Ecotricity Information & Contact Details

Who are Ecotricity?

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Ecotricity can help you save money on your energy, read more about its tariffs

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Ecotricity was set up in 1996 and was one of the first energy suppliers to offer green energy tariffs.

In 2013 it launched its first 100% green electricity tariff.

At present, Ecotricity’s gas supply is 5% green. Production started in 2015 on the roll out of a renewable ‘green’ gas alternative that is derived from grass at local farms. 

It has what it describes as an ‘ethical’ pricing policy, meaning that dual fuel and prepayment customers pay the same amount for their energy.

Ecotricity also has over 300 charging stations for electric cars at motorway service stations across the UK.

Please note: as with all ‘green’ energy deals of this nature, the actual gas and/or electricity provided to the user’s home is the same as for any other user on a non-green tariff. However, green energy companies commit to sourcing an equivalent amount of environmentally-friendly energy as used by their customers, and feeding this into the supply network.

How can I contact Ecotricity?

Telephone: 0345 555 7100. Lines are open between 8am and 8pm Monday to Friday and 9am to 5pm on Saturday.

Email: home@ecotricity.co.uk

Or visit Facebook or Twitter.

What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It only takes minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.

Our video guide below explains how hassle-free the switching process is.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic here.


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