Scottish Hydro Electric Reviews

Supplier Service Rating Customer Reviews

36 Reviews
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Utilities Manager
Scott Byrom
Moneysupermarket
Utilities Manager

Our Expert Says...

Scottish and Southern's Fair Pricing Policy means they will hold off putting up energy prices for as long as possible and will try to bring them down as quickly as possible.

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Scottish Hydro (SSE) supplies 9 million energy customers comprising of 5.53 million electricity customers and 3.47 million gas customers. They generated the most renewable electricity in the UK compared with the other 5 major suppliers, from 1 April 2007 to 31 March 2008. They are one of the leading energy companies in the UK and the country's second largest energy supplier, ranking 23rd in the FTSE 100 on 31 March 2009.

Overall Rating

These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.

Reviews

Terrible Price

Added 05/11/2008, reviewed by anonymous (Fraserburgh)

Supplier Ratings

Have been with this supplier for many years but after having to put £50 into my pre-payment meter for 1week (this was only to keep my house warm not boiling) I have had to change my supplier on the hope this will save me up to £200+ per year using prepayment

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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Very Unethical Company

Added 19/10/2008, reviewed by anonymous (Foster)

Supplier Ratings

I got a letter in the mail a few days ago saying that they raised my bill by 29.2% on gas and 19.2% on electricity effective August 25th, 2008. The letter was dated SEPTEMBER and the letter was mailed to me in OCTOBER. Not only that, but they NEVER come to read my meter (according to them it's "to keep the prices low"), so I am probably paying this price hike going back to the Spring at least. So they announced it to the press? I watch BBC & Sky News without fail every morning & I never saw this. I cannot believe there is not a law against this extortion. They also never send you a bill, once again "to keep their prices low", so they just charge whatever they want. How they sleep at night I have no idea, but I am leaving the shiesters.

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Don't switch to this company

Added 16/10/2008, reviewed by anonymous (West Lothian)

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I signed up to this company in july on a capped rate and in August I received a letter saying my bill was going up by 29%. Apparently they say that they can do what they want. The information they give is very misleading so beware as they make the rules up as they go along.

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Hide behind legislation

Added 15/10/2008, reviewed by anonymous (bonnyrigg)

Supplier Ratings

I've just received the latest missive from this utility company - gas +29% and elec +19% backdated to 25 August 2008. When challenged why I was not informed sooner, the customerr services rep, in a rather rehearsed fashion trotted out the legislation and that they had informed the media (I don't remember the media being a customer as such!). This company, like others, waits until the last moment before informing customers of the cash they are going to take and then hides behind the law. Communication in this day and age should take a nano second not two months. I am now looking to change supplier - I'm looking for a company with a customer based ethos - don't think I'll find one though!!

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Good service

Added 14/10/2008, reviewed by anonymous (Kirkfieldbank)

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Great customer service... shame they are now banging their prices up by 19% on electricity otherwise would have stayed put.

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Scottish Hydro Electric - Price Change Indicator

See when Scottish Hydro Electric changed their Gas & Electricity prices and by how much. Down arrows represent price drops and up arrows represent price increases.

Tariff Name Gas Price
Change %		 Electricity Price
Change %		 Updated Effective Date
Go Direct 2 New Tariff New Tariff New Tariff New Tariff 28/10/2009 27/10/2009 More Details
Go Direct Price Decrease Price Decrease 23/09/2009 23/09/2009 More Details
Standard 4% Price Decrease 9% Price Decrease 06/03/2009 30/03/2009 More Details
All Products 29.2% Price Increase 19.2% Price Increase 21/08/2008 21/08/2008 More Details
Fixed Discount 2010 New Tariff New Tariff New Tariff New Tariff 07/07/2008 07/07/2008 More Details
Standard 11.1% Price Increase 13.1% Price Increase 01/04/2008 01/04/2008 More Details
Better Plan New Tariff New Tariff New Tariff New Tariff 12/11/2007 12/11/2007 More Details
Price Fix 2008 Price Decrease Price Decrease 08/10/2007 08/10/2007 More Details
Price Fix 2008 New Tariff New Tariff New Tariff New Tariff 28/09/2007 28/09/2007 More Details
Standard Energy Online New Tariff New Tariff New Tariff New Tariff 31/08/2007 31/08/2007 More Details
All Products 12% Price Decrease 5.6% Price Decrease 01/03/2007 01/03/2007 More Details
All Products 12.2% Price Increase 9.4% Price Increase 29/09/2006 01/01/2007 More Details
All Products 16.5% Price Increase 9.4% Price Increase 01/05/2006 01/05/2006 More Details
All Products 13.6% Price Increase 11% Price Increase 01/01/2006 01/01/2006 More Details

Fuel Mix Chart

Scottish Hydro Electric Fuel Mix Chart

All suppliers are required to give information about the mix of fuels they use to generate the electricity supplied to their customers as well its environmental impact. Known as the Fuel Mix Disclosure, suppliers publish this information annually and distribute with their bills, statements or promotional material.

Industry Average

Pie chart of the Average Fuel Mixture for the industry