We want to ensure that we're clear about your privacy when using our Sites (as defined in our Privacy Policy). As a Moneysupermarket Group customer you can rest assured that your personal information is treated with the utmost care. We recommend that you read our Privacy Policy which details how we may use your personal information and the circumstances in which it may be shared.

The Moneysupermarket Group includes the brands MoneySuperMarket.com, TravelSupermarket.com, MoneySavingExpert.com and OnTrees. For the purposes of this Cookies Policy, any reference to the Moneysupermarket Group ("we", "us" or “our”) excludes MoneySavingExpert.com, which has its own cookies policy.

What is a cookie?

Before you reach for the tea or coffee, wait, there is no dunking required! A cookie is actually a small computer file which may be downloaded to your computer's hard drive when you visit a website. Cookies are harmless files which can help improve your experience of using a website. They allow websites to respond to you as an individual. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

By using any of our Sites, you consent to us using cookies. Overall, cookies help us provide you with better websites, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The Moneysupermarket Group uses traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Sites in order to tailor them to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

The Moneysupermarket Group also works with third parties in providing you services through our Sites and they may set a cookie on your computer as part of this arrangement. We use these cookies to provide relevant advertising to users of our Sites and other sites. We also use these cookies to limit what marketing or advertising is delivered to our customers.

Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them or they expire. For example, the cookie used to keep you signed in to your account expires after 13 months. Every time you visit MoneySuperMarket.com, for example, you will be kept signed in for a further 13 months.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our Sites and could prevent you from completing some purchases through our Sites.

Moneysupermarket Group Cookies Policy

In order to gain the best possible experience of using the Sites, we recommend that you enable cookies in your web browser. By refusing cookies, you will not be able to take advantage of our comparison tools or make purchases through our Sites.

The cookies we use do not collect any sensitive information such as your full name, postal address or any payment details. Sensitive information which you choose to provide to us as part of the quotation process is stored separately and securely. The cookies we use only collect information that is relevant to your visit to our Sites (so, for example, if you have visited a Site previously we can see whether you ran a quote and we can deliver appropriate pages relevant to that previous journey).

How we use Cookies

Required - we use a set of cookies which are critical to the functionality of the Sites. They are used to keep a user logged in to the site and to remember previous quotations should the user return to a Site.

Functional - we use a set of cookies to track visitors to help us understand how customers use our Sites. These cookies are only used to help improve users' site experience. The cookies are placed on the user’s first visit to a Site and they track the user through the Site, where they go, where they drop off, what pages they have problems with, etc.

Marketing - we use third parties to help provide customised advertising and other content to visitors to our Sites and other sites. We also use these cookies to limit what marketing or advertising is delivered to our customers. For example, if you have already completed your car insurance purchase, we will stop showing advertising related to the relevant quote.

The information below shows the main cookies we use and gives a brief explanation of what each cookie does.

Cookie Name Description
userid This is a unique ID used to remember a user's interactions on the Sites to help us make your browsing experience better.
ASP.NET_SessionID This is a unique ID used to link webpages to try to ensure your browsing experience is uninterrupted.
robot This cookie is used to test whether a visitor to a Site is a human being or a search engine robot. This helps with validation and content delivery.
__utm(x) Cookies beginning with __utm (e.g. __utma/b/c/z) are cookies set by Google Analytics. This tool is used to understand how people interact with the Sites and helps optimise Site performance, usability and user journey.
source This cookie is used to store where the user came from to understand how our marketing channels perform and to help deliver better and more relevant marketing to our users.
AuthToken This cookie stores the information that is needed to keep users securely logged in to a Site to better protect their data and make accessing previous quotes more convenient; it is also used to automatically log in the user if they choose the "keep me signed in" option.
MSM.UserInfo This cookie is used to provide a more personalised and relevant experience when users perform a quote on the MoneySuperMarket.com website, including showing details about recent quotes.
web-session-id This is a unique ID used to remember the user’s interactions on a Site to help us make their experience better.
NSC(x) This is a unique ID used by the website technology to link the pages and interactions together so the web experience does not break.
SESHOPSESSIONID This is a unique ID used by the website technology to link the pages and interactions together so the web experience does not break.
_wt.(x) These cookies are used by web trends and enable us to optimise the Sites.
session-id This cookie stores the information that is needed to keep users securely logged in to the Sites to better protect their data and make accessing previous quotes more convenient; it is also used to automatically log in the user if they choose the "keep me signed in" option
ASPXFORMSAUTHOnTrees This is a session authorisation token that may be used by OnTrees to allow us to make sure you can move freely from one page to another and can access and use certain services within that site.
__RequestVerificationToken_Lw__ This is a cross site request forgery (CSRF) token that may be used by the OnTrees service as part of its session management activities.
URL Referrer This cookie may be used by OnTrees to monitor how visitors use that site (including details of where they have come from and the pages they visit).

Provider Name Description
Webtrends WebTrends is an optimisation tool which allows us to deliver more relevant content on the Sites.
Google Analytics Adometry helps MoneySupermarket understand the online advertising better by enabling more efficient and more relevant advertising to our users.

Although we audit the types of cookies that are used on our Sites, it is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social networks such as Facebook and Twitter, change their cookies regularly. Although we always aim to show you up-to-date information, we may not be able to reflect these changes in our policy straight away.

Web beacons

Web beacons are a similar technology to cookies; and just like cookies, they can help to deliver an improved online experience. Essentially, they are a clear picture file that is used to keep track of a customer's navigation through a website or series of websites.

They may also be referred to as "tags", and are normally used by websites that use third-party traffic monitoring and tracking services, such as web analytics. Web beacons can be used in combination with cookies to gain an understanding of how a website's users navigate through the Sites. If you would like to find out more about web beacons, you can visit you can visit All About Cookies. The information below shows the main web beacons that you may see and gives a brief explanation of what each of them does.

Provider Name Description
MediaMath MediaMath is used to deliver relevant and targeted ads to Moneysupermarket Group users across the internet to help make their experience better and easier.
DoubleClick for Publishers DFP is used to deliver advertisements on the Sites for our partners.
BlueKai BlueKai is used to help understand user interests and user behaviour on the MoneySuperMarket.com site which enables better and more relevant marketing for our users.
Rubicon Rubicon delivers ads to the MoneySuperMarket.com site in real-time.
Adometry Adometry helps us provide more efficient and more relevant advertising to our users.

Third Party Cookies and Content Sharing

When you use the Sites you may see cookies being delivered by third party providers. The information below shows the main cookies that you may see and gives a brief explanation of what each cookie does.

Provider Name Description
b This cookie is used when you visit the MoneySuperMarket.com Broadband channel to display different versions of the website, to help us improve your experience
postcode This cookie is used when you visit the MoneySuperMarket.com Broadband channel to remember your postcode, so you don't have to fill it in each time you visit
supplier This cookie is used when you visit the MoneySuperMarket.com Broadband channel to remember your current broadband supplier, so you don't have to fill it in each time you visit
_ga This Google Analytics cookie is used when you visit the MoneySuperMarket.com Business Insurance channel. Google Analytics is used to understand how people interact with the MoneySuperMarket.com site and helps optimise site performance, usability and user journey
_gat_sb This Google Analytics cookie is used when you visit the MoneySuperMarket.com Business Insurance channel. Google Analytics is used to understand how people interact with the MoneySuperMarket.com site and helps optimise site performance, usability and user journey
_sp_id.XXXX This Snow Plow cookie is used when you visit the MoneySuperMarket.com Business Insurance channel. It monitors website usage and other website activity.
_sp_ses.XXXX This Snow Plow cookie is used when you visit the MoneySuperMarket.com Business Insurance channel. It monitors website usage and other website activity.
PHPSESSID This cookie, which may be used on several of our channels, is erased when you close your browser. It is used to remember your settings between pages.
ef_id This cookie, which may be used on several of our channels, is used to assign a unique user ID to you.
breakdown_quote_id This cookie is used to assign a unique customer identifier to you when you visit the MoneySuperMarket.com Breakdown Cover channel.
emailquote This cookie is used if you have visited the MoneySuperMarket.com Breakdown Cover channel via marketing emails that you have received in connection with that channel.
TimeoutCookie This cookie is used on the MoneySuperMarket.com Motorbike Insurance channel to calculate when timeout should occur.
qKey This cookie may be used to assign to you a unique customer ID when you visit the MoneySuperMarket.com Motorbike Insurance channel.
jKey This cookie may be used to assign to you a unique customer ID on the MoneySuperMarket.com Motorbike Insurance channel.
_iutm(x) These Intilery cookies may be used when you visit the TravelSupermarket site to identify customers and capture customer behaviour and transactions and store this information to deliver personalised web and email content.

Many of these providers will be using cookies to track advertising (see Marketing above) or to help deliver the best experiences for our customers using cookies within the Moneysupermarket Group's own cookie policy. However some content on our Sites, such as embedded video, may lead to third party providers such as YouTube setting cookies on your computer, so you should refer to their cookie policy for more details.

If you decide to share our content using social media sharing tools on our Sites, you may be presented with cookies from third party sites such as Facebook, Twitter or Google+. The Moneysupermarket Group does not control how these sites use cookies so you should refer to the relevant site's own privacy and cookie policy to understand how they use cookies.

Enabling Cookies so you can use our comparison tools

If you have disabled cookies in your web browser you won't be able to benefit from using the comparison tools available on the Sites. In order to enable cookies to use our Sites, we have provided the following helpful information for users of various browsers. The majority of web browsers automatically enable cookies as a default setting.

Internet Explorer
Internet_Explorer
PC MAC
Choose Tools
|
and then Internet Options
|
Click the Privacy tab
|
Choose your preferred settings.
Choose Preferences from Explorer menu
|
Select Receiving Files options
|
Select Cookies
|
Choose your preferred settings
Mozilla Firefox
Mozilla
PC MAC
Choose Preferences from the Edit menu
|
Select Privacy & Security
|
Then select Cookies
|
Choose your preferred settings
Choose Preferences from the Edit menu
|
Select Privacy & Security
|
Then select Cookies
|
Choose your preferred settings
Safari
Safari
PC MAC
Choose Preferences from Safari menu
|
Select Security icon
|
Cookie settings are shown in window
|
Choose your preferred settings
Choose Preferences from Safari menu
|
Select Security icon
|
Cookie settings are shown in window
|
Choose your preferred settings
Google Chrome
Google
PC MAC
Click the spanner icon on the browser toolbar
|
Select Settings
|
Click Show advanced settings
|
In the "Privacy" section, click the Content settings button
|
In the "Cookies" section, you can change the following cookies settings
Click the spanner icon on the browser toolbar
|
Settings
|
Click Show advanced settings
|
In the "Privacy" section, click the Content settings button
|
In the "Cookies" section, you can change the following cookies settings

Fraud prevention

Our Sites also use both first and third party cookies as a security measure to protect against fraud and abuse and to help to identify irregularities in behaviour. These may include cookies written with Flash technology. You can manage Flash cookies using the Settings Manager for Adobe Flash Player. Although we don't recommend taking such action, this tool enables you to disable the use of Flash cookies or limit activity to specific domains. You can access the tool by right-clicking on any Flash content displayed on your browser and selecting 'Settings' or 'Global Settings' from the drop-down menu.

Behavioural advertising

We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit. The purpose of these cookies is "behavioural advertising" (also known as "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in. If you'd like to opt out of behavioural advertising, please go to the Network Advertising Initiative website.

Other browsers

If you are using an older version of the browsers mentioned above, or a different browser, please refer to the relevant documentation provided through the online help files available for these browsers.

Further information

If you require any further information on cookies visit www.aboutcookies.org - please note this is an external website and the Moneysupermarket Group is not responsible for the accuracy of the information on this site.