How to claim your vouchers

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Broadband providers offer a variety of promotional vouchers when you sign up. This guide shows you how to claim them before they run out.

This guide will explain the claims processes for the following providers:

How to claim your BT vouchers

When signing up for a new BT broadband package, you’ll have different vouchers and freebies to choose from. These are the different processes for each reward.

Amazon vouchers, iTunes vouchers or BT Reward Cards

  1. In order to qualify for these rewards you need to sign up to the BT broadband package that offers them as part of the deal. Each promotion shows which gift you’ll receive and when the offer ends – but remember to check expiry dates before you sign up
  2. Once you’ve signed up, BT will send you confirmation alongside your new log-in details. Take note of these and the order number from the email as you’ll need them to claim your freebies
  3. When you’re ready to claim, log in to BT's customer log-in page using the information from your confirmation email. There is usually a deadline for when you can claim your reward, so the earlier you do it the better
  4. After you’ve logged into your new account you’ll be asked for your order number, which can also be found in your confirmation email. Once you’ve entered it, you can select which reward you’d like to receive
  5. You can expect your voucher to arrive within 30 days – and if you have any issues you should contact BT directly at BT customer support

Marks and Spencer vouchers

  1. To be eligible for Mark and Spencer vouchers, you need to sign up to a BT broadband package that includes them in the offer. They usually come with an expiry date, so be sure to claim them as soon as possible
  2. BT will send you log-in details on your confirmation email, and once you’ve received them you’ll be able to sign in and choose your offer
  3. When you’re ready to claim your vouchers, you’ll need to go over to BT's M&S voucher claim page. To claim your gift you’ll be asked for your order number, email address and landline number
  4. BT will use your landline number to make sure that your service is active. When this is confirmed, BT will send your vouchers to the address receiving the service
  5. You can expect your voucher to arrive within 30 days – if you have any issues you can contact BT directly at BT customer support

How to claim your Vodafone vouchers

  1. To qualify for vouchers you’ll need to sign up to a Vodafone broadband package that offers them as part of the deal. Each offer will the offer ends so you’ll need to make sure you sign up before it expires
  2. Once your new broadband deal has been confirmed, you’ll be able to claim your vouchers. You can expect your voucher to arrive after a 120-day validation period, and it’ll be sent to the email address you signed up with

If you do encounter any issues you will need to contact Vodafone directly via email at uk-vodafonevouchers@awin.com

How to claim your Sky vouchers

  1. To claim for vouchers from Sky, you’ll need to sign up to a Sky broadband package that offers vouchers as part of the deal. You’ll be able to see which gift you’ll receive and when the offer expires.
  2. Once you’ve signed up to your new broadband deal, Sky will send you confirmation with your new Sky iD log-in details. You’ll need the order number and these credentials to claim your voucher
  3. When you’re ready to claim your reward, log in to Sky's website using the Sky iD details you were sent in your confirmation email. There’s usually a deadline for when you can claim your reward, so the earlier you do it the better
  4. After you’ve logged into your new account, go to the ‘claim your reward’ page in ‘my account’. Here you’ll be able to choose your reward and see how long they’ll take to arrive
  5. You’ll receive your rewards after the given time period. However, if you do face any issues you’ll need to contact Sky directly at Sky Help

How to claim your Plusnet vouchers

Once you’ve signed up for a new Plusnet broadband package, they’ll email you explaining how to claim your rewards within 10 days. It’s important to remember that access for claiming your vouchers expires two months after signing up. The claims process is different for each reward.

Plusnet Reward Card

  1. To be eligible for vouchers from Plusnet, you’ll need to sign up to a Plusnet broadband package that offers rewards as part of the deal. Each offer will state which freebies are included and when they will expire
  2. Once you’ve signed up to your chosen package, Plusnet will send you confirmation and a link to claim your reward. This will expire after two months
  3. When you’re ready to claim your reward, follow the link and fill in your details using the online form. This will take you to a confirmation screen, meaning your reward card is on its way; it will arrive within 30 days
  4. You’ll need to activate your reward card before you can use it, and you can do this online by following instructions emailed to you by plusnet@purecard.com
  5. You’ll have 12 months to use your card from the date of issue before it expires

Cashback

  1. In order to qualify for cashback you need to sign up to a Plusnet broadband package that offers this as part of the deal. Each promotion will clearly show what you will receive and when the offer ends
  2. Once you’ve signed up to your chosen package, Plusnet will send you confirmation and a link to claim your reward within 10 working days of your service being activated
  3. When you’re ready to claim your cashback, follow the link and fill in your details using the online form. This will take you to a confirmation screen which means that your reward is on its way – expect it to arrive within 30 days

If you do encounter any issues, you’ll need to contact Plusnet directly at Plusnet Customer Services.

How to claim your TalkTalk vouchers

E-vouchers

  1. To be eligible for e-vouchers you’ll need to sign up to a TalkTalk broadband package offering e-vouchers included in the offer. Make sure you check when the offer ends as the vouchers will expire if you don’t claim them in time
  2. When your service is up and running, TalkTalk will email you instructions on how to claim your e-voucher and a reminder that you have 90 days to claim it before it expires
  3. You can choose whether the voucher is sent to your email address or phone
    If you encounter any issues you’ll need to contact TalkTalk directly via email at uk-talktalkvouchers@awin.com

How to claim your EE vouchers

Amazon vouchers

  1. To be eligible for freebies you need to sign up to a EE broadband package that offers a reward as part of the deal. Each promotion will clearly state what the reward is and when the offer ends – so make sure you sign up for the deal before the offer expires
  2. Once you’ve signed up to your chosen package, EE will send you an email and text message within five working days that will explain how you can claim your vouchers
  3. When you have submitted your claim for the voucher and paid your first broadband bill payment, you will receive the voucher code within 21 days
  4. Remember you need to activate the card within three months or it will expire, and you’ll have 12 months to use the card once it has been issued

If you encounter any issues you will need to contact EE directly via email at broadbandhelp@eereward.co.uk.

How to claim your John Lewis gift

  1. To qualify for freebies you need to sign up to a John Lewis broadband package that offers a reward as part of the deal. Each promotion will clearly state what the reward is and when the offer ends – be sure to check for an expiry date before signing up
  2. You’ll receive your free gift within 60 days of activating your service, and it’ll be delivered to the address you registered with

If you encounter any issues you’ll need to contact John Lewis directly.