In an unfortunate turn of events, low-cost broadband provider TenTel has gone into administration due to a lack of funding. The appointed joint administrators, FRP Advisory, said the company will be effectively closed down at the end of June. TenTel was one of the only broadband providers to offer short-term contracts and very affordable plans.
Services will continue uninterrupted, however TenTel will not be taking on any new customers. The 10,000 customers already registered with the company will have their contracts moved over to TalkTalk this month with no changes to services. TalkTalk is promising a smooth transition – but TenTel’s support team is still available to contact for customers with any concerns.
How is my contract affected?
It’s not! Your contract with TenTel will continue as normal with TalkTalk. Everything from your account transfers with you to the new provider, and TalkTalk has promised to make sure the transition has zero impact on your services. Even rolling one-month contracts (which TalkTalk doesn’t normally offer) will remain the same.
How can I pay my bill?
If you’re using a direct debit to pay your bill, it’ll automatically be transferred over to TalkTalk, so you don’t need to contact your bank or change anything. If you’re in credit with TenTel, that credit will also be transferred over.
If you manually log into your TenTel account to pay your bill every month, you can continue to do so through the usual URL.
Will prices change?
No! TalkTalk has promised all contracts will remain at the same price.
Can I change providers?
Absolutely – although if you change providers before your contract is over, you will have to pay the termination fees as outlined in your TenTel contract.