Who are extraenergy?

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Energy supplier extraenergy have ceased trading. All existing customers will automatically move to Scottish Power

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Extraenergy provided their UK customers with gas and electricity from when they started in 2014 until they ceased trading on 25 November 2018. Its parent company was Extra Energie, a German-owned utilities company.

Ofgem appointed ScottishPower as the new energy supplier for all extraenergy customers.

What happens when an energy supplier goes bust?

As happened with extraenergy, any collapse of an energy supplier and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic.

What do I need to do if I want to change my current provider?

If you were an extraenergy customer, your energy supplier would have automatically changed over to ScottishPower. The advice from Ofgem is not to switch to another supplier immediately; wait until your new supplier has contacted you. It’s also sensible to take a meter reading, ready for when your new supplier makes contact.

Once you are settled with your new energy supplier, there is no obligation to remain their customer – you still have the freedom to switch.

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. It’s super quick and easy to run a price comparison on energy suppliers.

Switch and save with Energy Monitor

Switching your energy supplier is quicker and easier with MoneySuperMarket’s Energy Monitor. We’ll let you know as soon as there’s a cheaper tariff available for you, so you can effortlessly switch and save money on your energy bill.

Business energy with Extra Energy

Extra Energy offer business energy tariffs in addition to their domestic deals – however they work slightly differently. To see how much your business could save on energy costs, give our business energy experts a call on 0800 088 6986 – they’ll be able to help you find the best deal.

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