Current accounts with the best customer service

Most of us rely on our current accounts on a daily basis and, because of this, the customer service we receive from our bank or building society – whether it’s in a branch, on the telephone or even over email – is especially important. Here’s our list of current account providers that are well-recognised for looking after their customers.

Current accounts with the best customer service score - Ordered by Money Saving Expert Customer Service Scores

    • Provider/Product name 1st Account

      1st Account

    • Customer Service Rating
      Great
      91%
      OK
      6%
      Poor
      3%
    • Overdraft Rate (EAR) Interest free on the first £250
    • Interest Rate (AER) 0.00%
    • Go to site

      Phone

      More details

    Cashback

    Receive £100 cashback when you switch your current account to first direct- T&Cs apply

    Great for
    Receive £100 cashback and access to £250 interest free overdraft when you switch your current account to first direct – overdraft subject to status
    Earn 5% interest from first direct’s regular saver and gain access to preferential products available to first direct customers only
    But be aware that
    Minimum monthly funding of £1,000
    No interest paid on balances in credit
  1. Great for
    Free Multi-trip travel insurance
    Dedicated switching service to personally manage your account opening
    But be aware that
    Minimum monthly funding of £750 to qualify for the travel insurance
    • Provider/Product name 123 Current Account

      123 Current Account

    • Customer Service Rating
      Great
      76%
      OK
      21%
      Poor
      3%
    • Overdraft Rate (EAR) 0% 1st 4 months if you switch
    • Interest Rate (AER) 1.50% on balances up to £20000
    • Go to site

      Phone

      More details

    2016 SUPERS

    Winner of the Best 'Loyalty’ Current Account Provider

    Great for
    Monthly cashback on selected household bills
    Monthly interest of 1.5% AER (variable) payable on your entire balance up to £20,000
    But be aware that
    A £5 account fee will be taken from your account each month
    You must pay in at least £500 each month and have at least two active Direct Debits
  2. Cashback

    Get £100 cashback for switching. You cannot get this offer anywhere else. T&Cs apply. Limited offer, must apply by 11th December 2016

    Great for
    £100 cashback for switching to a TSB Classic Plus Account using the Current Account Switch Service by 30th December 2016. Must apply by the 11th December 2016
    Plus 5% Cashback on your first £100 of contactless payments every month until 30th September 2017 (contactless debit card subject to eligibility). Plus, In credit interest of 5% AER on balances up to £2,000
    But be aware that
    To earn 5% AER (variable) on the Classic Plus Account credit your account with a min of £500 each month, register for internet banking, paperless statements and correspondence. From 4th January 2017 3% AER (variable) will be paid on balances up to £1500
    To earn the £100 Switching Cashback, transfer a minimum of two active direct debits as part of the switch and credit at least £500 in the first 28 days of the switch. Overdrafts are subject to status and repayable on demand
  3. Switching Gift Card!

    Earn up to £220 on an M&S gift card! Receive £100 when you switch and up to £120 when you stay! Conditions apply, see T&Cs

    Great for
    Switch to M&S and earn £100 on an M&S gift card plus £10 gift card top up per month for up to 12 months. See T&Cs
    Access to the 5% AER high interest rate M&S Monthly Saver account. See T&Cs
    But be aware that
    To qualify for the £100 gift card you must use the Current Account Switch Service and have two active direct debits
    To qualify for a £10 monthly top up on your gift card you must have two active direct debits and a minimum monthly funding of £1,000

    Representative Example:

    Representative Example: 0% EAR variable on the first £100. 15.9% EAR variable thereafter.

  4. Great for
    Award winning mobile banking - pay your contacts anytime
  5. Great for
    Award winning mobile banking - pay your contacts anytime
Close

Cookie use

We use cookies to give you the best experience. By using our website you agree to our use of cookies in accordance with our 

Cookie Policy .

Read more

Cookies are harmless files which can help improve the experience. Cookies allow websites to respond to you as an individual. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Read less

Close