EE customers who enjoyed uploading photos on their phones on getaways outside of Europe, between October 2012 and October 2014, may have been unnessarily charged VAT on data roaming bundles.
The number of affected customers is around 0.5% of EE’s 24.5m customer base and refunds will be between £2 and £80 per customer. Customers will be notified by text if they are entitled to a refund and credit will be added to accounts rather than issuing cash rebates.
EE attributed the error to a system configuration mishap, where funds were directed straight to HM Revenue and Customs (HMRC). Spokesperson for EE David Nieberg said: “We've claimed that money back from HMRC, and then it goes back to the customers.”
The timing of the error has been particularly embarrassing and unwelcome for those at EE, as talks of a £12.5b takeover by BT are currently taking place.
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