First Utility

Who are First Utility?

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First Utility could save you money on energy, find out more about its tariffs

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Founded in 2008, First Utility is the largest independent supplier of gas and electricity in the UK. It provides energy to around 765,000 households and is the biggest utilities supplier outside of the ‘Big Six’.

First Utility’s call centres are based in the UK, with smart meters and a money-saving app as part of its suite of products.  

What tariffs does First Utility offer?

Tariff name

Tariff type*

Average bill value**

Exit fees***

First Fixed September 2018 v2 Online

Duel Fuel – Fixed



First Fixed September 2018 v3 Full Service 

Duel Fuel – Fixed



First Fixed December 2018 v6

Duel Fuel – Fixed



First Gourmet January 2019

Duel Fuel – Fixed



First Fixed March 2019 v5 plus

Duel Fuel – Fixed



First Fixed July 2019  plus

Duel Fuel – Fixed



First Fixed July 2020


Duel Fuel – Fixed



First Variable Prepayment

Prepayment - Variable



First Variable v6


Duel Fuel – Variable



First Vine February 2019

Duel Fuel – Fixed



First Fixed February 2019 v2 plus

Duel Fuel – Fixed



Tariff information correct as of 14 August 2017

*The range of gas and electricity tariffs includes standard variable rate, fixed rate, ‘green’ and prepayment deals. Click here to find out why we think fixed rate tariffs are worth checking out.

** The average bill is an average price of all 14 energy regions using the Ofgem medium usage of 3100kwh of electricity and 12500kwh of Gas, dual fuel and paying by monthly direct debit.

*** Exit fees are payable on some tariffs when you switch your energy provider before the end of your fixed term contract. Fees are typically £25 - £30 per fuel.

How can I contact First Utility?

Telephone: 01926 320 700 Lines are open between 8am and 8pm Monday to Friday and between 9am and 4pm on Saturday

Or Facebook or Twitter.

What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.

Our video guide below explains how hassle-free the switching process is.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic here.

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