How and when to contact your energy supplier
Need some help with your energy, but not sure who to call? We’ve got you covered.
Read on and we’ll tell you where to turn. And most importantly, how to get the assistance you require to ensure your query is resolved as quickly and efficiently as possible.
When to contact your energy supplier
Your supplier can help you with anything related to…
Billing issues/enquiries
Smart meter queries/ any other meter queries
Direct debit issues/queries
Complaints/feedback about supplier services
Information about government incentives
Help and advice because you’re struggling to pay your energy bill
Getting set up with your energy when you've just moved into a new home
You’ll find a list of contact details for the UK’s largest suppliers further down this page.
When to contact MoneySuperMarket
Our team can support you with..
National average usage figures
Questions about the Price Cap/Energy Price Guarantee
If you’ve just moved home and don’t know your appointed supplier, we can supply contact numbers to call
Get in touch on: utilities@moneysupermarket.com
We’ve also got some handy guides that could help you if you’re finding it hard to pay your bills and want to find out if you’re entitled to any government assistance.
How to contact British Gas
Email: customerservice@britishgas.co.uk
Telephone: 0330 100 0056. Open Monday to Friday, 9am-5pm
Alternatively, you can speak to a BT rep via Webchat at: https://www.britishgas.co.uk/help-and-support/contact-us#caveat
Social media
How to contact EON
Email: email.queries@eonenergy.com
Telephone: 0345 052 0000. Open Monday to Friday, 9am-5pm
Social media:
How to contact Bulb
Email: help@bulb.co.uk
Telephone: 0300 3030 635. Open Monday to Friday, 9am-6pm.
You can also speak to a Bulb customer support rep via Webchat here: https://help.bulb.co.uk/hc/en-us/requests/new
Social media:
How to contact EDF Energy
Email: customer_correspondence@EDFEnergy.com
Telephone: New customers: 0800 096 4063 (or 0113 820 7117 if calling from a mobile). Lines are open from 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.
Existing customers: 0800 056 7777 (or 0113 820 7117 if calling from a mobile). Lines are open from 8am to 8pm Monday to Friday and 8am to 6pm on Saturday.
Social media:
How to contact Co-operative Energy
Email: coop@octopus.energy
Telephone:
Switching: 01608 434 003. Open Monday to Friday, 9am-5pm
Existing customers: 0808 164 1088. Open Monday to Friday, 9am-5pm
Social media:
How to contact M&S Energy
Email: hello@mandsenergy.com
Telephone:
08081 697 822. Open Monday to Friday, 9am-5pm.
How to contact OVO Energy
Email: hello@ovoenergy.com
Telephone: 0800 5999 440 (pay monthly) or 0800 358 3523 (prepayment). Lines are open 8am - 8pm Monday to Thursday, 8am – 6pm on Friday and 9am to 5pm on Saturday.
Social media:
How to contact Octopus
Email: hello@octopus.energy
Telephone: 0808 164 1088. Open Monday to Friday, 9am-5pm.
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How to contact Shell Energy
Email: customer.service@shellenergy.co.uk
Telephone: 0330 094 5800. Open 8am - 6.30pm, Monday to Friday. And 9am-4pm on Saturdays.
Social media:
How to contact SSE
Email: https://www.sse.co.uk/forms/general-enquiry#q1
Telephone: 0345 070 7373. Open 8am-8pm Monday to Friday and 8am to 2pm on Saturdays.
Social media:
How to contact Sainsbury’s Energy
Email: hi@sainsburysenergy.com.
Telephone: 0808 501 5277. Open 8am - 8pm Monday to Friday and 8am - 6pm on Saturdays.
Social media:
How to contact Scottish Power
Email: contactus@scottishpower.com.
Telephone: 0345 270 0700. Open 9am-5pm Monday to Friday.
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Contact details for other suppliers
Can’t see contact details for your supplier above? Find them on our supplier pages:
Energy guides on MoneySuperMarket
You may be able to find out the answer to your query on our site. Take a look at some of our most-read energy guides and maybe you can save yourself a call...