One Call Direct Car Insurance Reviews

Provider Customer Reviews
76 review(s)
  • Updated: Periodically. Details correct at the time of publication – October, 2008.

    One Call Insurance

    One Call Insurance is an independent insurance broker and was established in 1995. They work with a panel of leading UK car insurance providers to help find you the cheapest quote available from more than 50 motor insurance schemes.

    One Call Insurance aim to offer a complete service; a team of experienced advisers are available to answer any questions you may have before taking out a policy.

    Whether you’re taking out insurance, making a payment or ammending your policy One Call Insurance are available online or over the telephone to deal with your requirements.

    When you take out a car insurance policy with One Call Insurance there are no hidden exclusions and they do not inflate your excess to keep the price down.

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Cannot Recommend A Purchase

Added 14/02/2012, reviewed by anonymous (Robinson)

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I am currently waiting for a refund for a car insurance premium collected incorrectly by One Call Insurance six weeks ago. One Call do not respond to letters or emails soI am really worried about getting my money back.

Do not deal with this company!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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very bad insurance company!!

Added 23/01/2012, reviewed by anonymous (harthill)

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price was cheap then they put my insuance up yes up and if i cancelled it they wanted £90 stay away from them very bad company.Also when year was up called them to give me proof of my NCD they said it would be sent after my policy ended and told me to cancell my D/D at the bank which i did then i get a letter telling me i owed them £75 for cancelling it to soon never again will i go with them "STAY AWAY" you have been warned...

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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STAY WELL AWAY

Added 20/01/2012, reviewed by anonymous (salford)

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I PURCHASED INSURANCE FROM THIS COMPANY ON PRICE ALONE, I CANCELED IT WITHIN MY 14DAY COOLING OFF PERIOD AND BEFORE MY COVER ACTUALLY STARTED AND THAT IS WHERE MY TROUBLES BEGAN, 1ST WAS TOLD 7 TO 14 DAYS FOR REFUND, THAT AS CHANGED TO 6 TO 8 WEEKS, AFTER I HAVE HAD THREATENING LETTERS THAT MY CAR COULD BE SEIZED , STAY WELL WAY PAY THAT LITTLE BIT MORE FOR PEACE OF MIND. I HAVE MADE AN OFFICAL COMPLAINT ABOUT THIS MATTER, LISTEN AND READ REWIEWS STAY AWAY......

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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AWFUL all round!!!!!!

Added 18/01/2012, reviewed by Caroline (Witham)

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Yeah they're cheap, but there is a reason for that. From the start left hand did not know what right hand was doing! Sent in all the millions of documents thy asked to be sent. Letter a couple of weeks later saying they would cancel if documents were not sent. Called them and one was missing, sent this, still told something was mssing, called again, and no it was all there! Recently I had to cancell direct debit as wages not paid on time. Paid this instalment and set up new direct debit, then next month it wasn't taken. Get letter saying pay in next 7 days or it would be cancelled, paid online, they cancelled it anyway. Now I have to pay remainder of policy, which I cannot afford, other wise, thy will not provide NCD! Awful company, please avoid!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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APPALLING COMPANY

Added 12/01/2012, reviewed by anonymous (Stockton)

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Bought insurance on internet this company gave best price and (same cover so I was lead to believe from web site) On receiving documents and payment invoice I found that they had charged me for extras which they described as included in price. I immediately cancelled the policy and requested an immediate refund. This company took months to return my premium and only did so after threats of legal action by myself and my credit card provider.I in the mean time suffered a torrent of letters threatening court action against me for failing to pay for an insurance policy that had I already cancelled. The end result was a curt apology blaming a clerical error. DO NOT USE THEM !!!

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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