Who are extraenergy?

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Learn about tariffs from Extra Energy, see if it can help you save

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A relative newcomer to the utilities market, extraenergy has been providing UK households with gas and electricity since 2014. Its parent company is Extra Energie, a German-owned utilities company which provides energy to two million customers.

It models itself as a highly efficient and ‘lean’ business, where low operating costs allow savings to be passed onto customers.

Tariffs are offered to residential customers and businesses, and all call centres are based in the UK.

What tariffs does extraenergy offer?

Tariff name

Tariff type*

Average bill value**

Exit fees***

Shine Fixed Price Sept 2018 v2

Duel Fuel – Fixed



Glow Fixed Price Sep 2018 v2

Duel Fuel – Fixed



Fresh Fixed Price Sept 2018 v1

Duel Fuel – Fixed



Bright Fixed Price Sept 2019 v1

Duel Fuel – Fixed



Clear Fixed Price Sept 2020 v1

Duel Fuel – Fixed



Variable v1

Prepayment - Variable



Tariff information correct as of 14 August 2017

*The range of gas and electricity tariffs includes standard variable rate, fixed rate, ‘green’ and prepayment deals. Click here to find out why we think fixed rate tariffs are worth checking out.

** The average bill is an average price of all 14 energy regions using the Ofgem medium usage of 3100kwh of electricity and 12500kwh of Gas, dual fuel and paying by monthly direct debit.

*** Exit fees are payable on some tariffs when you switch your energy provider before the end of your fixed term contract. Fees are typically £25 - £30 per fuel.

How can I contact extraenergy?

Telephone: 0800 953 4774 or 0330 303 4774. Lines are open 8am - 8pm Monday to Friday and 9am - 5pm on Saturday.  

Online enquiry form: https://www.extraenergy.com/contact

What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.

Our video guide below explains how hassle-free the switching process is.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic here.

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