Who are Flow?

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Flow is a Suffolk-based supplier of gas and electricity. It offers both fixed and variable dual fuel tariffs and has call centres based in the UK.  

The supplier’s stated objective is to deliver innovation in the utilities market. Its ‘Flow Boiler’ generates electricity while heating your home and promises to cut your energy bills by reducing the amount of electricity you need from your supplier. The boiler also aims to cut your household carbon emissions by 20%.

Flow also offers ‘smart’ technology for the home, including app-controlled thermostats and smart plugs.

Flow reviews

Flow customers have left positive reviews on feedback site BazaarVoice, many of them having switched over recently. People can leave written reviews as well as star ratings, commenting on Flow’s customer services, their competitive pricing structure, their meter reading process, and how easy it was to switch suppliers.

Reviews such as these can be helpful for people looking for a new supplier, as they give a real insight into what it’s like to be a Flow customer – so you can make a decision knowing exactly what you’ll get for your money.

How can I contact Flow?

Telephone: 0800 092 0202. Lines are open between 8:30am and 5:00pm Monday to Friday.

Email: help@flowenergy.uk.com

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What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier Click here to run a price comparison.

Our video guide below explains how hassle-free the switching process is.

Switch and save with Energy Monitor

Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic here.

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