How we do things

Find out what MoneySuperMarket stands for and how our site works

What we're about

We’re here to help you feel good about saving, managing and growing your money.

Here you can discover more about how our site works, to help you understand what we do and how we do things at MoneySuperMarket.

Our mission

We’re here to help save more money every year. We want to save the UK £2 billion in 2016.

You're going to need a bigger piggy bank.

100% independent

We are 100% independent, which means we’re not owned by any insurance company. Our independence means we’re free to focus our energy and efforts on serving you, our customers.

How we make money

Running this website is our bread and butter. We want to be clear on how we get paid, so you can understand how the site works.

The basics of how we get paid

This is what happens

  1. Click what you’d like to buy
  2. Go to that company’s site
  3. You get the deal you want
  4. That company pays us a fee

We need to make money in order to continue to find you even better and easier ways to save money, and to grow as a business. So the companies you see on our site – such as banks, insurers and energy suppliers – pay us a fee when you choose them from our search results.

How we get paid depends on what product you are comparing. We either get paid a fee when you actually switch to a provider, or when you click through to a provider (ie, before you actually buy). For a few products we are paid a ‘commission’ – simply put, a percentage of the cost to you of the insurance policy.

This is possible because the fees we charge are small in comparison with the costs companies would have to pay to advertise on TV, or reach customers through other avenues. This is why so many choose to work with us.

Who we work with

At the moment, we work with almost 200 companies – most of Britain’s best-known insurers, banks, building societies, credit card companies, energy suppliers, and more – and we’re always keen to offer you an even wider choice.

200 companies

Our aim is to let you easily search deals from a wide range of brands, so that you can choose what suits you best. We can’t guarantee every brand will be included, for a number of reasons, such as:

  • Some companies don’t want their products included on comparison websites.
  • Some smaller companies can struggle to cope with the number of customers we can show their products to.
  • We have around 500 employees and though we try hard to find all the deals out there, we can’t promise to have every single one.

Keeping your data safe

We know that feeling safe online is absolutely critical. Protecting your privacy and keeping your details secure is our top priority.

Protecting your privacy

We’re strict with how we protect your information. Our comprehensive privacy policy explains everything – including the information we collect, what we pass on, and your rights and responsibilities – in detail.

Using your data

When you use MoneySuperMarket and when you create an account, we save the information you give us.

The locked padlock you see in your browser when you’re entering your details into MoneySuperMarket shows you have a completely secure connection.

We’re constantly updating our security protection to keep you safe. We also have other companies testing our security from the outside to check it’s watertight.

Passing your details on

As part of our job of finding you great deals, we pass your information on to the companies we work with. This means you don’t have to put in all your details twice. But we only share what’s essential.

This is what happens:

  1. Tap in your details
  2. We pass the facts to companies for quotes
  3. You choose from the quotes we get back

If something goes wrong

We pride ourselves in treating our customers well, but sometimes things go wrong. If you think you have been treated badly by MoneySuperMarket, please let us know.

If you’ve been contacted unexpectedly, or been given misleading information by a company you’ve interacted with through MoneySuperMarket, please let us know and we’ll do our best to sort it out for you.

You can use this link to make a complaint or find out more about our complaint handling policy.

If you want to get in touch about anything else, please use phone number, email or other routes detailed at the bottom of this page.

How we contact you

We're always keen to share our latest tips, ideas and deals for saving you money, so you'll notice us offering to sign you up for emails, calls or texts.

Sometimes we also offer to pass your contact details to some of the companies we work with, so they can contact you too. We only do this if you confirm you’d like us to.

Changing your contact preferences

It’s easy to let us know how you’d like to be contacted. If you feel you’re hearing from us too frequently, or not enough, you can change your contact preferences.

Update your preferences

How we’re regulated

We’re a price comparison website and we are regulated by two official bodies:

  • Financial Conduct Authority (FCA)

    We are regulated by the Financial Conduct Authority (FCA) for the financial and insurance services we offer. The FCA makes sure that financial markets work well so that consumers get a fair deal. It regulates around 50,000 businesses in the UK.

    You can find out more at the FCA website.

  • OFGEM

    We are regulated by OFGEM for the services we offer on energy. OFGEM protects the interests of existing and future electricity and gas consumers.

    OFGEM protects consumers in a variety of ways:

    • Promoting value for money
    • Promoting security of supply and sustainability
    • Developing and supervising markets and competition
    • Regulating and delivering government schemes.

    OFGEM is independent, but works effectively with government, the energy industry and other stakeholders within a legal framework determined by the UK government and the European Union. You can find out more at the OFGEM website.

    Read more

Getting in touch

We pride ourselves in being here to help our customers, and we’re always keen to help.

Occasionally things don’t work out the way we’d like. We take pride in handling problems diligently and impartially. So if you aren’t happy, please let us know.

Or, just come and say hi

We’d love to hear from you, via any of these: