Who are Flow?

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Find your Flow tariffs and contact details below

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Flow is a Suffolk-based supplier of gas and electricity. It offers both fixed and variable dual fuel tariffs and has call centres based in the UK.  

The supplier’s stated objective is to deliver innovation in the utilities market. Its ‘Flow Boiler’ generates electricity while heating your home and promises to cut your energy bills by reducing the amount of electricity you need from your supplier. The boiler also aims to cut your household carbon emissions by 20%.

Flow also offers ‘smart’ technology for the home, including app-controlled thermostats and smart plugs.

What tariffs does Flow offer?

Tariff name

Tariff type*

Average bill value**

Exit fees***

Flow Fixed September 2018

Dual Fuel – Fixed



Flow MSM Fixed September 19

Dual Fuel – Fixed



Flow Variable


Dual Fuel – Variable



Tariff information correct as of 14 August 2017

*The range of gas and electricity tariffs includes standard variable rate, fixed rate, ‘green’ and prepayment deals. Click here to find out why we think fixed rate tariffs are worth checking out.

** The average bill is an average price of all 14 energy regions using the Ofgem medium usage of 3100kwh of electricity and 12500kwh of gas on a dual fuel (gas and electricity) tariff, paying by monthly direct debit. Prices correct at time of publishing.

***Exit fees are payable on some tariffs when you switch your energy provider before the end of your fixed term contract. Fees are typically £25 - £30 per fuel.

How can I contact Flow?

Telephone: 0800 092 0202. Lines are open between 8:30am and 5:00pm Monday to Friday.

Email: help@flowenergy.uk.com

For visit Facebook or Twitter.

What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier Click here to run a price comparison.

Our video guide below explains how hassle-free the switching process is.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic here.

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