Cookie Policy

How our site uses cookies

MSM TSM MSMGO logos

SUMMARY

As a Moneysupermarket Group customer you can be rest assured that your personal information is treated with the utmost care. We recommend that you read our Privacy Policy which details how we may use your personal information and the circumstances in which it may be shared.

Moneysupermarket Group includes the brands MoneySuperMarket.com, TravelSupermarket.com, MoneySavingExpert.com and Decision Technologies. For the purposes of this Cookie Policy, any reference to Moneysupermarket Group ("we", "us" or "our") excludes MoneySavingExpert.com and Decision Technologies, who have their own Cookie Policies.

A cookie is a small information file which is downloaded to your device's hard drive when you visit a website. The term cookie can be described by an array of files, for example pixel tags (these tend to be small blocks of code on a webpage or email that do things like read and place cookies), mobile device identifiers and web storage used in desktop software or mobile software.

Cookies are harmless and can help improve your experience when using a website because, among other things, they help us to:

(1)     Understand your browsing habits;

(2)     Respond to you as an individual by tailoring our operations to your needs, likes and dislikes by gathering and remembering information about your preferences;

(3)     Monitor which pages you find useful and which you do not; and

(4)     Understand the number of visitors so that we can analyse data about web traffic which helps us improve our Sites.

(1)    Non-marketing

We use the following types of cookies for non-marketing purposes:

  • Certain cookies enable our Sites to function and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the Sites may not work as a result.
  • Cookies which allow us to recognise and count the number of visitors and track how visitors move around our Sites when they are using them. These also help use to improve the way our Sites work, for example, by ensuring that users are finding what they are looking for easily. All the information that these cookies collect is aggregated and therefore anonymous.
  • Cookies which allow us to recognise users when they return to our Sites. These cookies are only used to help improve users’ Site experience by enabling us to personalise our content to you, greet you by name and remember your preferences for example, your choice of language or region.

You can find more information on individual cookies we use, the purposes for which we use them and cookie lifespan in the table below:

Name

Duration

session-id

Varies 90 days -> 20 years

msm.userinfo

20 years

cookie-policy-shown

1 year

__distillery

1 year

auth

1 year

Cloudflare

365 days

signup-notify
cookie-policy-accepted

1 year

optimizelyEndUserId

7 months

Logglytrackingsession

Session only

web-session-id

Session

source

Session

userId

20 years

Google Analytics

1 year

_ga

730 days

_gac_<property-id>

90 days

_gid

24 hours

(2) Marketing 

We use cookies to provide relevant advertising to users on our Sites and other sites. We also use cookies to limit what marketing or advertising is delivered to our customers. This will not directly identify you but can give you a personalised browsing experience. To find out more, scroll down to our cookie table which sets out the different cookies used on our Sites. You can find more information on individual cookies we use, the purposes for which we use them and cookie lifespan in the table below:

Name

Duration

ppcdata

1 month

criteo_write_test

minutes

Cto_lwid

1 month

_msuuid X-OpenDNS-Session

365 days

Criteo

Session - 2 years

Awin

30 days

Bing

Session – 2 years

Facebook

180 days

Verizon/

Session – 10 years

Yahoo

Session - 2 years

Google Ads

90 days

Doubleclick

550 days

_msuuid_nixe9oroo0

365 days

_msuuid

365 days

SendInBlue (SIB)

396 days

Adverts

Not known

We use Third Parties to help provide customised advertising and other content to visitors to our Sites. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. If you do not allow these cookies, you will not experience our targeted advertising across different websites as a result of these cookies.

Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your device either until you delete them, or they expire. For example, the cookie used to keep you signed into your account expires after 90 days. Every time you visit MoneySuperMarket.com, for example, you will be kept signed in for a further 90 days.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our Sites and could prevent you from completing some purchases through our Sites.

We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to review and update the details. It is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social media networks such as Facebook and Twitter, change their cookies regularly. This will not be reflected in our cookie policy straight away.

Web beacons are like cookies as they also deliver an improved online experience. They are used to keep track of a customer’s navigation through our Sites. They may also be referred to as “tags” and are normally used by Sites that use Third Party traffic monitoring and tracking services, such as web analytics.

Moneysupermarket Group also works with Third Parties in providing you services through our Sites and they may set a cookie on your device as part of this arrangement. It is advised to refer to the relevant site’s own privacy and cookie policy to understand how they operate and use cookies. These named Third Parties may include, for example, social media platforms, advertising networks and providers of external services like web traffic analysis services:

Twitter:

Twitter is a social networking service which allows users to post and interact. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Twitter.

Privacy contact - https://twitter.com/en/privacy

Opt out - https://help.twitter.com/en/rules-and-policies/twitter-cookies

Facebook:

Facebook is an online social media and social networking service. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Facebook.

Privacy contact - https://www.facebook.com/full_data_use_policy

Opt out - https://en-gb.facebook.com/policies/cookies/

Google Ads:

Cookies are used to measure the performance of the ads that we pay for on Google Ad Words. We also use cookies to deliver targeted marketing on Google Ad Words.

Privacy contact - https://support.google.com/policies/troubleshooter/2990837?hl=en

Opt out - https://www.google.com/intl/en/policies/technologies/cookies/

Yahoo:

Yahoo is an advertising platform that allows us to buy adverts on Yahoo Search. We use cookies to deliver targeted marketing on Yahoo Search.

Privacy contact - https://policies.yahoo.com/xa/en/yahoo/privacy/index.htm

Opt out - https://policies.yahoo.com/xa/en/yahoo/privacy/topics/cookies/index.htm

Bing:

Bing is an advertising platform that allows us to buy adverts on Bing Search. We use cookies to deliver targeted marketing on Bing Search.

Privacy contact - https://privacy.microsoft.com/en-gb/privacystatement

Opt out - https://www.bing.com/webmaster/tools/eu-privacy-request

Awin:

Awin operates an affiliate marketing network. Awin saves cookies on the end devices of users that visit or use websites or other online products provided by advertisers and publishers working with Awin.

Privacy contact - https://www.awin.com/gb/legal/privacy-policy-gb

Opt out - https://www.awin.com/fr/cgv/optout

Cloudflare:

Cloudflare uses cookies to maximize network resources, manage traffic, and protect our Customers’ sites from malicious traffic.

Privacy contact - https://www.cloudflare.com/privacypolicy/

Opt out - https://www.cloudflare.com/cookie-policy/

Verizon:

Verizon is an advertising platform. We use cookies to deliver targeted marketing with Verizon.

Privacy contact - https://www.verizon.com/about/privacy/

Opt out - https://www.verizon.com/about/privacy/cookies

SendInBlue (SIB):

SIB is an advertising platform. We use cookies to deliver targeted marketing with SIB.

Privacy contact - https://www.sendinblue.com/legal/privacypolicy/

Opt out - https://www.sendinblue.com/gdpr/

Criteo:

Technology provider enabling advertisers to target an advertisement to a user that has visited their website or interacted with a different advertisement in the past.

Privacy contact – http://www.criteo.com/us/contact-us/customer

Opt out https://www.criteo.com/cookie-policy

For TravelSupermarket.com we use:

Marin:

The Marin Software Services allow a service to measure, manage, and optimise digital marketing campaigns.

Privacy contact - https://www.marinsoftware.co.uk/privacy/privacy-central  

Opt out - https://www.marinsoftware.co.uk/privacy/marin-tracker-opt-out

You can use your browser settings to accept or reject cookies and delete existing cookies. If you have disabled cookies in your web browser, you won’t be able to benefit from using the comparison tools and services available on the Sites. In order to enable cookies to use our Sites, we have provided the following helpful information for users of various browsers. Many web browsers automatically enable cookies as a default setting.

Web Operating Systems

Mobile Operating Systems

Browser

Windows

Mac

iOS

Android

Choose Tools
|
and then Internet Options
|
Click the Privacy tab
|
Choose your preferred settings.

Choose Preferences from Explorer menu

|

Select Receiving Files options

|

Select Cookies

|

Choose your preferred settings

Choose Mobile Settings

|

Select Microsoft Edge app

|

Scroll down to Privacy & Security

|

Choose your Preferred Cookie setting

Tap menu (three dots) icon in bottom right

|

Select Settings

|

Select Advanced: Site permissions

|

Select Cookies

|

Choose your preferred settings

Choose Preferences from the Edit menu

|

Select Privacy & Security
|

Then select Cookies

|

Choose your preferred settings

Choose Preferences from the Edit menu

|

Select Privacy & Security

|

Select Cookies

|

Choose your preferred settings

Choose Mobile Settings

|

Select Firefox

|

Scroll down to Privacy & Security

|

Choose your Preferred Cookie setting

 

Tap menu (three dots) icon in top right

|

Select Settings

|

Select Privacy

|

Select Cookies

|

Choose your preferred settings

Choose Preferences from Explorer menu

|

Select Security Files options

|

Cookie settings are shown in window

|

Choose your preferred settings

Choose Preferences from Explorer menu

|

Select Security Files options

|

Cookie settings are shown in window

|

Choose your preferred settings

Choose Mobile Settings

|

Select Safari

|

Scroll down to Privacy & Security

|

Enable your Preferred Cookie setting

 

 

 

 

Not available on Android

Click the spanner icon on the browser toolbar

|

Settings
|

Click Show advanced settings
|
In the Privacy section, click the Consent Settings button

|

In the Cookies section, you can change the following cookies settings

Click the spanner icon on the browser toolbar

|

Settings
|

Click Show advanced settings
|
In the Privacy section, click the Consent Settings button

|

In the Cookies section, you can change the following cookies settings

Choose Mobile Settings

|

Select Google Chrome

|

Scroll down to Privacy & Security

|

Enable your Preferred Cookie setting

Tap menu (three dots) icon in top right

|

Select Settings

|

Select Advanced: Site settings

|

Select Cookies

|

Choose your preferred settings

If you are using an older version of the browsers mentioned above, or a different browser, please refer to the relevant documentation provided through the online help files available for these browsers.

 

 

Our Sites also use both first- and Third-Party cookies as a security measure to protect against fraud and abuse and to help to identify irregularities in behaviour. These may include cookies written with Flash technology. You can manage Flash cookies using the Settings Manager for Adobe Flash Player. Although we do not recommend taking such action, this tool enables you to disable the use of Flash cookies or limit activity to specific domains. You can access the tool by right-clicking on any Flash content displayed on your browser and selecting 'Settings' or 'Global Settings' from the drop-down menu.

We have relationships with carefully selected and monitored suppliers who may also set cookies during your visit. The purpose of these cookies is "behavioural advertising" (also known as "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in. If you'd like to opt out of behavioural advertising, please go to the Network Advertising Initiative website.

If you require any further information on cookies including how to see what cookies have been set and how to manage, delete and turn them off, please visit www.aboutcookies.org or www.allaboutcookies.org.

Please note these are external websites and Moneysupermarket Group is not responsible for the accuracy of the information on these sites.

Last updated December 2019