Travel Insurance - Frequently Asked Questions
- I haven't received my Policy Documents, as advised, by email within 2 working days. What should I do?
- What if I need to make a change to my policy?
- What if I want to cancel my policy?
- What if I want to speak to someone regarding a claim?
- Can I get a quote for travel insurance over the telephone?
- What type of Travel Insurance cover do I apply for?
- 6.1 What is a Single Trip Travel Insurance Policy?
- 6.2 What is a Annual Multi-Trip Travel Insurance Policy?
- What if I am going on a Single Trip Holiday with multiple countries example: France, Belgium, and Germany? Does this also include going on a Cruise with multiple stopovers?
- I want to buy Travel Insurance for a single trip, what dates should I enter to be covered for cancellation?
- Where can I find out what I'm covered for?
- There has been a natural disaster or an act of war or terrorism recently at my chosen Country of holiday, am I safe to travel there? Will I be covered?
- Can the named policy holders travel independently of the Main policy holder using the same policy?
- Can the named policy holders under the age of 18 years travel independently of each other using the same policy? Or Travel Alone?
- I am pregnant? What type of Travel Insurance should I buy?
- I have a Pre-Existing Medical Condition, are the policies featured on Moneysupermarket.com appropriate for my needs?
- I am trying to make a payment for travel insurance via Moneysupermarket.com and I am having difficulties.
- I haven't received my Policy Documents, as advised, by email within 2 working days. What should I do?
- What if I need to make a change to my policy?
- What if I want to cancel my policy?
- What if I want to speak to someone regarding a claim?
- Can I get a quote for travel insurance over the telephone?
- What type of Travel Insurance cover do I apply for?
- 6.1 What is a Single Trip Travel Insurance Policy?
- 6.2 What is an Annual Multi-Trip Travel Insurance Policy?
Single trip travel insurance policies will provide you coverage for a specific holiday or a single trip. Simply select your holiday destination and then your holiday start date and end date.
An Annual Multi-trip travel insurance policy is a travel insurance policy valid for 12 months. The main advantage of an annual multi-trip policy is that you do not have to arrange cover for each journey that you take, especially if you and/or your family travel frequently throughout the year. It also generally works out better value than buying two or three single trip policies a year.
- What if I am going on a Single Trip Holiday with multiple countries example: France, Belgium, and Germany? Does this also include going on a Cruise with multiple stopovers?
- I want to buy Travel Insurance for a single trip, what dates should I enter to be covered for cancellation?
- Where can I find out what I'm covered for?
- There has been a natural disaster or an act of war or terrorism recently at my chosen Country of holiday, am I safe to travel there? Will I be covered?
- Can the named policy holders travel independently of the Main policy holder using the same policy?
- Can the named policy holders under the age of 18 years travel independently of each other using the same policy? Or Travel Alone?
- I am pregnant? What type of Travel Insurance should I buy?
- I have a Pre-Existing Medical Condition, are the policies featured on Moneysupermarket.com appropriate for my needs?
- I am trying to make a payment for travel insurance via Moneysupermarket.com and I am having difficulties.
Moneysupermarket.com issues most policy documentation as attachments via email within 2 working days on behalf of our Provider's. Unfortunately, due to the high level of Anti Virus Software and Spam Filters there may be occasion when this e-mail does not reach you. Therefore, if you have been advised that you should receive your documentation via email within 2 working days, but do not, please email Customerapps@Moneysupermarket.com specifying the following information:
1) The full name and title of the person who made the application – the “proposer”.
2) The date the application was made.
3) Which Provider you made the application with.
4) Your postcode
Upon receipt of all the above details Moneysupermarket.com will then arrange for a hard copy of your policy documentation to be sent to you via first class post
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Moneysupermarket.com are able to amend details such as address, titles and surname (in event of marriage) on policies purchased via Moneysupermarket.com. This service is free of charge, though Moneysupermarket.com are unable to upgrade or change the level of policy coverage.
If you require changes to your policy validation certificate please email our Customer Services team at Customerapps@Moneysupermarket.com . Please quote within your email the following information:
1) The Policy Number that requires amendment
2) The full name and title of the person who made the application – the “proposer”.
3) Which Provider you made the application with.
4) Your postcode
5) Amendments needed
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Please contact out Customer Services Team via email Customerapps@Moneysupermarket.com . To assist the Customer Services team in providing a quick service please state within your email the following information:
1) The Policy Number that requires Cancellation
2) The full name and title of the person who made the application – the “proposer”.
3) Which Provider you made the application with.
4) Your postcode
5) Netbanx Reference number
Moneysupermarket.com Customer Services team endeavours to respond to all email queries within 2 working days of receiving them.
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In the event that you would like to contact someone in regards to making a claim or in regards to an existing claim, please refer to your policy documents as they will state who to contact and how to contact them.
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Moneysupermarket.com offer an online quotation engine, which is simple to use and which provides clear details of the policies available. This allows you to see both the price and policy details for over 1000 travel insurance policies and pick one which best suits your needs. Because of the number of policies available, we are unable to provide comparison details over the telephone
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Moneysupermarket.com would advise that you enter the most distant destination that you will be visiting when attempting to obtain a quote for single trip cover. However, we would advise to read the Key Facts Policy Summary and the Policy Wordings thoroughly for further information in respect of this, prior to purchasing the product. This is applicable whether purchasing a Single Trip policy or an Annual Multi-trip policy.
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When you are purchasing a Travel Insurance policy for a single trip it is best to enter the dates of when you are actually travelling. Cover for cancellation or curtailment, if included in the policy you select, normally commences from date of purchase. However, it is always best to pay particular attention to any exclusions or limitations.
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Firms are required to provide product information in good time before the customer is bound by the terms of the contract. Any product available to buy through Moneysupermarket.com will have full product information available in the details page and this should be read before an application is submitted. Moneysupermarket.com will provide details of the product information by email once the customer has submitted their application. Moneysupermarket.com will provide details of who will send this information to the customer and the timescales.
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Insurers may not provide insurance if you are travelling to a country where the Foreign and Commonwealth Office have advised against travel. For advice on countries not to travel to and for global information prior to travel visit www.fco.gov.uk/travel . It is always best to consult your chosen insurance provider prior to travel.
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We would advise you to read the Key Facts Policy Summary, and the Policy Wording thoroughly, prior to purchasing the product. Please pay particular attention to any exclusions or limitations. Alternatively, please contact your chosen insurance provider directly to discuss coverage
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We would advise you to read the Key Facts Policy Summary, and the Policy Wording thoroughly, prior to purchasing the product. Please pay particular attention to any exclusions or limitations. Alternatively, please contact your chosen insurance provider directly to discuss coverage.
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Certain exclusions may apply if you travel whilst you are pregnant. We would advise you to read the Key Facts Policy Summary, and the Policy Wording thoroughly, prior to purchasing the product. Please pay particular attention to any exclusions or limitations. Alternatively, please contact your chosen insurance provider directly to discuss coverage.
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It is always a good idea to speak to the insurers you are thinking of using to check whether they will include your condition on the policy. If you don't do this, and you require medical treatment because of one of your conditions, you could end up facing a massive bill for your treatment. If you are staying in the EEA, get an European Health Insurance Card (EHIC) which entitles you to reduced-cost, sometimes free, medical treatment that becomes necessary while you’re in a European Economic Area (EEA) country or Switzerland. For more information on the EHIC form, please click here
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Q: I am using a Maestro card but asks for issue number
A: If no Issue number is available on the card, enter 0 where indicated
Q: I am using a Netscape (Navigator or Communicator) browser but get an error message when attempting to access the Netbanx page stating that the referrer must come from the merchant's website (705).
A: This is a known Netscape browser issue when attempting to access the Nexbanx secure server. Mozilla Firefox or IE, Safari, etc are fine to use.
Q: I am following up on a travel insurance application and I have a transaction reference number.
A: Please contact Customer Services at Customerapps@Moneysupermarket.com with the below information:
1) The full name and title of the person who made the application – the “proposer”.
2) The date the application was made.
3) Which Provider you made the application with.
4) Your postcode
5) Netbanx reference number
Q: I got a Blank screen after clicking on the transmit button?
A: Please check if an e-mail confirmation has been received, or with the card issuer to see if payment has been made.
Q: My card is not being accepted Netbanx keeps advising my credit card is ‘deemed invalid?’
A: Please check if the card has been used on the web before and if not contact card issuer to set-up this service. Check that there are no spaces in the card number, check that the domain is not blocked by Netbanx (NHS for example), check if firewalls are not allowing security protocols to be checked against the payment card.
Q: Won’t accept start or Expiry date?
A: Check the system clock that the user is accessing on is displaying the correct date. If not, the user is advised to adjust accordingly in (Windows OS) Start > Settings > Control Panel > Date/Time.
Q Blank screen before Netbanx page loads?
A: Check if popup blockers, Spyware or firewall software set at a high level of security (normal work PC users have this problem through their LAN)
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