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How to review your direct debits

Now is the ideal time to go through your bank statements and review any payments you no longer need.

By Rachel Wait

Published: 12 June 2020

Hand checking bills

With many of us currently stuck at home, it can be worth spending some time going through your finances to see where savings can be made.

A good - and easy - place to start is to go through your bank statements and review your direct debits to see whether there are any you no longer need.

Payments to look out for

Examining your bank statements may not be the most exciting exercise, but it can help highlight any payments you might have forgotten about and potentially put some money back in your account.

If, for example, you have previously signed up to a free trial for a subscription such as Amazon Prime, check whether the trial period has finished and whether you are now being charged. If it’s a subscription you don’t need or don’t want to pay for, make a note of it.

Subscriptions to keep an eye out for

Ask yourself whether you’re getting value-for-money from these services and whether there’s anywhere you can cut back. Do you get much use out of that museum membership, for example, or do you really need that music streaming subscription?

Giving up donations to a charity close to your heart can be tough, but if money is tight, it may be worth reviewing whether you can stop payments – at least for now.

Check whether payments have been frozen

During this difficult time, many companies are allowing customers to freeze their memberships. It is therefore worth double checking whether any of your memberships or subscriptions have already been frozen or whether payments are still being taken. If they are, contact the company in question.

Most gyms, including Virgin Active, David Lloyd and PureGym, have frozen memberships automatically, so you shouldn’t have to lift a finger. Cineworld, meanwhile, has frozen all monthly membership fees as of 17 April. Those who pay annually will have their membership extended free of charge.

For those with TV sports subscriptions, both Virgin Media and Sky are allowing customers to ‘pause’ their subscriptions until live sport returns to our screens – it is easy to pause subscriptions online. And BT has said it will offer customers two months’ bill credit, or you can choose to have the equivalent amount donated to the NHS.

Can you cancel?

Once you have established which direct debits you no longer need - aside from those that can be frozen or paused - consider whether you can cancel them.

Be aware that if you want to cancel a contract such as a video streaming service or gym membership, there may be fees for getting out of your contract early or you may be required to give notice before cancelling. It is therefore safest to check any paperwork carefully. You should alsocontact the provider before you take any action to check if you are allowed to cancel - if you don't, you may have to pay penalty fees for not paying on time and this could negatively affect your credit score. 

If there are no fees for cancelling, contact your bank or building society, either by phone or online to ask if the payment can be stopped. Note, however, you may be asked to send in written confirmation.

If you are cancelling a membership such as Amazon Prime, you can do this via your online account. Amazon says that paid members who haven’t used Prime benefits will be eligible for a full refund, while those who have used their Amazon Prime benefits may be eligible for a partial refund.

Recurring payments

As you go through your bank statements you may also discover something known as a recurring payment. Recurring payments are similar to direct debits but allow the company in question to take money from you at any point. They can be used for gym memberships or online subscriptions.

Recurring payments can also be set up on credit cards and they can be more difficult to cancel than direct debits. However, banks are legally required to cancel these payments.

If you spot a recurring payment you no longer need, first check whether you are tied into a contract. If you’re not, contact the company taking the payment to ask for it to be cancelled.

If the company won’t cancel the payment, you can make an official complaint via post or email. You should also contact your bank and ask for the payment to be stopped. Your bank should also refund you if any payments are still taken. 

Switching to a better deal

Reviewing your bank statements is also a good opportunity to see whether money can be saved by switching to a better deal. Why not assess whether you could save money by switching broadband deal or moving to a different energy tariff, for example? Switching energy supplier could save you £289*.

*51% of customers that applied to switch via MoneySuperMarket saved at least £289.40

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