Cookie Policy

How our site uses cookies

MSM TSM MSMGO logos

SUMMARY

As a Moneysupermarket Group customer you can be rest assured that your personal information is treated with the utmost care. We recommend that you read our Privacy Policy which details how we may use your personal information and the circumstances in which it may be shared.

Moneysupermarket Group includes the brands MoneySuperMarket.com, TravelSupermarket.com, MoneySavingExpert.com and Decision Technologies. For the purposes of this Cookie Policy, any reference to Moneysupermarket Group ("we", "us" or "our") excludes MoneySavingExpert.comDecision Technologies and CYTI who have their own Cookie Policies.

A cookie is a small information file which is downloaded to your device's hard drive when you visit a website. The term cookie can be described by an array of files, for example pixel tags (these tend to be small blocks of code on a webpage or email that do things like read and place cookies), mobile device identifiers and web storage used in desktop software or mobile software.

Cookies are harmless and can help improve your experience when using a website because, among other things, they help us to:

(1)     Understand your browsing habits;

(2)     Respond to you as an individual by tailoring our operations to your needs, likes and dislikes by gathering and remembering information about your preferences;

(3)     Monitor which pages you find useful and which you do not; and

(4)     Understand the number of visitors so that we can analyse data about web traffic which helps us improve our Sites.

(1)    Essential

We use the following types of cookies for business and fundamental purposes which are essential to our Sites. Here’s why:

  • Certain cookies enable our Sites to function and can’t be switched off in our systems. You can’t decline these cookies because our Sites wouldn’t work as a result.
  • Cookies which allow us to recognise and count the number of visitors, where they’ve come from, and track how visitors move around our Sites when they’re using them. These also help to improve the way our Sites work (for example, by ensuring that you’re finding what you’re looking for easily). The data that’s stored in these cookies is collected and then aggregated and is therefore anonymous.
  • Cookies allow us to recognise you when you return to our Sites. These cookies are only used to help improve your onsite experience by enabling us to personalise our content to you, greet you by your name and remember your preferences (for example, your choice of language or region).
  • Cookies which allow us to confirm a sale or process a transaction on our Sites. Without these we are unable to operate as an e-commerce business.
  • To investigate and resolve complaints or issues on our Sites, this may be due to a transaction, or a display error. In some instances, we may use the data from cookies to identify issues with our Sites, either from complaints or diagnostics.
  • Review and test new functionality on our Site to make sure that it’s working properly.

You can find more information on individual cookies we use on our Sites, the purposes for which we use them and cookie lifespan in the table below:

Name

Brand

Duration

session-id

MSM

Varies 90 days > 20 years

msm.userinfo

MSM

20 years

cookie-policy-shown

MSM

1 year

source

MSM

Session

userId

MSM

20 years

Awin

MSM

30 days

optimizelyEndUserId

MSM

7 months

__cfruid

MSM

Session Only

__cfduid

MSM

30 days

ASP.NET_SessionId

MSM

Session

dashboard-beta-opt-in

MSM

365 days

dashboard-beta-has-dismissed

MSM

366 days

dashboard-car-monitor-enabled

MSM

367 days

Google Analytics:

_ga,
_gat_europe_unique_urchin,
_gid

gac_<property-id>
_gali

MSM

 

2 years
1 minute
24 hours
90 days

1 year

web-session-id

TSM

Session

Cloudflare

TSM

365 days

signup-notify
cookie-policy-accepted

TSM

1 Year

web-session-id

TSM

Session

source

TSM

Session


(2) Non-Essential

Some cookies are considered non-essential. We’ll only use these cookies if you’ve given your consent for us to do so, these cookies can be classified as follows:

Analytics & Tracking –  we use these non-essential cookies to understand how you use our web pages and services while on our Sites. This data is used to measure how many users visit each page, and what options they click on. The cookies may be cross functional.

Performance & Testing – we use these cookies to improve your experience and to make sure that our Sites are running smoothly. They will also be used to test new features that may be used in the future.

Advertising – we use these cookies to pick and place adverts that we think you’d like to see, alongside our partners. They also let us measure how effective they are by checking the types of adverts and how often they’re shown, as well as how you interact with them.

You can choose to accept or decline these cookies. If you choose to decline, this may prevent you from taking full advantage of our Sites.

The cookie table below sets out the different non-essential cookies we use on our Sites, their classifications, and cookie lifespan:

Name

Brand

Duration

Classification

criteo_write_test

MSM

Minutes

Advertising

Bing

MSM

Session > 2 years

Advertising

Facebook

MSM

180 days

Advertising

AMP_TOKEN

MSM

1 hour

Advertising

ppcdata

MSM

1 month

Advertising

_gat

MSM

1 hour

Advertising

Cto_lwid

MSM

1 Month

Analytics & Tracking

_msuuid
X-OpenDNS-Session

MSM

365 days

Analytics & Tracking

Criteo

MSM

Session > 2 years

Analytics & Tracking

Logglytrackingsession

MSM

Session Only

Analytics & Tracking

web-session-id

MSM

Session

Analytics & Tracking

Hotjar:

_hjIncludedInPageviewSample

_hjIncludedInSessionSample

_hjid

_hjAbsoluteSessionInProgress

_hjTLDTest

_hjFirstSeen

MSM

 

30 minutes

30 minutes

365 days

30 minutes

Session

Session

Analytics & Tracking

auth

MSM

1 year

Performance & Testing

__distillery

MSM

1 Year

Performance & Testing

SendInBlue (SIB)

TSM

396 days

Advertising

Adverts

TSM

-

Advertising

Doubleclick

TSM

550 days

Advertising

Awin

TSM

30 days

Advertising

Bing

TSM

Session > 2 years

Advertising

Facebook

TSM

180 days

Advertising

Google Ads

TSM

90 days

Analytics & Tracking

_msuuid_nixe9oroo0

TSM

365 days

Analytics & Tracking

_msuuid

TSM

365 days

Analytics & Tracking

userId

TSM

20 years

Analytics & Tracking

Google Analytics:

_ga

_gac_<property-id>

_gid

TSM

 

730 days

90 days

24 hours

Analytics & Tracking

optimizelyEndUserId

TSM

7 months

Performance & Testing

Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your device either until you delete them, or they expire. For example, the cookie used to keep you signed into your account expires after 90 days. Every time you visit our Sites, for example, you will be kept signed in for a further 90 days.

(1)   Web beacons – these are similar to cookies as they also deliver an improved online experience and are an alternative to cookies. They are used to keep track of your navigation through our Sites. They may also be referred to as “tags” and are normally used by our Sites that use Third Party traffic monitoring and tracking services, such as web analytics.

(2)   Similar technologies – these technologies may also be used on our Sites as an alternative to cookies. These are similar to cookies and perform very similar functions, such as caching data to enable us to improve our mobile app. Here we’ll explain the purpose of these technologies, why we use them, and for how long.

Name Duration Classification
Firebase Analytics (SDK) No limit* Analytics & Tracking
Firebase Crashlytics (SDK) 90 days Analytics & Tracking Functional
AppsFlyer (SDK) No limit* Functional
Braze (SDK) No limit* Functional
payload Session Functional
TransUnion Fraudforce (SDK) No limit* Functional

*No limit means the length of time our mobile app remains open on your device.

We also work with Third Parties to provide you with services through our Sites and to help provide customised advertising and other content to visitors to our Sites. Some of these Third Party cookies are essential for our Sites.

The named Third Parties listed below are used to record your visit to our Sites, the pages you have visited and the links you have followed. We’ll use this information to make our Sites and the advertising displayed on them more relevant to your interests. If you don’t allow these cookies, you’ll not experience our targeted advertising across different websites as a result.

(1)   Twitter:

Twitter is a social networking service which allows users to post and interact. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Twitter.

Privacy contact - https://twitter.com/en/privacy

(2)   Facebook:

Facebook is an online social media and social networking service. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Facebook.

Privacy contact - https://www.facebook.com/full_data_use_policy

(3)   Google Ads:

Cookies are used to measure the performance of the ads that we pay for on Google Ad Words. We also use cookies to deliver targeted marketing on Google Ad Words.

Privacy contact - https://support.google.com/policies/troubleshooter/2990837?hl=en

(4)   Yahoo:

Yahoo is an advertising platform that allows us to buy adverts on Yahoo Search. We use cookies to deliver targeted marketing on Yahoo Search.

Privacy contact - https://policies.yahoo.com/xa/en/yahoo/privacy/index.htm

(5)   Bing:

Bing is an advertising platform that allows us to buy adverts on Bing Search. We use cookies to deliver targeted marketing on Bing Search.

Privacy contact - https://privacy.microsoft.com/en-gb/privacystatement

(6)   Awin:

Awin operates an affiliate marketing network. Awin saves cookies on the end devices of users that visit or use websites or other online products provided by advertisers and publishers working with Awin. It’s essential for our Sites.

Privacy contact - https://www.awin.com/gb/legal/privacy-policy-gb

(7)   Cloudflare:

Cloudflare uses cookies to maximize network resources, manage traffic, and protect our Customers’ sites from malicious traffic. It’s essential for our Sites.

Privacy contact - https://www.cloudflare.com/privacypolicy/

(8)   Verizon:

Verizon is an advertising platform. We use cookies to deliver targeted marketing with Verizon.

Privacy contact - https://www.verizon.com/about/privacy/

(9)   SendInBlue (SIB):

SIB is an advertising platform. We use cookies to deliver targeted marketing with SIB.

Privacy contact - https://www.sendinblue.com/legal/privacypolicy/

(10)  Criteo:

Technology provider enabling advertisers to target an advertisement to a user that has visited their website or interacted with a different advertisement in the past.

Privacy contact – http://www.criteo.com/us/contact-us/customer

(11)  Hotjar:

Hotjar cookies are used to enable our customer feedback interface and are also used to help us understand how people are using our pages. 

Privacy contact - https://www.hotjar.com/legal/policies/privacy/

For TravelSupermarket.com we use:

(1)   Marin:

The Marin Software Services allow a service to measure, manage, and optimise digital marketing campaigns.

Privacy contact - https://www.marinsoftware.co.uk/privacy/privacy-central 

Behavioural advertising

We have relationships with carefully selected and monitored suppliers who may also set cookies during your visit. The purpose of these cookies is "behavioural advertising" (also known as "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in. If you'd like to opt-out of behavioural advertising, please go to the Network Advertising Initiative website for guidance and more information.

You can manage your cookie consent preferences by clicking the “manage your cookies” link in the footer to our Sites here.

You can manage your cookie preferences for our mobile app at any time by following these steps:

iOS

Android

Step 1: Open the MoneySuperMarket mobile app.

Step 2: Tap ‘More(the three dots icon) in the bottom right corner of the home screen.

Step 3: Select ‘Privacy settings’.

Step 4: You can update your cookie preferences via the toggles on this screen.

Step 1: Open the MoneySuperMarket mobile app.

Step 2: Tap ‘Settings’ via the icon in the top right corner of the home screen.

Step 3: Select ‘Privacy settings’.

Step 4: You can update your cookie preferences via the toggles on this screen.

You can also stop cookies from being installed onto your desktop or mobile by configuring your web browser to accept them or opt-out. We have provided guidance in the table below on managing your cookie preferences on various web browsers.

Web Operating Systems

Mobile Operating Systems

Browser

Windows

Mac

iOS

Android

Choose Tools
|
and then Internet Options
|
Click the Privacy tab
|
Choose your preferred settings.

Choose Preferences from Explorer menu

|

Select Receiving Files options

|

Select Cookies

|

Choose your preferred settings

Choose Mobile Settings

|

Select Microsoft Edge app

|

Scroll down to Privacy & Security

|

Choose your Preferred Cookie setting

Tap menu (three dots) icon in bottom right

|

Select Settings

|

Select Advanced: Site permissions

|

Select Cookies

|

Choose your preferred settings

Choose Preferences from the Edit menu

|

Select Privacy & Security
|

Then select Cookies

|

Choose your preferred settings

Choose Preferences from the Edit menu

|

Select Privacy & Security

|

Select Cookies

|

Choose your preferred settings

Choose Mobile Settings

|

Select Firefox

|

Scroll down to Privacy & Security

|

Choose your Preferred Cookie setting

 

Tap menu (three dots) icon in top right

|

Select Settings

|

Select Privacy

|

Select Cookies

|

Choose your preferred settings

Choose Preferences from Explorer menu

|

Select Security Files options

|

Cookie settings are shown in window

|

Choose your preferred settings

Choose Preferences from Explorer menu

|

Select Security Files options

|

Cookie settings are shown in window

|

Choose your preferred settings

Choose Mobile Settings

|

Select Safari

|

Scroll down to Privacy & Security

|

Enable your Preferred Cookie setting

 

 

 

 

Not available on Android

Click the spanner icon on the browser toolbar

|

Settings
|

Click Show advanced settings
|
In the Privacy section, click the Consent Settings button

|

In the Cookies section, you can change the following cookies settings

Click the spanner icon on the browser toolbar

|

Settings
|

Click Show advanced settings
|
In the Privacy section, click the Consent Settings button

|

In the Cookies section, you can change the following cookies settings

Choose Mobile Settings

|

Select Google Chrome

|

Scroll down to Privacy & Security

|

Enable your Preferred Cookie setting

Tap menu (three dots) icon in top right

|

Select Settings

|

Select Advanced: Site settings

|

Select Cookies

|

Choose your preferred settings

Please be aware that restricting certain cookies on your desktop web browser or for our mobile app can result in difficulty when navigating our price comparison tools and other services available to you on our Sites.

Our Sites use both first- and Third-Party cookies as a security measure to protect against fraud and abuse, and help to identify irregularities in online behaviour. These may include cookies written with Flash technology. You can manage Flash cookies using the Settings Manager for Adobe Flash Player. Although we do not recommend taking such action, this tool enables you to disable the use of Flash cookies or limit activity to specific domains. You can access the tool by right-clicking on any Flash content displayed on your browser and selecting 'Settings' or 'Global Settings' from the drop-down menu.

We aim to keep the cookies information provided to you as accurate as possible and use all reasonable efforts to review and update the details. It’s possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social media platforms (such as Facebook and Twitter) change their cookies regularly. This won’t be reflected in our cookie policy straight away.

If you require any further information on cookies including how to see what cookies have been set and how to manage, delete and turn them off, please visit www.aboutcookies.org or www.allaboutcookies.org.

Please note these are external websites and we’re not responsible for the accuracy of the information provided to you on these sites.

Last updated 14 June 2021