A relative newcomer to the utilities market, extraenergy has been providing UK households with gas and electricity since 2014. Its parent company is Extra Energie, a German-owned utilities company which provides energy to two million customers.
It models itself as a highly efficient and ‘lean’ business, where low operating costs allow savings to be passed onto customers.
Tariffs are offered to residential customers and businesses, and all call centres are based in the UK.
Extraenergy customers have provided feedback on BazaarVoice, giving star ratings and written reviews based on their experiences with the energy supplier. They’ve factored in Extraenergy’s customer service and communication, as well as the online services they offer and the overall value of their energy tariffs.
Reading customer reviews is a good way to understand what kind of service different companies provide. This way you can know exactly what you’re getting for your money with each supplier, letting you make a more informed decision about who to go with.
How can I contact extraenergy?
Telephone: 0800 953 4774 or 0330 303 4774. Lines are open 8am - 8pm Monday to Friday and 9am - 5pm on Saturday.
Online enquiry form: https://www.extraenergy.com/contact
What do I need to do if I want to change my current provider?
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.
Our video guide below explains how hassle-free the switching process is.
What happens if my energy supplier goes bust?
It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.
As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
Read our Q&A on this topic here.