks for at least two weeks' notice and allows you to book the move up to 90 days in advance. The good news is that your contract can seamlessly transition to your new address without the need for a new agreement.

Moving home with TalkTalk

TalkTalk has streamlined its moving process through its Moving Home Portal. Here, you'll need to provide your new home's full address and the date you plan to move. There's a £60 charge for transferring your services, but if you're considering re-contracting during the move, you won't face additional fees.

The flexibility with TalkTalk is commendable; you can transfer your services as is or opt for a new plan if you fancy a change. Just like the others, a minimum of two weeks' notice is required, with the possibility to arrange the move three months in advance.

Moving home with Virgin Media

Virgin Media customers need to pick up the phone and call customer service to initiate the moving process. Have your new and old addresses, moving date, and account number ready. Virgin Media offers the option to keep your current contract or to upgrade. Self-installation of equipment at the new address is also possible, which can be a handy cost-saving measure.

Be aware of a £20 charge for the service transfer, or £35 if you're a new or re-contracting customer. This fee helps cover the logistics of moving your services.

Changing broadband provider when moving home

Perhaps you're considering a fresh start with a new broadband provider as you move. If you're out of contract, this is the perfect opportunity to shop around. Remember, you're not tied down and can explore options for a new provider at any time. Absolutely. So long as you’re out of your contract, you can shop around for a new broadband provider any time you like.

Our expert says...

"Check to see in your T&Cs what it says about poor network quality if you move out of an area and into another one where it’s significantly worse.

"You may be able to get out of the contract with no extra fees if you can show that what you have now, is way worse than what you had in your old home, and that you could get better speeds for less with a different provider - you may be able to show you’ve had a ‘mid-term contract change’. Don’t forget you can always go to the Ombudsman for help." – Charlotte Burns, personal finance journalist

Checking fibre broadband availability in new area

Curious about whether your new area is up to speed with fibre broadband? It's easy to find out with a postcode checker. This simple tool can quickly tell you if you'll be enjoying lightning-fast internet or if you'll need to consider other options.

Moving house doesn't have to mean moving mountains when it comes to your broadband and phone services. With a little preparation and knowledge of what to expect from providers like BT, Sky, TalkTalk, and Virgin Media, you can ensure a smooth transition. Remember to consider your contract terms, the potential for better deals, and the infrastructure of your new area. With these tips in mind, you can focus on making your new house a home, with all the digital comforts you need.