Hi Mallory, I would strongly recommend posting this on the TT members forum as you will actually get to deal with someone in the UK and not have to put up with waiting on the phone for ages. I sorted out all the problems from my post above and got a refund for a lot of overcharges. Two months of pain boiled down to a few posts on a forum and then ...

It doesn't surprise me that people are still having problems with TalkTalk and especially moving house. The fact that you have to sign a new 18 month contract is almost criminal to start with, given that you can't cancel without involving a "fee" of £70. I've just had two weeks of hell on the phone to TalkTalk and have ...