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Launched in 2000 as the UK’s first exclusively online car insurance provider, Elephant has still always had a call centre in place so customers can get in touch over the phone.
The company, which is a subsidiary of the Admiral Group, has a coveted five-star rating from Defaqto and offers multi-car insurance, van insurance, landlord insurance, home insurance and travel insurance, as well as single car insurance policies. You’ll have to pay an extra premium to add breakdown cover to your policy, though.
You can manage your Elephant policy online via its website, which has a webchat service.
To speak to someone on the phone, meanwhile, you can call 0330 134 3259 between 8am and 7pm on normal weekdays, 9am and 5pm on Saturdays, and 9.30am and 4pm on Sundays.
There’s also a 24/7 accident recovery helpline on 0800 600 840.
The company’s postal address is Elephant, Ty Admiral, David Street, Cardiff, CF10 2EH.
Elephant offers three levels of car insurance cover: comprehensive, third party only, and third party, fire and theft. Its comprehensive policies include the following features as standard:
While your vehicle is being repaired at an approved garage
Windscreen repairs and replacements are covered if you get a chip or a crack
Up to £300 for sports equipment that is stolen or damaged in an accident or a fire
Free overseas driving cover for up to 90 days per policy term
Unlimited cover for standard sound systems
Cover for accidental damage, fire and theft – for electric and hybrid cars
All we need are a few details about you, your car, and the cover you’re looking for
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Our Car Monitor service lets you know when your MOT and tax are due, so you never slip up
Yes. If you cancel in the first 14 days, you will have to pay a £25 cancellation fee (on a standard car policy). After 14 days, this fee rises to £55 – and may be higher depending on the type of cover you have chosen.
As part of the Admiral Group, Elephant is underwritten by Admiral.
Yes, you can add named drivers to your policy permanently or temporarily. There is an admin fee to do this, which is lower if you make the change yourself online.
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