There are few things more frustrating than ordering a Christmas present, that doesn’t arrive on time. So, what do you do?
Full refund if an item does not arrive on time
If your order doesn’t arrive by a specific date or within a range of dates stated, you can get your money back.
The same applies if you ordered by the stores own Christmas shopping deadline.
You are entitled to a full refund if you no longer want it
In either case you’re entitled to your full money back if you no longer want what you bought.
You can also claim for “fast delivery” options.
Remember if you paid for fast delivery service too, say £4 to be delivered the next day and it doesn’t arrive, you can claim a refund for that too.
You are still protected if no date has been set.
But what if you ordered something and no particular deadline was given for your delivery? In that case you’d be protected under the consumer contract regulations.
You can claim a refund if it has been 30 days without delivery
This law states that if no delivery deadline has been agreed, but your goods don’t arrive within 30 days, you’re entitled to a full refund.
So, even though it’s disappointing, that a present that you really thought about and bought in time for Christmas doesn’t arrive, at least you won’t be left out of pocket.