Travel Insurance | Frequently Asked Questions - moneysupermarket UK

Travel Insurance - Frequently Asked Questions

  1. I haven't received my Policy Documents, as advised, by email within 2 working days. What should I do?
  2. What if I need to make a change to my policy?
  3. What if I want to cancel my policy?
  4. What if I want to speak to someone regarding a claim?
  5. Can I get a quote for travel insurance over the telephone?
  6. What type of Travel Insurance cover do I apply for?
    1. 6.1 What is a Single Trip Travel Insurance Policy?
    2. 6.2 What is a Annual Multi-Trip Travel Insurance Policy?
  7. What if I am going on a Single Trip Holiday with multiple countries example: France, Belgium, and Germany? Does this also include going on a Cruise with multiple stopovers?
  8. I want to buy Travel Insurance for a single trip, what dates should I enter to be covered for cancellation?
  9. Where can I find out what I'm covered for?
  10. There has been a natural disaster or an act of war or terrorism recently at my chosen Country of holiday, am I safe to travel there? Will I be covered?
  11. Can the named policy holders travel independently of the Main policy holder using the same policy?
  12. Can the named policy holders under the age of 18 years travel independently of each other using the same policy? Or Travel Alone?
  13. I am pregnant? What type of Travel Insurance should I buy?
  14. I have a Pre-Existing Medical Condition, are the policies featured on Moneysupermarket.com appropriate for my needs?
  1. I haven't received my Policy Documents, as advised, by email within 2 working days. What should I do?

    2. moneysupermarket.com issues policy documentation as attachments, via email, within 2 working days on behalf of many of our providers.

    Unfortunately, due to the high level of Anti Virus Software and Spam Filters, there may be occasions when this e-mail does not reach you.

    Therefore, if you have been advised that you should receive your documentation, via email, within 2 working days, but have not, please contact us using the link below, following the on-screen instructions.

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  2. What if I need to make a change to my policy?

    3. moneysupermarket.com are happy to amend details such as address, title and surname (in event of marriage) on policies purchased via moneysupermarket.com.

    This service is free of charge, although moneysupermarket.com are unable to make policy changes that will effect the price of the policy. This includes upgrades, downgrades or adding additional persons to any policy.

    If you require changes to your policy validation certificate please contact us using the link below, following the on-screen instructions.

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  3. What if I want to cancel my policy?

    4. Provided that the request is received within 14 days of purchase, moneysupermarket.com are happy to provide a full refund on polices where payment has been taken by moneysupermarket.com.

    If you wish for your policy to be cancelled, please contact us using the link below, following the on-screen instructions.

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  4. What if I want to speak to someone regarding a claim?

    5. In the event that you would like to contact someone in regards to making a claim or in regards to an existing claim, please refer to your policy documents as they will state who to contact and how to contact them.

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  5. Can I get a quote for travel insurance over the telephone?

    6. Moneysupermarket.com offer an online quotation engine, which is simple to use and which provides clear details of the policies available. This allows you to see both the price and policy details for over 1000 travel insurance policies and pick one which best suits your needs. Because of the number of policies available, we are unable to provide comparison details over the telephone

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  6. What type of Travel Insurance cover do I apply for?

    1. 6.1 What is a Single Trip Travel Insurance Policy?

      2. Single trip travel insurance policies will provide you coverage for a specific holiday or a single trip. Simply select your holiday destination and then your holiday start date and end date.

    2. 6.2 What is an Annual Multi-Trip Travel Insurance Policy?

      3. An Annual Multi-trip travel insurance policy is a travel insurance policy valid for 12 months. The main advantage of an annual multi-trip policy is that you do not have to arrange cover for each journey that you take, especially if you and/or your family travel frequently throughout the year. It also generally works out better value than buying two or three single trip policies a year.

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  7. What if I am going on a Single Trip Holiday with multiple countries example: France, Belgium, and Germany? Does this also include going on a Cruise with multiple stopovers?

    8. Moneysupermarket.com would advise that you enter the most distant destination that you will be visiting when attempting to obtain a quote for single trip cover. However, we would advise to read the Key Facts Policy Summary and the Policy Wordings thoroughly for further information in respect of this, prior to purchasing the product. This is applicable whether purchasing a Single Trip policy or an Annual Multi-trip policy.

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  8. I want to buy Travel Insurance for a single trip, what dates should I enter to be covered for cancellation?

    9. When you are purchasing a Travel Insurance policy for a single trip it is best to enter the dates of when you are actually travelling. Cover for cancellation or curtailment, if included in the policy you select, normally commences from date of purchase. However, it is always best to pay particular attention to any exclusions or limitations.

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  9. Where can I find out what I'm covered for?

    10. Firms are required to provide product information in good time before the customer is bound by the terms of the contract. Any product available to buy through Moneysupermarket.com will have full product information available in the details page and this should be read before an application is submitted. Moneysupermarket.com will provide details of the product information by email once the customer has submitted their application. Moneysupermarket.com will provide details of who will send this information to the customer and the timescales.

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  10. There has been a natural disaster or an act of war or terrorism recently at my chosen Country of holiday, am I safe to travel there? Will I be covered?

    11. Insurers may not provide insurance if you are travelling to a country where the Foreign and Commonwealth Office have advised against travel. For advice on countries not to travel to and for global information prior to travel visit www.fco.gov.uk/travel . It is always best to consult your chosen insurance provider prior to travel.

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  11. Can the named policy holders travel independently of the Main policy holder using the same policy?

    12. We would advise you to read the Key Facts Policy Summary, and the Policy Wording thoroughly, prior to purchasing the product. Please pay particular attention to any exclusions or limitations. Alternatively, please contact your chosen insurance provider directly to discuss coverage

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  12. Can the named policy holders under the age of 18 years travel independently of each other using the same policy? Or Travel Alone?

    13. We would advise you to read the Key Facts Policy Summary, and the Policy Wording thoroughly, prior to purchasing the product. Please pay particular attention to any exclusions or limitations. Alternatively, please contact your chosen insurance provider directly to discuss coverage.

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  13. I am pregnant? What type of Travel Insurance should I buy?

    14. Certain exclusions may apply if you travel whilst you are pregnant. We would advise you to read the Key Facts Policy Summary, and the Policy Wording thoroughly, prior to purchasing the product. Please pay particular attention to any exclusions or limitations. Alternatively, please contact your chosen insurance provider directly to discuss coverage.

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  14. I have a Pre-Existing Medical Condition, are the policies featured on Moneysupermarket.com appropriate for my needs?

    15. It is always a good idea to speak to the insurers you are thinking of using to check whether they will include your condition on the policy. If you don't do this, and you require medical treatment because of one of your conditions, you could end up facing a massive bill for your treatment. If you are staying in the EEA, get an European Health Insurance Card (EHIC) which entitles you to reduced-cost, sometimes free, medical treatment that becomes necessary while you’re in a European Economic Area (EEA) country or Switzerland. For more information on the EHIC form, please click here

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