Read our privacy policy
1. Introduction and Summary
This Privacy Notice explains how we will use your personal data and your rights. For the purposes of this Privacy Notice, references to "we", "us", or "our" are to MoneySuperMarket.com Limited trading as MoneySuperMarket (company number 3945937). We are a controller in relation to the processing of the personal data collected in relation to our Services. We are part of MONY Group, which includes MoneySavingExpert, Decision Technologies, Travelsupermarket, Icelolly, Quidco and Podium Solutions, each of which have their own privacy notices. For details about how your personal data is shared within the MONY Group, see section 5. Our full Privacy Notice can be read below but here is a quick summary:
The main reasons we use your personal data are to provide our services to you, to communicate with you, to improve our services and provide you with a more personalised experience. We rely on contract, legitimate interests and/or consent to do this.
We collect your personal data directly from you when you use our services or from third party product partners and suppliers that enable you to use our services.
We may share your personal data across the MONY Group, with our service providers and with third party product partners, channel operators, credit reference agencies and suppliers that enable you to use our services. This may include sending your data outside of the UK, but we make sure this is done with appropriate measures in place.
We won’t keep your personal data for longer than we need it.
You can make an enquiry about how we use your personal data or exercise any of your rights to access, delete or limit the way we use your personal data by contacting us at datarequest@moneysupermarket.com or write to our Data Request Team, MONY Group House, St. David's Park, Ewloe, Flintshire, CH5 3UZ.
Our Security Page explains the steps we take to ensure information about you is kept secure and confidential.
2. How do we collect personal data?
Personal data is any information that directly identifies you (such as your name or email address), but also information that identifies you indirectly or would identify you when pieced together with other information (such as your age, gender, demographic information, IP address, and cookie identifiers/other unique online identifiers). We collect your personal data in various ways, including:
From you - Most of the personal data we collect will be directly from you when you use our Services. We will collect this information from you through the websites, mobile applications, channels, or applications operated by or on our behalf.
From your use of our Services – we use cookies and other similar technologies to automatically collect data when you visit our Site or App or use our Services. We may also receive data if you visit other services that use our cookies. Please see section 7 and our cookie policy for more information.
From our product partners - If you purchase a product from one of our partners whose products or services are included on our Site or App (“product partners”) then they may send us the information they hold relating to the product(s) you have purchased. A list of our product partners can be found in section 5.
From our channel operators - Whilst most of the channels on our Site and App are run by us or other MONY Group entities, some of our channels are designed, maintained, and/or run for us by our channel operators. We may receive your personal data from our channel operators and use it in accordance with section 4 below. Where our channel operators collect your personal data on a channel that is maintained by them, they will be acting as a controller of your personal data. A list of our channel operators can be found in section 5.
From our suppliers - We sometimes use other companies to collect and process your personal data on our behalf, for example, IT service providers or market research agencies (see section 5 for more detail on these suppliers). We may also obtain personal data about you from suppliers, who hold data on you themselves and are acting as a controller – for example, if you use our Credit Score Services, we obtain information about your credit history from TransUnion (see sections 4 and 6 below for further information).
From government agencies - if you run a car insurance journey on our Site and confirm you have the relevant vehicle we can match your car registration number with publicly available information to obtain the dates that your car tax and MOT will need renewing so that we can add these dates to your homepage for you to see next time you log in and send you MOT reminders via email before it falls due.
From law enforcement and regulators - We may also receive your data from regulators, such as the ICO or FCA, and the police where they require information from us.
3. What personal data do we collect?
The personal data we may collect when you use the Services includes:
enquiry data you provide as part of your online enquiry. The exact data will vary depending on the enquiry, but the data required will be made clear to you during the enquiry. This might include (to the extent relevant to your enquiry) your name, contact details, address history, date of birth, vehicle and/or home information, claims history, driving history and employment information. To provide you with a quote we may need to collect personal data which data protection law defines as special category data, such as medical history. We may also process personal data relating to criminal convictions. We cannot display quotes for certain types of insurance (such as life insurance or vehicle insurance) without this information. We may also need to share this personal data with our product partners to enable them to generate a quote for you (which we are allowed to do under data protection legislation to arrange and/or advise on an insurance contract). For details of our product partners that we share this information with please see section 5.
reward data relating to any rewards or incentives you are eligible for or have applied for.
account data such as your name, sign in details, address, email address and telephone number, date of birth, contact preferences, policies, account number, account age and details of your switches and renewal dates.
identity data such as passport or driver's license where required to validate your identity e.g. to respond to any rights request you may make.
financial data such as bank account or payment details, your transactions or information about your credit score and/or credit report.
communications data if you contact us, such as live chats, calls, emails and SMSs.
transaction data such as details about Cashback payments that may be due to you and details of transactions that may give rise to Cashback.
communications preferences data such as your preferences for receiving marketing from us and your communication methods preferences e.g. email, push notifications, SMS.
sales data such as details about products you have bought from our Partners via our Site or App and device information such as your IP address and device type.
app data such as your sign in details, device information (IP address, device profile and device settings), information about your account (e.g., reward expiry periods), location services from your mobile device and information about your use of our App.
feedback data you provide to us on your experience of using our Services, which we may have requested from you to ensure the Services we provide continue to meet your needs.
usage data such as information about how you come to our Site and App and how you use it, for example, the pages viewed, IP address(es), the website from which you came to visit our Site or App, changes you make to information you supply to us, details of the quotes you request and your transactions. This will include using cookies and other similar technologies (collectively referred to as cookies hereafter). Please see our cookie policy for further information.
energy switch data such as your name, address, contact details, meter information, direct debit details and whether you are on the Priority Services Register. This may include health information, which data protection laws call special category data, if you tell us you have additional needs as part of the Priority Service Register. We rely on your explicit consent to process this data.
If you do not provide personal data that is necessary for a contract with you we may not be able to provide our Services to you, for example, if you do not provide details of your vehicle, we will be unable to provide car insurance quotes. We will tell you if this is the case and will not be liable to you. We do not knowingly process any personal data about children under the age of 18 years with the exception of certain travel insurance products which are available to children between the ages of 13-18; and certain life insurance products which require us to process personal data of under 18s (but we will ask the adult intending to obtain the life insurance policy to provide this information). If you are providing us with another person's information (for example where you request a policy that includes another person as a joint policyholder, obtaining quotes for a family member, or provide information about other family members when requesting a quote for a life insurance policy) we recommend you ask them to read this Privacy Notice and our Terms and Conditions, and confirm with them that they are happy for you to provide the information to us and that they understand how their details will be used. Note that it is your responsibility to check and ensure that all information, content, material, or personal data you provide on the Site is correct, complete, accurate, and not misleading and that you disclose all relevant facts.
4. How do we use your personal data?
These are the legal bases we use for processing your personal data:
• Contract: To enter into, or perform, a contract with you
• Legitimate Interest: For our (or third parties’) legitimate interests, as long as they aren’t overridden by your interests and rights
• Consent: Your consent
• Legal Obligation: To comply with our legal obligations
We may use your personal data for any of the below purposes depending on how you interact with us:
Purpose for processing | Personal data used | Lawful basis, and where applicable, legitimate interest pursued |
To set up your account if you choose to create one on our Site or App | Account data, App data | Contract |
To verify your identity and manage your account if you choose to set up an account or download our App. | Account data, App data | Legitimate Interest in ensuring your account with us is secure and used in line with our terms |
To provide you with an online quote for the product/service requested by you. As part of this we may pass your enquiry data to product partners so that they can assess your circumstances and verify the information that you have provided (which may include information you have already provided to them) before providing a quote. Product partners will act as controllers of your personal data to provide a quote – please see section 5 for a list of our product partners. | Enquiry data, energy switch data | Contract |
To pre-populate fields on our Site and App during return visits to obtain new quotes. This will make it easier for you to use our Site or App by storing your personal data (for example, your postal address and email address) and the personal data of any individuals associated with your accounts for example a family member or a friend. | Enquiry data, energy switch data, usage data | Legitimate interest in making our services easy to use |
To pre-populate fields on our products partners’ websites if you choose to click through to any of our product partners to submit an application or purchase a product. | Enquiry data | Legitimate interest in making it easier for you to complete your application |
To process a transaction between you and a third party using a third party payment processing provider, Stripe. | Financial data | Contract |
To track sales which may involve product partners sharing data with us relating to the product(s) you have purchased and placing cookies. | Sales data, usage data | Contract |
To fulfil offers you are eligible for or have applied for through the Site or App, for example if you qualify for any rewards. Where we use third parties to help us to fulfil offers, we may also need to share your personal data with them. This will also be detailed in the relevant terms and conditions for that offer. | Enquiry data, energy switch data, reward data | Contract |
If you have an account with us and have switched energy supplier or requested a car insurance quote, to provide you with information on your account dashboards such as information around your energy switch or your MOT, tax or car insurance renewal date. To display this information, we will monitor the progress of your switch and/or access information from public sector sources in relation to your car MOT/tax/insurance renewal. | Enquiry data, energy switch data, account data | Legitimate interest in keeping you informed about your use of the Services |
To validate your information and make our Services easy to use: we may validate and analyse your information and, in some cases, match it against information that has been collected by a third party to ensure the information we hold about you is accurate, consistent and well-organised and to make our Services as easy to use as possible. For example, if you need to provide your address, we may use third party address look-up services. When you enter your postcode, we pass it to the relevant third party, to facilitate the look up of your street address. we help gather information that is required to carry out the Service you have requested (particularly if some of this information may be difficult for you to locate) and pre-populate some of the information required to carry out the Service for you by providing estimated figures. For example, to switch your energy partner, we may match your address to the corresponding MPAN/MPRN (which are numbers used to identify the energy/gas supply points in your home) to help facilitate the switch (see our Terms and Conditions for more information on our energy products and services). | Enquiry data, energy switch data | Legitimate interest in ensuring data is accurate and making our services as easy to use as possible |
To enable us, our product partners and/or service providers to check or monitor your credit score and/or credit report, in connection with certain financial products and Services (see section 6 for more details): when you use our eligibility checker services (for example on our loans and credit cards journeys) a footprint will be generated by carrying out a 'soft' search via our trusted service providers, HD Decisions - an Experian business (HD), QLFY or some of our panel of lenders, who will generate these checks with their chosen credit reference agencies; when you use our Credit Score Services, we provide your personal data to TransUnion, who will provide us with your credit score and/or credit report (as applicable) at least once per month (see also our Terms and Conditions for more information on our Credit Score Services). This will leave a ‘soft’ search on your credit file, which does not affect your score and is not visible to lenders but will be visible to you. We request this ‘soft’ search from TransUnion on your behalf for up to 36 months following receipt of authorisation from you and will continue to request this ‘soft search’ on an ongoing basis whilst you are still using the Credit Score Service.
| Enquiry data, financial data | Contract |
To send you marketing communications about similar products and services we think may be of interest to you. We will contact you (depending on your contact preferences) via email, SMS, or by other electronic means such as via push notification and social and digital media. This may include new product launches and newsletters. When you run a comparison you can let us know if you don’t want to receive email marketing communications from us. If you don’t want to receive email marketing communications from us, you’ll need to let us know every time you run a comparison. You can also opt out of receiving marketing communications at any time – see section 11 below. | Account data, enquiry data, financial data, usage data, app data, communications preferences data | Consent Legitimate interest in showing you products and services we think you will be interested in |
To show your policies on your account, we will automatically retrieve your policy details from your previous sales with us. Alternatively, you can add or amend these details yourself. | Account data | Legitimate interest in making your policies easy to view |
To provide you with information to renew your insurance quote. We may also send that information to our insurance partners so that they can calculate their quotes and they may carry out ‘soft’ searches with credit reference agencies of their own choosing. These checks may be performed ahead of the renewal date on your insurance policy. | Enquiry data | Legitimate interest in providing an annual renewal quote |
To send service communications such as updates regarding your switch if you have switched energy provider with us or important changes to our terms. | Account data, enquiry data, energy switch data | Legitimate interest in keeping you updated |
To send you a confirmation email of your quotes when you compare a product or service on our website | Enquiry data | Legitimate interest in making it easy to refer back to your quotes |
If you have subscribed to notifications for our Credit Score Services, we will contact you (through email, push notifications, or in-App messaging) to let you know when your credit score and/or credit report have been updated, how you can access our guides on credit scores and credit reports, or notifying you of significant changes to your credit score or report (see section 6 below for further information) | Financial data, communications preferences data | Consent |
To provide and improve our customer service. This may include monitoring or recording communications for quality control and training, and the use of AI to generate and review responses. | Account data, app data, communications data, enquiry data, energy switch data, financial data, usage data | Legitimate interest in providing good customer service |
To improve the personalised content and insights on our Site or App, and/or as part of our direct marketing communications. The information we collect helps us tailor our content and improve our suggestions to you and other users about products or services that may interest you or them. For example, we may undertake analysis and profiling of your credit information when you use our Credit Score services to inform you of products we consider are likely to interest you or be suited to your credit circumstances. We also use that information to provide you with general insights about your credit health. These recommendations and insights might either be provided via direct marketing communications, or through the display of information on our Site or App. | Account data, enquiry data, financial data, usage data, communications preferences data | Legitimate interest in showing you products and services we think you will be interested in |
To improve personalised content and insights on other websites (for you and others). We use audience tools from digital and social media providers which enable them to match your hashed contact information that we provide them against the contact information they hold and target you on their sites based on information about your use of our Site or App. They might also use the same information to target advertising to other users on their websites who they have identified as being potentially interested in the same recommendations and insights. We may also submit information about your use of our Site or App, collected through cookies, to social media providers as part of these audience tools. | Account data, usage data, communications preferences data | Consent Legitimate interest in showing you and others products and services we think you and others will be interested in |
To help our product partners understand customer behaviours and develop and tailor their product offerings we share anonymised or pseudonymised data with them (e.g. through our customer insight products that are available to subscribers). | Enquiry data | Legitimate interest in helping our product partners develop better products for you |
To carry out market and customer research including user testing, asking you to take part in research and testing and analysing that information to improve our Services. We may sometimes refer you to market research companies or ask them to contact you on our behalf. | Identity data, contact data | Consent Legitimate interest to collect feedback on our services to improve them |
To anonymise or pseudonymise personal data relating to your quotes (which may include whether you have a pre-existing medical condition if you have run a quote for travel or life insurance), information about the policies and contracts you have taken out and your credit score/report in order to carry out various research and analysis activities to review and improve our Services, such as journey optimisation. | Enquiry data, energy switch data, financial data, usage data | Legitimate interest in reviewing and improving the products and services we provide. |
To generate responses using AI/large language models (LLM) such as ChatGPT (“AI Tools”). Some parts of our Site and App allow use of AI Tools to help you research products, provide estimates and provide personalised insights based on your input and/or information we hold about you, for example if you use our Credit Scores Services, that data may be used to provide personalised insights on credit cards. Your data will only be used to generate these responses and analyse them to ensure they are useful. You don’t have to use these AI Tools and we’ll always let you know which of our Services use AI Tools. We’ll use the minimum amount of personal data required to enable responses to be generated. The AI Tools should be used in accordance with our Terms and Conditions. | Account data, communications data | Legitimate interest in making our services efficient and easy to use. |
For legal purposes including to prevent or detect crime, sharing data with a court, regulator, government body or law enforcement agency, complying with a legal or regulatory request, disclosing your personal data in connection with legal proceedings, or in order to prevent fraud and money laundering, which might involve disclosure to a fraud prevention agency. See section 5 for more detail on the parties we might disclose your personal data to for these purposes. | Account data, app data, enquiry data, energy switch data, reward data, financial data, communications data, feedback data and usage data | Legal obligation Legitimate interest in preventing or detecting crime, protecting our business and assisting law enforcement, regulators and government bodies |
To enable a sale or potential sale of all or part of our business. | Enquiry data, energy switch data, reward data, account data, financial data, communications data, feedback data, app data and usage data | Legitimate interest in achieving our strategic objectives and enabling the long-term commercial success of our company. |
To manage your participation in any prize draw or competition you may enter through us | Account data Information that will vary depending on the competition Answers to questions relating to the competition and your address to fulfil any prizes etc. | Consent Legitimate interest to promote our business using competitions, events and other similar initiatives. Contract (where we need to fulfil our obligations contained within any terms relating to the competition) |
5. Who is your personal data shared with?
We are part of the MONY Group and use a shared IT infrastructure which includes shared technologies, platforms, systems and tools and may share your personal data with other MONY Group entities. This does not affect the purposes we use your personal data for and, includes:
To improve products and services across the Group;
To provide customer service;
To detect, prevent and report crime,
To manage our shared IT infrastructure; and
To carry out marketing activities, where permitted.
Depending on how you interact with us, we may also share information with third parties who act as independent controllers such as:
our channel operators who help run certain aspects of our Sites and our Services. You can see a list of our channel operators including a link to their websites here.
our product partners (you can see a list of our product partners in the "Who does Moneysupermarket work with" section of our "About us" page) whose products or services are included on our Site or App. If you apply and purchase our partners’ products on our Site or App (for example energy products, travel insurance and life insurance) or on the partner’s site, any contract will be entered into between you and the relevant product partner. Therefore, we will pass your personal data to them and it will be held by the product partner for the purposes set out in their Privacy Notice as a controller of your personal data. Therefore, you should read your chosen product partner's Privacy Notice;
the DVLA and DVSA - if you give us your driving licence number when obtaining a motor insurance quote, it may be submitted by us or our product partners to the DVLA MyLicence service to verify the status of your (or any named driver's) licence and entitlement along with any relevant restriction information, endorsement and/or conviction data. The insurers may carry out the searches themselves or we may perform them and then pass the results to the insurers. These driving licence searches may be made when you first use our Services and subsequently throughout the duration of your insurance policy. These searches will not show on your (or your named driver's) DVLA driving licence record. Carrying out these searches may help insurers to prevent fraud and reduce the need for insurers to cancel policies for negligent misrepresentation and non-disclosure of important information. For details of the information about you that the DVLA may hold, please see www.viewdrivingrecord.service.gov.uk.
credit reference agencies and service providers who enable our eligibility checker services (see section 6 below for more information).
our service providers who help us by providing your supplier details and energy usage when you run an energy journey, allowing us to find energy deals based on this information.
if you switch energy suppliers with us, our third party partners who help us to facilitate your application to switch energy partners and keep you updated as to the status of your switch, as well as the energy partners themselves. Please see our Terms and Conditions for more information on our Energy Monitor services.
if required or permitted to do so by any court, to the Financial Conduct Authority (FCA), the Competition and Markets Authority (CMA) or any other applicable regulatory, compliance, Governmental or law enforcement agency;
Payment and transactional service providers.
Advertising service providers, such as Google Tag Manager.
Marketing campaign service providers.
If necessary, in connection with legal proceedings or potential legal proceedings, to the applicable court or law enforcement authority, or party to the proceedings.
Actual or proposed buyers of our business or assets and their professional service providers/other authorised.
We may also share your personal data with businesses that act as our processor who only process personal data on our instructions and cannot use it for their own purposes, such as:
market research agencies to ask you to assist us with our research
our service providers who help us to fulfil offers that you have applied or qualified for, for example if you qualify for any of our incentives or rewards from certain service providers
our service providers who help us to provide customer insight products to enable subscribers to develop and improve their products for you
Our service providers who provide a property intelligence platform that holds information on the UK property market to help us prepopulate details during the home insurance journey
providers of promotions if you participate in one of our prize draws or other competitions
Website and app-hosting services
Website optimisation services
Website usage services
Email service providers
Mobile push notification services
Data management platform providers
Customer relationship management services
Marketing tracking partners
Messaging services
Social media platforms
Online and offline marketing services
Research and profiling services
6. In more detail: Credit Information Services & Soft Credit Checks
When you use some of our Services a ‘soft’ credit check may be carried out against your credit report to (i) assess your financial and insurance profile; (ii) verify your identity; and/or (iii) to help prevent fraud. The credit reference agencies may keep a record of the search and you may see this recorded against your credit file but they have no impact on your credit rating. ‘Soft’ credit checks are visible on your credit report but do not show up in the same way as a 'hard' check. These ‘soft’ credit checks are not carried out by us but by the chosen credit reference agencies of our service providers or panel members. The scenarios where a ‘soft’ credit check may be performed are:
to enable our eligibility checker services;
to provide you with your credit history including your credit score and credit report when you use the Credit Score Services;
on some of our mortgage journeys run by our mortgage channel operator, Podium, including: (i) to enable our mortgage account number retrieval service; and (ii) if you apply for a decision in principle from some of our lender partners as part of our re-mortgage journey (when your chosen lender will carry out a soft credit check); and
our product partners will also carry out checks with credit reference agencies when they generate a quote for comparison both at the time you request a quote and at renewal. You should read their Privacy Notice for more information on how they carry out these checks.
Where a ‘soft’ credit check is performed as part of our Services they are carried out by:
if you use our eligibility checker services then your information will be shared with HD, QLFY and some of our credit card and loans partners. These in turn partner with UK credit reference agencies, TransUnion and Experian Ltd (Experian) from time to time. If you use our eligibility services, a credit report will be generated by carrying out a 'soft' credit check. The ‘soft’ credit checks will be used by HD, QLFY and the other partners, to match against those partners' own lending criteria and let you know your percentage chances of successfully obtaining a credit card or loan. Note that your credit report will not be provided to you directly and we will not receive it either unless you use our Credit Score Services. For further information about how your details will be used please see the rest of our Privacy Notice and HD’s, QLFY and our credit and loan partners own Privacy Notices and terms and conditions.
If you use our Credit Score Services, we will pass on your personal data to TransUnion and your credit history and related information will be obtained from them. Any county court judgment information that we give to you is also provided by TransUnion. The Credit Score Services will leave ‘soft’ credit checks, which are visible to you on your credit report but do not show up to other organisations in the same way as a 'hard' check.
We also use TransUnion’s services as part of our identity verification procedures. Please see TransUnion’s Privacy Centre for more information about how they use your personal data.
If you use the mortgage account number retrieval service available on some of our Mortgage Journeys, your mortgage account number will be obtained from Experian by carrying out a soft credit check. Our mortgage channel operator, Podium, will pass your information to Experian to enable this service. Please see Experian’s terms for more information on how they use your details and you can find Podium’s terms here.
Many of our product partners will also carry out checks with credit reference agencies when they generate a quote for comparison both at the time you request a quote and at renewal. You should read their Privacy Notices for more information on how they carry out these checks, which will include their selection (as controller) of their own credit reference agencies.
7. What cookies do we use?
A cookie is a small text file placed on your computer or device. Cookies help us to:
understand browsing habits on our Site and App;
respond to you as an individual by tailoring our operations to your needs, likes, and dislikes by gathering and remembering information about your preferences;
monitor which pages you find useful and which you do not; and
understand the number of visitors so that we can analyse data about web traffic which helps us improve our Services.
For more information on the cookies we use, please see our Cookie Policy.
8. Online advertising
Advertisements on our Site - The advertisements that you see on our Site are delivered on our behalf by certain third-party advertising companies. Although cookies may collect personal data about you such as unique identifiers, no personal data that directly identifies you, such as your name, address, email address, or telephone number, is used to provide this advertising. To display advertising most likely to be relevant to you, these third-party advertisers may place or recognise a unique cookie on your browser, either on different websites that you visit or on our Site. You will be asked to give your opt-in consent to any cookies placed for advertising purposes on our Site before any such cookies are placed, as described in our Cookie Policy. It is also possible to block cookies by adjusting your browser settings, as mentioned in our Cookie Policy. If you would like more information about online advertisements and your choices about how this information may be used by these companies, please click here http://www.youronlinechoices.com/uk/your-ad-choices. The Site has also implemented Display Advertising using Google Analytics which permits advertisements and remarketing to be served on third-party websites across the internet relating to a search made on the Site. The Site and third parties, including Google, use first-party cookies and third-party cookies to inform, optimise and serve such advertisements. You can also opt-out of or customise, these advertisements using the Google Ads Preferences Manager. Online Advertisements - If you agree to us contacting you for marketing purposes, we may disclose a de-identified version of your personal data such as your name, telephone number, and email address (we use a process called hashing means that the third party does not receive a plain text version of your personal data to protect your details) to third-party providers including affiliate marketing platforms like AWIN to enable them to display our marketing to you via online streaming services, search engines, or social media sites; or to other users who have similar interests or are from a similar demographic as you. See the Awin Privacy Notice at https://www.awin.com/gb/privacy, which explains how they collect and use your personal data.
9. Where do we transfer your personal data?
It might be necessary to transfer your personal data outside of the UK to provide our services. We only do this if the UK government has determined a jurisdiction as adequate for data protection purposes or if we have put in place appropriate safeguards, for example the UK’s international data transfer agreement. You can request details of those safeguards by contacting us.
10. How long do we keep your personal data?
We keep your personal data for as long as is necessary based on the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of that data, the purposes for which we process it, whether we can achieve those purposes through other means, as well as legal, taxation, accounting and industry requirements and guidelines. We may delete your data sooner if you request erasure, but it may persist on backup or archival media for legal, tax, or regulatory purposes. When the need to keep your personal data ends, we either delete or anonymise it.
11. How can you amend your preferences?
Any electronic marketing or communications we send you will include clear and concise instructions to unsubscribe at any time. You may also amend your marketing preferences in your Account/Dashboard, via the link received in emails, or by emailing us at datarequest@moneysupermarket.com. To turn off communications from the MoneySuperMarket App, you can go to the App settings or follow the links included at the bottom of the emails you have received (simply deleting the App will not stop these emails). To turn off communications from our Credit Score service, please email creditscore@moneysupermarket.com (simply deleting the App will not stop these emails). Please bear in mind that it may take a little while for all marketing to stop once you unsubscribe. Marketing may already be in transit to you, in which case we may not be able to immediately stop it. If you no longer wish to be contacted by partners for marketing purposes, please follow the instructions in their marketing communications, or see their privacy notices for further information about unsubscribing.
12. Your rights
Under the UK GDPR, you have the right to:
Request access to a copy of the personal data we hold about you (commonly known as a subject access request).
Request correction of inaccurate or incomplete personal data that we hold about you. Remember you can review, change or correct some of your data by signing into your Account and going to the profile tab.
Request erasure of your personal data where there is no good reason for us continuing to process it (commonly known as the right to be forgotten). If you wish to close your account, please follow the steps here.
Object to processing of your personal data for direct marketing purposes, or in some circumstances, where we are relying on legitimate interests.
Request restriction of processing of your personal data in some circumstances, for example, while we investigate a complaint that the personal data we hold about you is inaccurate.
Request data portability whereby we will transfer your personal data either directly to you or to a third party in a machine readable format. This only applies to personal data provided by you that is processed by automated means on the basis of consent or contract.
Withdraw consent where we rely on consent to process your personal data.
There are exceptions to some of these rights and if applicable, we will explain this in our response to you.
13. Contacting us
If you wish to exercise any of the rights set out above, please contact datarequest@moneysupermarket.com. You will not have to pay a fee to exercise any of these rights unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances. When contacting us, please describe the information you require and make sure that you tell us any email addresses you have used with us, as this allows us to trace all relevant information. Depending on the nature of your request, we may ask you for your full name, your date of birth and your full address and documents to allow us to verify your identity. We try to respond to all requests within one month but occasionally may extend this by two months if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. If you have any other queries or concerns about this Privacy Notice, or if you would like to contact our Data Protection Officer, you can email datarequest@moneysupermarket.com or write to the Data Protection Officer at MONY Group House, St. David's Park, Ewloe, Flintshire, CH5 3UZ. You also have the right to complain to the ICO at any time, but we’d appreciate the chance to deal with your concerns first. If you would like to contact any of our product partners or channel operators about data that they hold, please contact them directly using the contact details in their privacy notices. Links to our product partners and channel operators are in section 5.
14. Changes to this Privacy Notice
This privacy notice was last updated in November 2025 to make it clearer what personal data is used for each purpose, the lawful basis applicable and the role of third parties. We may make changes to this privacy notice at any time and any changes will be published on our website so please check back regularly. If we make significant changes to this policy, we may also notify you by other means such as sending an email.