Cookie Policy
On this page we list the cookies used on Moneysupermarket, as well as how we use them to improve your experience on the website.
How our site uses cookies
As a Moneysupermarket Group customer you can be rest assured that your personal information is treated with the utmost care.
We recommend that you read our Privacy Policy which details how we may use your personal information and the circumstances in which it may be shared.
Moneysupermarket Group includes the brands MoneySuperMarket.com, TravelSupermarket.com, MoneySavingExpert.com and Decision Technologies.
For the purposes of this Cookie Policy, any reference to Moneysupermarket Group ("we", "us" or "our") excludes MoneySavingExpert.com and Decision Technologies, who have their own Cookie Policies.
What is a cookie?
A cookie is a small information file which is downloaded to your device's hard drive when you visit a website.
The term cookie can be described by an array of files, for example pixel tags (these tend to be small blocks of code on a webpage or email that do things like read and place cookies), mobile device identifiers and web storage used in desktop software or mobile software.
Cookies are harmless and can help improve your experience when using a website because, among other things, they help us to:
Understand your browsing habits;
Respond to you as an individual by tailoring our operations to your needs, likes and dislikes by gathering and remembering information about your preferences;
Monitor which pages you find useful and which you do not; and
Understand the number of visitors so that we can analyse data about web traffic which helps us improve our Sites.
How we use cookies
1) Non-marketing
We use the following types of cookies for non-marketing purposes:
Certain cookies enable our Sites to function and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the Sites may not work as a result.
Cookies which allow us to recognise and count the number of visitors and track how visitors move around our Sites when they are using them. These also help use to improve the way our Sites work, for example, by ensuring that users are finding what they are looking for easily. All the information that these cookies collect is aggregated and therefore anonymous.
Cookies which allow us to recognise users when they return to our Sites. These cookies are only used to help improve users’ Site experience by enabling us to personalise our content to you, greet you by name and remember your preferences for example, your choice of language or region.
You can find more information on individual cookies we use, the purposes for which we use them and cookie lifespan in the table below:
2) Marketing
We use cookies to provide relevant advertising to users on our Sites and other sites. We also use cookies to limit what marketing or advertising is delivered to our customers.
This will not directly identify you but can give you a personalised browsing experience. To find out more, scroll down to our cookie table which sets out the different cookies used on our Sites.
You can find more information on individual cookies we use, the purposes for which we use them and cookie lifespan in the table below:
We use Third Parties to help provide customised advertising and other content to visitors to our Sites. These cookies record your visit to our Site, the pages you have visited and the links you have followed.
We will use this information to make our Site and the advertising displayed on it more relevant to your interests.
If you do not allow these cookies, you will not experience our targeted advertising across different websites as a result of these cookies.
Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your device either until you delete them, or they expire.
For example, the cookie used to keep you signed into your account expires after 90 days. Every time you visit MoneySuperMarket.com, for example, you will be kept signed in for a further 90 days.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
This may prevent you from taking full advantage of our Sites and could prevent you from completing some purchases through our Sites.
We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to review and update the details.
It is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social media networks such as Facebook and Twitter, change their cookies regularly. This will not be reflected in our cookie policy straight away.
Web beacons
Web beacons are like cookies as they also deliver an improved online experience. They are used to keep track of a customer’s navigation through our Sites.
They may also be referred to as “tags” and are normally used by Sites that use Third Party traffic monitoring and tracking services, such as web analytics.
Third-party cookies and content sharing
Moneysupermarket Group also works with Third Parties in providing you services through our Sites and they may set a cookie on your device as part of this arrangement.
It is advised to refer to the relevant site’s own privacy and cookie policy to understand how they operate and use cookies.
These named Third Parties may include, for example, social media platforms, advertising networks and providers of external services like web traffic analysis services:
1. Twitter:
Twitter is a social networking service which allows users to post and interact. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Twitter.
Privacy contact - https://twitter.com/en/privacy
Opt out - https://help.twitter.com/en/rules-and-policies/twitter-cookies
2. Facebook:
Facebook is an online social media and social networking service. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Facebook.
Privacy contact - https://www.facebook.com/full_data_use_policy
Opt out - https://en-gb.facebook.com/policies/cookies/
3. Google Ads:
Cookies are used to measure the performance of the ads that we pay for on Google Ad Words. We also use cookies to deliver targeted marketing on Google Ad Words.
Privacy contact - https://support.google.com/policies/troubleshooter/2990837?hl=en
Opt out - https://www.google.com/intl/en/policies/technologies/cookies/
4. Yahoo:
Yahoo is an advertising platform that allows us to buy adverts on Yahoo Search. We use cookies to deliver targeted marketing on Yahoo Search.
Privacy contact - https://policies.yahoo.com/xa/en/yahoo/privacy/index.htm
Opt out - https://policies.yahoo.com/xa/en/yahoo/privacy/topics/cookies/index.htm
5. Bing:
Bing is an advertising platform that allows us to buy adverts on Bing Search. We use cookies to deliver targeted marketing on Bing Search.
Privacy contact - https://privacy.microsoft.com/en-gb/privacystatement
Opt out - https://www.bing.com/webmaster/tools/eu-privacy-request
6. Awin:
Awin operates an affiliate marketing network. Awin saves cookies on the end devices of users that visit or use websites or other online products provided by advertisers and publishers working with Awin.
Privacy contact - https://www.awin.com/gb/legal/privacy-policy-gb
Opt out - https://www.awin.com/fr/cgv/optout
7. Cloudflare:
Cloudflare uses cookies to maximize network resources, manage traffic, and protect our Customers’ sites from malicious traffic.
Privacy contact - https://www.cloudflare.com/privacypolicy/
Opt out - https://www.cloudflare.com/cookie-policy/
8. Verizon:
Verizon is an advertising platform. We use cookies to deliver targeted marketing with Verizon.
Privacy contact - https://www.verizon.com/about/privacy/
Opt out - https://www.verizon.com/about/privacy/cookies
9. SendInBlue (SIB):
SIB is an advertising platform. We use cookies to deliver targeted marketing with SIB.
Privacy contact - https://www.sendinblue.com/legal/privacypolicy/
Opt out - https://www.sendinblue.com/gdpr/
10 Criteo:
Technology provider enabling advertisers to target an advertisement to a user that has visited their website or interacted with a different advertisement in the past.
Privacy contact – http://www.criteo.com/us/contact-us/customer
Opt out – https://www.criteo.com/cookie-policy
For TravelSupermarket.com we use:
1. Marin:
The Marin Software Services allow a service to measure, manage, and optimise digital marketing campaigns.
Privacy contact - https://www.marinsoftware.co.uk/privacy/privacy-central
Opt out - https://www.marinsoftware.co.uk/privacy/marin-tracker-opt-out
Managing your cookies
You can use your browser settings to accept or reject cookies and delete existing cookies. If you have disabled cookies in your web browser, you won’t be able to benefit from using the comparison tools and services available on the Sites.
In order to enable cookies to use our Sites, we have provided the following helpful information for users of various browsers. Many web browsers automatically enable cookies as a default setting.
Other browsing
If you are using an older version of the browsers mentioned above, or a different browser, please refer to the relevant documentation provided through the online help files available for these browsers.
Fraud prevention
Our Sites also use both first- and Third-Party cookies as a security measure to protect against fraud and abuse and to help to identify irregularities in behaviour.
These may include cookies written with Flash technology. You can manage Flash cookies using the Settings Manager for Adobe Flash Player.
Although we do not recommend taking such action, this tool enables you to disable the use of Flash cookies or limit activity to specific domains.
You can access the tool by right-clicking on any Flash content displayed on your browser and selecting 'Settings' or 'Global Settings' from the drop-down menu.
Behavioural advertising
We have relationships with carefully selected and monitored suppliers who may also set cookies during your visit.
The purpose of these cookies is "behavioural advertising" (also known as "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in.
If you'd like to opt out of behavioural advertising, please go to the Network Advertising Initiative website.
Further information
If you require any further information on cookies including how to see what cookies have been set and how to manage, delete and turn them off, please visit www.aboutcookies.org or www.allaboutcookies.org.
Please note these are external websites and Moneysupermarket Group is not responsible for the accuracy of the information on these sites.
What are cookies?
A cookie is a small text file that is sent from the website you visit to your computer’s web browser, where it is stored for a set period of time. Cookies are not software programmes and they cannot harm or damage your computer. They contain plain text which looks like a long string of numbers, letters and symbols but which can be used by computers to store and read little bits of information.
What do cookies do?
Cookies provide a number of functions to help make websites work, or work more efficiently, as well as to provide information to the owners of websites about how you use their website.
Cookies typically contain a unique identification value that lets a website know whether you have visited it before. If you have, then cookies can pre-populate certain fields on the website and remember your product preferences for future visits, to save you time and effort. Some cookies are shared between websites, and these may be used to show you relevant advertising or to understand what products and services you might find of interest.
How do we use cookies?
We use cookies to remember your preferences, to customise your experience on our website and to help measure the effectiveness of our marketing and the performance of our services. We also use cookies to allow us and our partners to show you relevant advertising.
Most information collected by cookies on our website is anonymous. This means they do not store personal information, such as your name, address or bank details. They hold a unique reference of numbers and letters that we can use to remember preferences, fix problems with the site and to ensure it is working at optimum performance.
If you use our broadband availability checker, one of our cookies holds the last postcode you entered, and if you complete one of our email forms, the same cookie will hold the last email address you entered. This is so you don’t have to subsequently re-enter them as you move around our website or if you revisit it. We encrypt this data for added privacy and security.
Please read our full privacy policy To find out more about the personal information that we process and how to contact us to find out what personal information of yours we hold; what we use it for; how you can correct any inaccuracies; and how you can request that we stop using it.
The table below lists all the main cookies we use and explains what they do and how long they last before they’re deleted (a “session” cookie is deleted when you close your browser). Where we use another company to provide the cookie, the table also provides a link to more information. Some cookies can be used for a number of different purposes – this is why you will see the same cookie name in different places in the table.
Some cookies are essential for our website to work properly and to maintain our service. Some are not required for us to provide our service, but help us offer you a better experience both on our website and after you leave.
Essential cookies
We enable these cookies for all visitors to our website. They make sure it functions correctly (for example, allowing you to do a search for offers where you live and to place an order should you choose). These cookies also make sure that its performance is optimised (for example, helping you find our website in search engines, making sure it can handle lots of visitors at busy times and remembering choices you have made, to save you time and effort).
Non-essential cookies
These cookies are used to help us improve our website (for example, by seeing how users react to new designs) or to show you relevant advertising from our company or other companies when you visit other websites. We enable these cookies for all visitors to our website but you can turn off these cookies by choosing opt out in the cookie banner. You can also turn off individual cookies by following the link in the More information column.
What happens if you choose to opt out?
When you make this preference, we disable the non-essential cookies and we disable the personalised advertising features of Google’s services, so that we only retain the essential, website performance features it provides.
If you don’t want to use cookies at all
You can stop your computer accepting cookies by changing the settings of your web browser. If you do this, some parts of our website won’t work at all and others will not work correctly, or it may limit some of the functionality. To get the best experience from our website, we recommend that you keep cookies enabled.
You can use the links below to find out how to manage cookies settings on popular web browsers. In addition, if you have used our website with non-essential cookies turned on, and you subsequently wish to turn them off, you may need to delete cookies already placed on your computer by following the instructions specific to your browser below:
If cookies are already on your computer, you can delete them. For more general information on cookies and how to delete them, use the link below: http://www.allaboutcookies.org/manage-cookies
You can see all the companies that are using advertising personalisation cookies in your browser, and individually turn them off, by using the link below: http://www.youronlinechoices.com/uk/your-ad-choices