Founded in 2008, First Utility is the largest independent supplier of gas and electricity in the UK. It provides energy to around 765,000 households and is the biggest utilities supplier outside of the ‘Big Six’.
First Utility’s call centres are based in the UK, with smart meters and a money-saving app as part of its suite of products.
First utility reviews
Customers of First Utility have given positive feedback on their services through review site BazaarVoice. People can leave written reviews as well as star ratings, taking into account important factors such as price, customer service, and the mobile app facilities offered by the provider.
Customer reviews are a good way for you to learn more about the supplier and how happy their customers are with their service – this can help you make a decision about where you want to get your energy from.
How can I contact First Utility?
Telephone: 01926 320 700 Lines are open between 8am and 8pm Monday to Friday and between 9am and 4pm on Saturday
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.