What if... my broadband isn’t up to speed?

If your broadband isn't up to speed, here is what you can do.

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If things are taking an age to download or you’re getting serious lag on your video games, it could be that your broadband isn’t up to speed.

So here’s how to boost it in a few simple steps…

  1. Sometimes, a bit of common sense can work. Restart your router or modem by unplugging it for 30 seconds and switching back on. Why not try restarting any set top boxes you have at the same time to cover all the bases.
  2. Next up – try moving your wireless router. If you’re connecting wirelessly you get the best performance if it’s placed close to your computer. Keep it away from electrical items and obstructions such as walls or furniture.
  3. If your router has an external antennae, make sure this is positioned vertically and not horizontally.
  4. No joy with that? Take it to the top. Get onto the website, or call the provider. There may be problem in the area they know of, or they might even be able to fix it at their end. In some cases, they may even upgrade an old router or modem to a newer model!
  5. If none of that helps, maybe something sinister is happening on your machine. Make sure your computer has the latest updates installed, and make sure its anti-virus software is up to date. Make sure you run a full search, and leave your PC alone until it’s finished. Viruses and other malware can slow down your internet speeds.
  6. Are you sure you’re not sharing? If there are a number of people using your wi-fi connection this can slow it down. You can limit this in the router settings. Make sure you have a secure password so no-one outside of your house can guess it and piggy-back on your connection.
  7. Finally, if you’re not getting the speed you want – or even the speed you’re paying for – it could be time to switch broadband provider to someone better, or someone cheaper.

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