Onestream is one of a number of upstart broadband providers looking to disrupt the home broadband space with its budget friendly offerings. So, is it worth eschewing the big names for? Read on and we’ll reveal all.
Our rating: Three out of five
Onestream’s broadband is great if you want the basics, but does have some shortcomings which are worth considering:
- Very affordable
- Basic fibre speeds good for everyday use
- No full fibre packages
- Reports of poor customer service
Is Onestream broadband any good?
However, it does not offer fibre to the premises (FTTP) meaning there are no ultrafast plans available.
And while prices are very competitive, the lack of extras and concerning reports of poor customer service make it hard to recommend.
Onestream broadband speeds
Onestream broadband comes in two average speeds, 45Mbps and 67Mbps.
These are both more than enough for everyday use such as streaming TV in the evening, listening to music on smart speakers and working from home.
However, they can’t match the growing number of ultrafast speeds available, something to consider if you have a larger household or depend on faster speeds for work, study and entertainment.
Also, they use Openreach’s old copper network to complete the journey to your home, meaning while repairs should be easier, there’s no prospect of getting faster speeds at this time.
Onestream broadband packages review
At the time of writing, there are two Onestream broadband packages available. These are:
Despite the name, this Onestream package comes with average speeds of 45Mbps, enough for streaming, browsing the web and occasional gaming.
Onestream 80 actually has average speeds of 67Mbps, a good speed for multiple device streaming, music and gaming.
Onestream Fibre review
Onestream Fibre is in line with BT, Sky and TalkTalk’s entry level fibre offerings.
That means that while most of the connection using the fibre network, the final stretch into your home is on Openreach’s ageing copper network.
Ostensibly, this means speeds of over 67Mbps are hard to achieve.
That’s not a dealbreaker for everyday use, but as more and more services move online and demand grows, the need for a faster service may become more pressing. That’s something to weigh up before signing on the dotted line.
Onestream offers what it calls a Super Dooper Router. In reality this is an extremely basic single band Technicolor model.
While it has ADSL and fibre ports, there’s no smart channel selection or Intelligent WiFi services, making is much less alluring than models from BT or Sky.
Onestream calls review
Onestream is available with four different calls packages, Voice 250, Voice 500, Voice 1000 and Voice Unlimited.
As the names suggest, these come with inclusive minutes to landlines and mobiles, with prices calculated depending on the deal you take. BT and TalkTalk have more wide ranging calls packages if you really want a landline.
This is where Onestream stands out. Onestream 55 comes in at just £19.95 a month for 18 months, rising to £21.95 for Onestream 80.
Be wary that it does not offer price lock features like larger networks, meaning you could be stung by inflationary rises mid contract.
Onestream does not offer extras.
However, reviews on other independent review sites suggest all is not well with Onestream customer service. g
There are number of reports of customers paying over the odds for security software and complaints about failing to change direct debits at the end of contracts. Our advice is to be wary.
What are the pros and cons of Onestream broadband?
- Uses Openreach so not reliant on FTTP being in your area
- No ultrafast packages
- Poor customer service
Our latest Onestream broadband deals
*Average speeds are based on the download speeds of at least 50% of customers at peak time(8pm to 10pm). Speed can be affected by a range of technical and environmental factors. The speed you receive where you live may be lower than that listed above. You can check the estimated speed to your property prior to purchasing.
How does Onestream compare against other providers?
Onestream v BT
Onestream is cheaper than BT. But that’s not to say it’s a better option. BT’s Fibre 1 and Fibre 2 deals offer similar speeds but come with better perks and access to decent extras like WiFi hotspots and sports and movie streaming.
Onestream v Sky
Sky’s Superfast deals are much like Onestream's. However, Sky has the best TV packages around and extras like WiFi guarantee that make it worth paying extra for.
Throw in a superior router and there’s only one winner.
Onestream v TalkTalk
TalkTalk has a bad press due to customer service issues. But its TV and calls packages, plus its widespread availability, make it a better candidate than Onestream
Onestream v Virgin Media
Virgin Media uses its own network, so Onestream stands out thanks to utilising Openreach instead.
However, if you can get Virgin it’s the way to go. Think faster speeds, better all round packages and good perks on signing up.