Scottish Hydro Electric Reviews

I began receiving letters saying I owed money of amounts up to £1,300 which I knew wasn't right as we live in a small two bed flat. I called and a hydro engineer was sent out. I was told that my meter was wired up completely wrong (everything was going on the expensive meter) so my landlord hired an electrician to correct the problem. I was told by Hydro that it was ok to have a private electrician to do the work and that when the problem was corrected my bills would be recalculated and I wouldn't have to pay the large bills back. HOWEVER, after receiving yet another large bill last week, I spent an hour on the phone to a manager, who told me we still have to pay back almost £1000 for electricity we didn't use! The case is going to citizens advice.

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I have been with Scottish Hydro for over a year now and have a prepayment meter. I received a bill from them in September advising that the bill sent had not been paid, when telephoning to explain I have a prepayment meter they said it was an error and to ignore. 2 weeks later I received a notice of electric disconnection due to the bill not being paid, furious I telephoned again to be told that they did not know where the money i have been puting to my meter had been going. They came and changed my meter and the guy changing it said I had been paying over the odds, the money I've been paying has been going to my previous supplier and they are trying to get it back, meanwhile they are due me money and I cant change suppliers until this is fixed - stay clear of them

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I tired of trying to deal with them on line or by post. When I tried to register on line, their site would not accept my email address and rather bizarrely suggested I try another email address. Subsequent post communications got nowhere and I checked with your site for another supplier. Lo and behold, I was paying over the odds for their poor service.

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A representative of this firm conned me into signing up saying my price would be matched to that of my, then, supplier until April/May 2009. Only when sending them a cheque to build up the amount in my account did it transpire that I was being charged at their rate and they completely refused to honour the original price simply saying "we cannot do that" and offered a derisory payment of £30 for "inconvenience". which I refused. Do NOT go near any of their reps outside supermarkets, etc. and don't believe a word they say. This matter will be sent for information to my M.P. and also to one of the national newspapers so that the public may be made aware of their tactics. They obviously saw a "little old lady" and decided I was an easy picking which is quite shocking.

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I have been with this company for around 2 years, good service and good product especially in these times of ever increasing prices. A worrying trend has started to creap into this company which may soon have them lolling around in the muck with BG, I know they are not the cheapest and that we could do better but I have stuck by them because of good customer service,recently they have started to come away with over inflated prices when updating my direct debit. They start with a gross over estimation of usage, increasing my bill by 100%/month and then when you report an accurate reading they realise there is no change but still leave you with the increased payment. If you do not phone to inform them they will rip you off...naughty naughty.

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