Who are Better Energy?

Find out more about Better Energy

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Learn more about how Better Energy can give you a cheaper tariff.

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Better Energy has been supplying gas to homes and businesses since 2011.

Better Energy's motto is 'Same Energy, Better Price' and it aims to provide customers with cheaper energy and exceptional customer service.

It is an independent energy provider and has call centres based in Nottingham. 

What tariffs does Better Energy offer?

Tariff name Tariff type* Average bill value** Exit fees***
Online Fixed 2 Jan 19 Single Fuel - Fixed £375 £30
Online Fixed 1 Dec 2017 Single Fuel - Fixed £386 £20
Online Saver 7 Single Fuel - Variable £462 NA
Prepayment Saver 7 Single Fuel - Variable £481 NA

Tariff information correct as of 14 August 2017

The range of gas and electricity tariffs includes standard variable rate, fixed rate, ‘green’ and prepayment deals. Click here to find out why we think fixed rate tariffs are worth checking out.

** The average bill is an average price of all 14 energy regions using the Ofgem medium usage of 3100kwh of electricity and 12500kwh of Gas, dual fuel and paying by monthly direct debit. 

*** Exit fees are payable on some tariffs when you switch your energy provider before the end of your fixed term contract. Fees are typically £25 - £30 per fuel.

How can I contact Better Energy?

Email: service@better.energy

Telephone: 0115 846 0438 

What do I need to do if I want to change my current provider?

Changing your energy provider has never been easier. It takes just minutes to run a quote on our site, and within 17 days you could be up and running with your new supplier. Click here to run a price comparison.

Our video guide below explains how hassle-free the switching process is.

What happens if my energy supplier goes bust?

It is very rare for an energy supplier to go out of business, but it happened in 2016, with the collapse of GB Energy.

As happened then, any future collapse and its consequences would be managed by Ofgem, the energy market regulator. Thanks to Ofgem’s safety net, even if your supplier goes out of business, your gas and/or electricity supply will never be cut off or interrupted.

All UK energy suppliers are regulated by Ofgem.

In addition to guaranteeing continuity of supply, Ofgem works to move customers of a failed company to the best possible deal, with any debit/credit transferred to a new supplier that is chosen to inherit the business.

Read our Q&A on this topic here.


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