Extraenergy provided their UK customers with gas and electricity from when they started in 2014 until they ceased trading on 25 November 2018. Its parent company was Extra Energie, a German-owned utilities company.
Ofgem appointed ScottishPower as the new energy supplier for all extraenergy customers.
What happens when an energy supplier goes bust?
As happened with extraenergy, any collapse of an energy supplier and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.
All UK energy suppliers are regulated by Ofgem.
In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.
What do I need to do if I want to change my current provider?
If you were an extraenergy customer, your energy supplier would have automatically changed over to ScottishPower. The advice from Ofgem is not to switch to another supplier immediately; wait until your new supplier has contacted you. It’s also sensible to take a meter reading, ready for when your new supplier makes contact.
Once you are settled with your new energy supplier, there is no obligation to remain their customer – you still have the freedom to switch.
Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. It’s super quick and easy to run a price comparison on energy suppliers.
Our video guide below explains how hassle-free the switching process is.