Car insurance auto-renewals – YOU have YOUR say

MoneySuperMarket is challenging insurance companies to overhaul the way they automatically renew millions of their customers’ car insurance policies.

Alan Campbell and Peter Plumb discuss the auto-renewals report
Geoff - March 2, 2015 at 11:48 pm This shows how unprofessional Insurers are, a bunch of con men preying on the unsuspecting public. Clearly they have the same ethics as bankers. It is precisely this kind of behaviour that drives governments to legislate excessively. Insurance companies are no longer professional but ‘Del boy’ market traders. Ivor - March 2, 2015 at 11:31 pm If something in the form of your manifesto could be applied to the many auto renewal set ups it would be a good thing. I’ve recently renewed house insurance with LV and found them to already have an ethical system for renewal. Last year’s costs etc. all clearly stated and in English too. Premium was reasonable and although I’ve not been satisfied with the results of claims I decided to renew. Must wait and see what happens with my car policy which is due in a few months. Gerry Manalo - March 3, 2015 at 8:04 am Completely agree. They are making cancellation very difficult and this issue is not exclusive to car insurance. Mr Thomas Coulter – March 5, 2015 8:20 pm I allude to the indiscriminate way in which this practice is abused with the older generation such as myself (82) and many others of my ilk and who are known to me. I recently just avoided this trap by being more alert to the various cons that prevail in most forms of trading which never happened in my time in business, emphasis was on trust to treat others as you would wish others to do unto you. Good luck on what you did for honesty and decency in this regard.

Dissenting voice

Not all customers have been quite so sympathetic to the cause though… Steve Pilkington - March 2, 2015 at 6:55 pm I am sure that you do many good things but this is not one of them. Are people capable of doing anything for themselves. I simply keep my renewal document from the previous year and compare it with the new price. If I do not like the renewal quote I cancel. I have NEVER had a problem finding out how to cancel a renewal and I have been with many companies over the years and rarely with the same company in successive years. There will be a campaign to have people to take the top off your breakfast boiled eggs next.

The final word

Perhaps the final word should go to this customer, though, who sums things up perfectly… Peter Jannece - March 2, 2015 at 7:14 pm stop autorenewing

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