Rather than emailing the senior management at O2 in the first instance I would suggest emailing the bods at these email addresses CreditFileReferrals AT o2.com insights AT o2.com (send to both addresses). When you phone the call centres they are not allowed to put you through to the credit file department as apparently they don't have a number ...

Ben - you might find this link quite useful... http://www.moneysupermarket.com/community/forums/t/o2-and-default-on-credit-report-1305.aspx?PageIndex=7 In short ask for a signed as a certifiied true copy of the default notice which you are entitled to under consumer law. Also for VAT purposes T-mobile must keep all invoices with VAT added ...

I had a similar problem with O2 entering incorrect information on my credit report. It resulted in my remortgage being delayed and incurring interest at a high SVR. Back in 2005 I finished my contract with O2 and was given incorrect information on my termination date. They gave me £30 as goodwill. The £30 goodwill credit mysteriously ...