iSupplyEnergy is a British-owned, Bournemouth-based independent energy supplier.
A relative newcomer to the energy market, iSupplyEnergy has been specialising in cheap online fixed and variable gas and electricity tariffs since 2012. It doesn’t offer green or renewable energy tariffs.
As an online company, it encourages customers to use their ‘self-service’ customer service centre and manage their bills online. The approach is designed to help control costs.
iSupplyEnergy rated well amongst its customers on BazaarVoice, a number of them having switched from a previous supplier. They gave the independent energy provider written reviews and star ratings based on factors like their quality of customer service and whether or not they were able to save money by switching.
Reviews like this can help you see what it would actually be like to take out a tariff with different suppliers, so you can choose one that matches your needs based on real customer experiences.
How can I contact iSupplyEnergy?
Online customer service portal: http://www.isupplyenergy.co.uk/Help.aspx
Telephone: 0330 202 0298. Lines are open from 9am to 5pm Monday to Friday, excluding Bank Holidays.
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
Switch and save with Energy Monitor
Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.