Comment on easyJet's financial results

Published:

29/07/2009

Topic:

Press Release,Travel

Bob Atkinson, travel expert at travelsupermarket.com said: "easyJet should be congratulated on a strong set of results for the third quarter of their financial year.  However, our concern for consumers is that easyJet has achieved this, in part, by confusing its customers through a complicated booking process and series of hidden charges.

"The point to note is the growth in ancillary revenues, the additional charges for things such as: the check in of bags, priority boarding, insurance, on-board catering and fees added to payments by credit and debit cards.  These 'revenues' have risen by 36 per cent year on year as easyJet relentlessly pursue customers to trade up to services through the booking and pre-departure process. 

"Ryanair has recently simplified the booking process in line with guidance from the OFT.   We continue to call on easyJet to make their booking process more transparent and easier to navigate in order for customers to opt out of these additional charges and not be confused into taking them."

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