British Gas HomeCare and boiler cover

Key takeaways

• British Gas HomeCare offers different levels of boiler and central heating cover.

• All HomeCare plans cover your boiler and central heating, including controls, radiators and hot water cylinder.

• You can choose a more comprehensive plan that covers plumbing, drains and home electricals.

British Gas HomeCare and boiler cover

It’s the UK’s biggest energy supplier, so it’s no surprise that British Gas also offers one of the most comprehensive boiler cover services on the market too. 

Here’s what you need to know about its boiler cover, and what you get when you sign up to a HomeCare package. 

What is British Gas HomeCare?

HomeCare is a comprehensive boiler and central heating cover from British Gas. It covers maintenance and boiler service, and means you’re covered in the case of a sudden boiler breakdown or central heating problems.

There are three different tiers of HomeCare to choose from. While they all include cover for your boiler and central heating, the higher tiers also include cover for plumbing, drains and home electricals.

As well as that, you can add other types of British Gas cover too, such as kitchen appliance cover. 

What’s included? 

There are three levels of cover:

• HomeCare Basic

• HomeCare Classic

• HomeCare Complete

The higher the tier, the more additional services are included. All HomeCare packages include:

• Full annual boiler service

• Unlimited callouts for problems with your boiler or central heating system

• Parts and labour costs for boiler repairs

• 24/7, UK-based helpline

• British Gas’ network of trusted engineers

HomeCare Classic comes with plumbing and drains cover included (courtesy of Dyno-Rod), while HomeCare Complete also covers home electrics.  

There’s no cost limit on claims on any packages either. 

Some things aren’t included at any level, such as limescale removal, or servicing of other gas appliances. (The latter is available in British Gas’ separate Gas Appliances Cover, though.)

Pros and cons of British Gas boiler cover

Pros

• Regular maintenance, including annual boiler service

• Unlimited boiler callouts and repairs, with same-day service

• 24/7 UK-based emergency helpline

• No cost limit on claims

• HomeCare Complete covers home electrics and wiring, too

• Available with or without excess

• You can pay monthly or annually

Cons

• Doesn’t include removal of sludge and limescale in your heating system

• Doesn’t cover gas or electrical appliances – you need to get separate cover for these

• Not the cheapest boiler cover on the market

• No claim period in the first 14 days of signing up

Does British Gas offer other types of cover?

While HomeCare Basic just covers your boiler and central heating, the higher tiers of cover also include plumbing, drains and home electrics. There’s also specialist landlord boiler and heating cover.

Additionally, British Gas offers appliance cover: Kitchen Appliance Cover, which covers gas cooking, electric cooking, washing appliances and refrigeration, and Gas Appliance Cover, which covers gas cooking and gas heating appliances.

You can take those plans out separately or add them onto your HomeCare policy.

You can also opt for standalone plumbing and drains cover and home electrics cover, as well as boiler-only cover.

How soon can you make a claim with British Gas?

British Gas has a no-claims period of the first 14 days of signing up for cover.

Nevertheless, there’s no limit on the number of callouts, amount of repairs, or cost per year. You’re fully covered on everything for an entire year.

British Gas boiler service

An annual boiler service, for the basic maintenance and checking of your boiler, is included as standard in all British Gas HomeCare packages.

If you don’t want or need a full HomeCare plan, you can opt for standalone Boiler Cover. This includes an annual boiler service, unlimited callouts, and parts and labour for any repairs required.