Everything you need to know about
First Utility

MoneySuperMarket’s Guide to First Utility

Thinking about going for First Utility? Here’s what’s on offer and what you need to know.

First Utility

First Utility is the ‘UKs leading independent energy supplier’. Established in 2008, First Utility supply almost 1m homes across the UK with energy and broadband services.

First Utility Broadband is currently available for both new and existing customers (existing customer discounts available), offering unlimited usage and an award-winning customer service team at very competitive prices. First Utility also guarantee no end of contract surprises, meaning at the end of the minimum contract term, they will not increase the monthly charge for their customers.

So what does First Utility offer?

ADSL Broadband Yes
Fibre Optic Broadband Yes
Calls packages Yes
Mobile Phones No
BT Sport No
Sky Sports No

ADSL Broadband

First Utility currently have one ADSL package, First Broadband. This package is available on an 18-month contract, and with speeds of up to 17mbps and unlimited usage.

Currently, ADSL broadband is being delivered via copper wires within the current telephone system and is the most widely available type of broadband within the UK offering speeds of up to 17mbps.

Fibre Optic Broadband

First Utility Broadband currently offer two Fibre Optic Broadband packages on an 18-month contract to customers, at speeds of 38mbps and 76mbps (SuperFirst Broadband and UltraFirst Broadband). These packages are ideal for households who enjoy streaming, shopping, sharing and socialising on more than one device.

Calls package

Users are also able to purchase Call Add-ons alongside their broadband package, starting from £3 a month. Choice of Add-ons include:

Evening & Weekend Calls

  • Unlimited calls to UK landlines during the evening and weekend from your home phone (7pm – 7am Monday to Friday, and midnight Friday – Midnight Sunday)

Anytime Call Package

  • Unlimited calls to 01, 02 and 03 numbers at any time of the day

International Call Package

  • Package includes 600 inclusive minutes to landlines in 40 countries, 75% discount on calls to mobiles in 40 countries and 50% on all other international calls.


First Utility do not offer any TV packages at the moment

Mobile Phones

First Utility do not offer any SIMO/Handset plans at the moment

BT Sport

BT Sport is not included with First Utility

Sky Sports

Sky Sports is not included with First Utility

MoneySuperMarket’s expert view

With three simple packages, First Utility are offering Broadband services at very competitive prices. Having seen considerable growth since launching in the energy space within nine years of service, First Utility are a great option for customers who are looking for the best value broadband and energy service.

Top First Utility deals

Broadband & Phone

Top PickTop Pick Deal

Unlimited Broadband 18m contract. No set up fees.

Up to 11 Mb per second

Unlimited usage

£18.99 per month

Superfast Fibre & Phone

Super First Broadband 18m contract. No set up fees.

Up to 35 Mb per second

Unlimited usage

£31.99 per month

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